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jbooz12   

I purchased Kaspersky Internet Secuirty 2012 - 3 pc.

I have not previously purchases Kaspersky.

I have an activation code.

Every time I try to enter it, it brings me to a screen that says

"Activation Failed" Check your internet connection settings and try again.

I am always connected, and have no connection problems. I try again- same result.

It also says if activation fails to go to your Online Activation Center to get a file key.

I do that. I enter the activation code, and get the message below.

 

Dear Kaspersky Lab Home products customer, the service does not support home products activation any more. In order to receive a key file for a purchased home product, please, contact Kaspersky Lab Technical Support in your region.Thank you. "

 

 

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richbuff   

Welcome. If there are any details in the error message, please post them. Also, key file is not available anymore.

 

Check system date/time is correct, then wait a few minutes or so, then try activation again. If still no go, please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

If you can not resolve this issue in an hour, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

 

Please see the small print that is located at the bottom of this message.

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jbooz12   

There are no error message details. Only what I previously provided.

 

I have contacted tech support. They replied with an automated message that

didn't help me, and have not replied to my request for additional help.

 

My time and date are correct.

 

Here is the link to GetSystemInfo..

 

http://www.getsysteminfo.com/read.php?file...f43ed90edda9d5a

Edited by jbooz12

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richbuff   

Uninstall Vipre Antivirus > reboot.

 

Your GSI report link > Summery tab > Suspicious tab > there, you can see large quantities of leftovers from Symantec\Symantec Endpoint Protection and Symantec Firewall that are there, and running. All of these things need to be properly removed. The Norton removal tool and instructions are linked in the fourth (4th) Important topic.

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hoemee   

Looking at your most recent GSI, you still have some remnants of the Vipre software installed -

 

Clean out your temp folders as outlined here:

 

http://support.kaspersky.com/faq/?qid=208279128

 

Please search and find a removal tool for the Vipre software - I found this link, but it may not be the most recent:

 

http://sunbelt-software.com/support/vc/VClean.exe

 

.......make sure after downloading the tool - you right click on it and run as administrator

 

Also run the Mcafee removal tool as outlined here:

 

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

reboot and post a new GSI..........

Edited by hoemee

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richbuff   

Your gsi report > System Properties > Log Events. There are some problems there. You may google some of those errors, and check on the MS Technet forum for some pointers.

 

Go ahead and re-contact Tech Support again.

 

Also, un and re install Kaspersky: Uninstall Kaspersky > reboot > re install Kaspersky > reboot > do a databases update > reboot > Activate.

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jbooz12   

Also,

 

I looked at the log events, but I'm really not a computer expert and have no idea what to even google.

 

I've contacted support twice and no one has replied in the last 3 days.

 

 

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hoemee   

Also, this advice is beyond the scope of this forum, but your errors seem to be related to Homegroup errors - this may be a starting point for reference:

 

http://www.sevenforums.com/network-sharing...n-protocol.html

 

 

To update your databases manually - bring up your Kaspersky interface by double clicking on the K in the lower right hand corner of the taskbar on your desktop.....click on Update - then select "run update"........after you have completed the uninstall and clean re-install as richbuff outlined above..........

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