this is an error, cannot establish an SSL connection, probably the certificate does not match.
try on the client on the same path there is another utility
C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\klmover.exe
run cmd as administrator, and go to folder
cd C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\
command format - klmover -address <you server name or IP>
for example - klmover -address KASSRV
you have a server DNS name KASSER, I would recommend using the IP address ... it's more reliable that way.
the command will reconnect the client to the server and get the necessary certificate from it.
wait a few minutes for the agent to restart, check the connection with the utility again and try to send a heartbeat packet, if everything is fine the device should appear on the KSC server, possibly in the "unassigned devices" section
What type of device are you using, refer - How to find the version of your operating system?
Does the same issue repeat in other browsers?
Please post back?
Thank you for posting back & the information.
Support is saying, the KTS license, which *includes* Premium Kaspersky Password Manager - is for one User account *only*
One User account = one Kaspersky Password Manager vault - on any device that the KTS license is installed on & one MyKaspersky account to manage the One User account.
Sign into (your) MyKaspersky account.
Go to: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses, find the Kaspersky Total Security license.
On the righthand side of the Kaspersky Total Security license, select the tiny > (see our image with the number 1 beside >)
Scroll down to Apps.
Select the tiny v arrow - marked 2 in our 2nd image.
Take a full screen screen-print of the Apps screen - showing all the apps - it will look like our third image with the number 3 - & post back the image please?
Post the incident reference number please - it begins with INC000?
🛑*NOTE* before posting any image - please hide all personal information - like email address, name, address, phone number etc.*🛑