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ed@taxwizz.com

Princess Cruises Internet Login [moved]

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Cannot log into internet on Caribbean Princess.  My cellphone can log in and I have set up a Bridge to get internet use on my laptop (HP).  (Weird eh?)  When I try to connect directly, it looks like it is connected, but it is not.  Every attempt returns "This site cannot be reached.  The connection was reset."  The tech aboard advised that this is a problem with Kaspersky.  Any suggestions?

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Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

Thank you. 

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Version number is...?

Topic is moved from Business section to Home User section of this forum. 

Can you tell if KTS is a factor in this issue? 

 

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Where do I find the version number?  I have looked everywhere.

KTS ???  Hey...I am not a tekky.  Sorry

 

FOUND IT.

18.0.0.405 (j)

 

Edited by ed@taxwizz.com

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2 hours ago, ed@taxwizz.com said:

... Are you still there?

I'm back. I had to cerebrate, cogitate, etc. 

Please install the current KTS 19.0.0.1088. Instructions and download are linked in the first pinned topic. Update databases > reboot after install the new version.

Any better with the current version?

Please see the small print that is located at the bottom of this message. 

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Would it not be better if version updates were downloaded automatically with other updates?

I cannot do it manually.  It downloads but does not install.

Pleeeeeeeeeeze help.   :(

Edited by ed@taxwizz.com

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OK.....Bridge works now.

I think that I agree that only removal and reinstallation might work.

Should the normal updates not update the version as well as the data files?

I pay good money for this software......Every year !

Edited by ed@taxwizz.com

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To upgrade from one version to another (in your case from 18 to 19) you need to uninstall the old one and install the new one.
It's never automatic from one year to another.

Try and let me know.

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5 hours ago, The Shield said:

Hello ed@taxwizz.com, please proceed in this way following the instructions in the links:

  1. Uninstall your actual version of KTS
  2. Install the current version

Thanks Shield.

I think that you might be right.

Cheers,    Eddy

3 minutes ago, The Shield said:

To upgrade from one version to another (in your case from 18 to 19) you need to uninstall the old one and install the new one.
It's never automatic from one year to another.

Try and let me know.

OK

I assume that my original install key will work.

I really appreciate your help.

Edited by ed@taxwizz.com

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You are welcome.

For the license the general rule is: 3 forward / 1 back (example: if you have license for 2018 you can use it for 2017<-2018->2019-2020-2021).

  • First uninstall 2018;
  • check the box to keep license info, reboot;
  • install version 2019;
  • manually update the databases and reboot once more.
Edited by The Shield
syntax

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