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richbuff

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Everything posted by richbuff

  1. I deleted you screenshot. You can delete your attachments in your forum Settings. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Next, please do the steps that you have not already done: Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  2. The topic of the question of enabling Advanced Disinfection setting, using considerable computer resources, comes up on this forum regularly. Please just leave the setting in default enabled mode. The resources are used only when advanced disinfection is actually happening, which should be very seldom.
  3. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  4. Also, plus what Indio indicates in the post above, Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  5. Welcome. Please click details, then please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.
  6. Welcome. Two things: 1. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Screenshot of error b. GSI c. avp.exe full dump
  7. And...? Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  8. So, after temporarily pausing the protection by right-clicking the green-shield icon in your system tray and choosing "Pause protection...", and then selecting the "1 minute" option, you can not undo all this until the minute has elapsed. That, I now see, really is a topic. If you were not able to get protection resumed after one minute that you chose, that would definitely be a topic.
  9. If you are not able to easily resolve the issue by some adjusting settings, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI d. description of settings that you have tried to adjust.
  10. I am not Berny, but the link is not active, because that topic was merged to this topic. Merge happens when two same topics are simultaneously active. That happens when someone cross posts same content in multiple topics, or a new topic is created when the topic is already active.
  11. Please do a manual update and then if a new update log is generated, please attach the new log. if no new log can be generated, un and re install Kaspersky > re-activate with your activation code, update databases > reboot. Any better?
  12. 30.01.2019 23.53.17 Update of databases and application modules Completed Time: 1/30/2019 11:53 PM Either the log is old, or system date is incorrect.
  13. Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  14. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  15. Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Settings > More Tools > Reports > Detailed Reports (upper-right) > Detected Objects (from the drop-down box in the upper-left). How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  16. Welcome. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319
  17. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. Complete license details.
  18. In addition to the question that ScuzyPants asked in the post above your post, I do not see any log event for Kaspersky crash, so please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  19. Welcome. First, is Kaspersky installed, or is it not installed? Please check your list of installed programs. Is Kaspersky listed? I am moving this topic from Kaspersky OS to Home User board. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic; of the Home User section of this forum. Please see the small print that is located at the bottom of this message.
  20. I just sent you a private message explaining how to private message Mefodys.
  21. That looks like an application crash. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
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