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Computers won't start after installing Kaspersky

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Hello;

I've recently installed Kaspersky EndPoint Security Service Pack 2 for Windows (v 10.3.0.6294) on a number of computers.
two of them were corrupted after installation, the two computers won't start until restoring system (one PC had this probleme twice)
some other computers had some software corrupted ( such as MS Office and Auto Cad)
we are  using Network Agent v 10.4.343 and we are installing both ways (remotely and localy) and both ways shows the mentioned problemes.
does any one notice those problemes?
and is there any solution or corrective to fix those problemes?
thanks in advance.

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hello,

il y a 3 minutes, Ivan.Ponomarev a dit :

Hello!

Could you please provide the installation logs from the affected machines?

Thanks!

No, we have restored the computers to a previous date (before the installation)

i think that means it's not possible to get the installation logs.

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If it is possible could you please reproduce this issue on one of the machines to get the logs? 

We would need them to investigate the issue. 

Also please state the OS of these machines. 

Thanks!

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hello,

il y a 2 minutes, Ivan.Ponomarev a dit :

If it is possible could you please reproduce this issue on one of the machines to get the logs? 

We would need them to investigate the issue. 

Also please state the OS of these machines. 

Thanks!

that will take some time (those computers are in other location)

i will try to do this ad soon as possible

thanks a lot Mr: Ivan.Ponomarev

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I see only the eventlog of the OS.

Is it possible to collect the installation logs or the full GSI report from the problematic machine after reproducing the issue? 

Thanks!

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Hi,

Please use utility to clean the remains of previous installation and install KES once again.

If the problem reoccur, please provide us with new GSI log (full version)

Thank you!

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