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AzJazz

KRD 10.0.32.17 - Databases corrupt, Can't update databases

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I have installed a recent version of KRD 10.0.32.17. (Available here: http://support.kaspersky.com/8092)

 

The downloaded KRD10 ISO image passes the checksum hash test.

 

Whenever I booted from the image, KRD10 reports back that the databases are corrupted. I try to update the database definitions, but they always fail at 24%.

 

I also tried booting from my KAV 2014 CD, and I saw exactly the same result: Databases were corrupted on boot, and the update fails at somewhere around 24%.

 

Very, very unhappy. :blink:

 

AzJazz

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Dear AzJazz,

 

Not sure what do you mean by "I also tried booting from my KAV 2014 CD". Please describe the process as full as possible.

 

You can make database update by using KIS\KAV interface as advised here: http://support.kaspersky.com/10241

 

Thanks for helping, Egor!

 

Based upon your suggestion, I have now tried three different methods of running KRD10.

 

1) Following the directions here: http://support.kaspersky.com/8092, and installing onto a USB Flash Drive

2) Booting directly from the Kaspersky Anti-Virus 2014 Installation CD

3) Following the directions here: http://support.kaspersky.com/10241, and installing onto a USB Flash Drive

 

When I tried Methods #1 and #3, I used the "Kaspersky Rescue2Usb" utility to flash the USB Drive. No errors were detected in the USB Flash Drive creation process.

 

Using Method #3 (Using KAV-2014 to create the KRD10 bootable device in Windows), the KRD10 image was created and updated (in Windows) without any errors.

 

After I had a KRD10 image I could boot from (USB drive for #1 and #3, or the original KAV-2014 Installation CD I purchased for #2), I booted my PC from that source.

 

What I saw was exactly the same for all three methods: KRD10 would boot up, and immediately indicate that the databases were corrupted (with a "red light" on the KRD status).

 

My only option at that point was to update the KRD databases over my network connection.

 

What I saw during the KRD10 update process was exactly the same for all three methods: The databases would start downloading, but always would fail when the update progress indicator reached 24%. I suspect they are all failing on the same database update file that gets downloaded from the Kaspersky servers.

 

Any attempts to update KRD in that session always fail. KRD quickly analyzes the files it already downloaded, and fails at 24% again.

 

Let me know if you need more details ...

 

Thanks again,

 

AzJazz

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I appreciate your thorough answer!

 

Seems like your system date is broken which needs to be fixed in BIOS. More information about your exact motherboard could be found online.

 

If problem still persists please sign up to My Kaspersky Account service at https://my.kaspersky.com

Create a request to technical support and post link to this thread with brief explanation.

 

Thank you!

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I appreciate your thorough answer!

 

Seems like your system date is broken which needs to be fixed in BIOS. More information about your exact motherboard could be found online.

 

If problem still persists please sign up to My Kaspersky Account service at https://my.kaspersky.com

Create a request to technical support and post link to this thread with brief explanation.

 

Thank you!

 

Hi, Egor - I'm not sure what you mean by my "system date is broken". Could you please provide more details on what you mean, and how something like this is fixed (generally ... specific instructions may not be necessary)? There weren't any settings in the BIOS other than setting the time and date (which matches my desk clock)

 

My PC has run fine for years, and I have never seen a problem with my time or date when running Windows or Linux on this PC.

 

I have been successful running KRD10 once on this PC, but 99% of the time, it fails. I used the CD image that worked that one time, and now even it says that the database is corrupted.

 

Is there any sort of effect from my living in Arizona, which does not follow Daylight Savings Time? That would be odd.

 

BTW, In case it matters - I am using an Asus Sabertooth Z77 motherboard.

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I was referring to fixing date and time in BIOS. Example link: http://www.computerhope.com/issues/ch000554.htm

 

I would still recommend to sign up to My Kaspersky Account service at https://my.kaspersky.com

Create a request to technical support and post link to this thread with brief explanation.

 

1) System Report: http://support.kaspersky.com/4124

2) Traces: http://support.kaspersky.com/4153 (Enable tracing and the try to reproduce the problem)

 

Additionally post number of request here, so I could take a look.

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I was referring to fixing date and time in BIOS. Example link: http://www.computerhope.com/issues/ch000554.htm

 

I would still recommend to sign up to My Kaspersky Account service at https://my.kaspersky.com

Create a request to technical support and post link to this thread with brief explanation.

 

1) System Report: http://support.kaspersky.com/4124

2) Traces: http://support.kaspersky.com/4153 (Enable tracing and the try to reproduce the problem)

 

Additionally post number of request here, so I could take a look.

 

I have the same problem using KRD10. When starting in text mode it is possible to update the database. But when trying to switch

after the update to the grafical mode I receive an error message the the root file system is full.

