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lm610

Update stck 93% and frozen saying stopping

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as per titlw
Update stck 93% and frozen saying stopping.
turns out this has been waiting quite a while to stop... weeks.

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most of this tells me to start an update or to  "then try an update" I cant its all greyed out and says "stopping"   but hasnt stopped.. KR.thumb.PNG.af04e5ab821b2332d6a78c4386d31e6f.PNG
I have "disabled gaming mode", try to end task then restart. checked time and date etc. even reset to original tiem and date. but update function stays the same

KL.thumb.PNG.1c4cf22dbfa0f9d6d1ec620fae9aa57d.PNG

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Please try again as follows :

1) Settings > Additional > Reports and quarantine > check the option “Log Non-critical events”
2) Proceed with an Update

3) Settings > Additional > Reports and quarantine >  ! uncheck ! the option “Log Non-critical events”
4) Create an Update Report

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From your GSI Log  :
1) Your system drive "C" is full (3.50% free space)
2) Uninstall Avast Free Antivirus > Reboot
3)
Clean Temp Files   https://support.kaspersky.com/1161   > Reboot
4) FYI : The latest version is actually KTS 2019 , but in the meantime please stay on  your actual version

After above steps please try another update.

 

 

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didn't work so I've uninstalled Kapersky ... now trying to reinstall but cant log in to account as cant remember the password I put in and not recieving email to reset password

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