sandellie4

Fake Virus Warning

20 posts in this topic

Throughout the day on my laptop a virus warning is popping up on my screen from Microsoft. I understand that it is fake because we use KIS. However, I'm worried about how to respond when I see the warning. Of course, I won't click on it and choose to clean my computer, but is it okay to simply close it? I've been closing it, but I just read on the web that it's better to use the task manager. What's the best way to make sure I don't accidentally set off the events to infect my computer? (I've run a KIS scan and it's not showing any intrusions at this point.)

 

Thanks,

Sandy

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Throughout the day on my laptop a virus warning is popping up on my screen from Microsoft. I understand that it is fake because we use KIS.
Kaspersky Lab Forum > English User Forum > Virus-related issues > the first Important topic > there, you will find instructions for logs.

 

This topic thread was moderated. Reason for moderation: To remove large quantities of unproductive clutter. If anyone posts with a possible malware issue, you can ignore and let the person wait for a malware removal person to reply, or you can refer the person to the Important topics that are located in the Virus section of this forum.

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This is the warning I'm getting when I'm browsing. I've run KIS on safemode as well, and nothing is found. Not sure what to do. Close out of the window? Use task manager?

 

I've attached a screen capture.

 

Sandy

 

ACK! I'm sorry. I just realized my post from yesterday was right here and I should have just added this....

post-60770-1339888182_thumb.jpg

Edited by sandellie4

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You used the AVZ that is built into Kaspersky version 2011, instead of downloading the standalone AVZ, as is linked in the Virus section first important topic. Please do so.

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That is why I didn't include the report to begin with. I am not a computer expert -- none of this is obvious to me at all. I followed directions exactly. The directions say to "collect" the file. I have no idea what that means. When I open it, there are TWO files. Please be aware that everyone on this list may not be as experienced as you all may be. If Kaspersky is just for computer experts, please let me know and I will use something else. I've never even had a potential infection before. No need to be curt.

 

Please provide the link again, and I will give it another try.

 

Sandy

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Are you still getting the "Microsoft Security Essentials" alert?

 

This appears to be not resident on your PC. Instead, it is popping up when you brows the web.

Edited by richbuff

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Yes, I'm still getting the alerts. Sometimes they look like something is actually scanning my laptop, with lots of flashing lights, etc. I haven't done anything other than close the browser when that happens.

 

If it's a browser issue, what am I looking for if not a trojan or virus?

 

Thanks,

Sandy

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Looks good! Thanks!

 

Would you recommend I install Malwarebytes for periodic use so I can minimize the chances of this happening again? Does it play well with KIS?

 

Sandy

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Actually, I just got another alert, after clearning the browser cache and deleting flash cookies. It happened at a site called "Swagbucks."

 

I closed out of IE9 (the only browser I use) and found one flash cookie: app2.sbx-cdn.com/content/compliance/uid.sw

 

Also, I've attached a copy of a screenshot and a cookies list in case it helps.

 

Can something like this be specific to a given website? This is the first time I've visited Swagbucks in two days.

 

Sandy

 

post-60770-1340146325_thumb.jpg

Cookie_Information.doc

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You have popup blocking enabled in IE, correct? Your screenshot is a screenshot of a browser popup, not My Computer, correct?

 

You can install Malwarebytes Free Version, and set mutual exclusions for Mbam and KIS: http://forums.malwarebytes.org/index.php?s...st&p=522440 post #6.

 

It looks like you are getting popups from websites when you browse. I do not see any resident malware in your logs. If you see any sign of malware activity that is not connected to simply getting browser popups when you visit websites, let me know, and I can request special logs.

 

Reset IE may be a good idea: http://support.microsoft.com/kb/923737

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Will do (malwarebytes -- free version with settings).

 

I think I found the culprit. I've blocked a particular Flash Player flash cookie and am having no more issues. Will reset browser as well.

 

Thanks --

 

Sandy

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