So I think the source of the problem is that the root filesystem is created with to less space.

 

@Egor: Could you please check this.

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I was referring to fixing date and time in BIOS. Example link: http://www.computerhope.com/issues/ch000554.htm

 

I would still recommend to sign up to My Kaspersky Account service at https://my.kaspersky.com

Create a request to technical support and post link to this thread with brief explanation.

 

1) System Report: http://support.kaspersky.com/4124

2) Traces: http://support.kaspersky.com/4153 (Enable tracing and the try to reproduce the problem)

 

Additionally post number of request here, so I could take a look.

OK, thanks Egor - I will request technical support and I will post any progress here.

 

As an additional nugget of information, I was able to get farther when I booted from my KAV-2013 Installation CD than when I booted from my KAV-2014 Installation CD.

 

When I booted from my KAV-2013 CD, I got a message that my database was "out-of-date" instead of "corrupted". The update progress went much further than the 24% failure point, but the update still failed - I received a message that a file (or directory? I don't remember the exact failure message) couldn't be written to.

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Egor - I tried to create a trace file for my tech support request, but it doesn't look like a trace file was created. I found the "Kaspersky Rescue Disk 10" directory on my main C: drive (and, another "Kaspersky Rescue Disk 10" directory on my "System Reserved" partition).

 

Neither directory had a file named anything like "kavrescue_sysinfo_yyyy_mm_dd.xx.xx_xx.tgz".

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Dear horhor,

 

Please post screenshot\photo of this error. I would also recommend to contact Tech Support as was advised below.

 

Dear AzJazz,

 

Make sure you have followed all steps in http://support.kaspersky.com/4153

 

Anyways, post your incident number here so I could check.

 

Thank you!

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I have the same problem with a K. Internet Security 2015 disc I'm booting as rescue disk version 10.0.32.17. I'm booting it on a Core i5 system with 8GB RAM. The date and time displayed on the desktop are correct.

 

The original databases are dated from 2013??? That's odd...

 

 

 

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Welcome, Burz.

 

Please download (!) Kaspersky Rescue Disk Image at http://rescuedisk.kaspersky-labs.com/rescu...v_rescue_10.iso and burn it either on CD\DVD or USB Flash drive:

 

- How to burn in on a CD/DVD: http://support.kaspersky.com/8092

 

- How to run it from a USB Flash: http://support.kaspersky.com/8093

 

Boot Rescue Disk in Graphical Mode and see if problem occurs this way.

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Hello, try this

In windows 7, sometimes KRD saves files and updates in the system reserved partition (100 Mb!! insuficinet space) named in my situation sda1

 

1. Start KRD in text mode

2. Use Start Update or *09 Start Update from /commands

3. When it finishes copy the /Kastersky Rescue Disk 10.0 folder from sda1 (system reserved partition 100 Mb) to C:\

4. Delete /Kastersky Rescue Disk 10.0 folder from sda1 (system reserved partition 100 Mb)

5. Use Restart Computer or *12 /commands

6. Start KRD in text mode

7. Use Start Update or *09 Start Update from /commands again

8. When it finishes use Graphical Mode or *15 Graphical Mode from /commands > Xorg-run first option

 

Now you must have KRD updated and ready to go :)

 

Hope it works !!!

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@sunt eu post work for me.

 

Hello, try this

In windows 7, sometimes KRD saves files and updates in the system reserved partition (100 Mb!! insuficinet space) named in my situation sda1

 

1. Start KRD in text mode

2. Use Start Update or *09 Start Update from /commands

3. When it finishes copy the /Kastersky Rescue Disk 10.0 folder from sda1 (system reserved partition 100 Mb) to C:\

4. Delete /Kastersky Rescue Disk 10.0 folder from sda1 (system reserved partition 100 Mb)

5. Use Restart Computer or *12 /commands

6. Start KRD in text mode

7. Use Start Update or *09 Start Update from /commands again

8. When it finishes use Graphical Mode or *15 Graphical Mode from /commands > Xorg-run first option

 

Now you must have KRD updated and ready to go :)

 

Hope it works !!!

 

But in my case, I can't boot KRD in text mode (perhaps because i made it using YUMI multiboot USB). I did moved the "Kaspersky Rescue Disk 10.0" from sda1 (system reserved partition) to "C:" (windows partition). Restart KRD still in Graphical Mode, click the update, and KRD automatically read the "Kaspersky Rescue Disk 10.0" folder from "C:" without re-creating the folder in sda1.

 

I did tried symlink/softlink but it did not work.

 

credit to @sunt eu. thanks

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KRD stores it's Kaspersky Rescue Disk Folder inside 100MB system reserved partition and there is no space left for the updates. This is very common problem. In such cases download the latest KRD iso from Kaspersky Labs.

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