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Everything posted by dev_group

  1. Hello forum I would like to know if Kaspersky Admin Kit has some operation log ... I want to know what operations execute the admins on the Kaspersky Admint Kit, e.g. creation of Tasks, creation of Groups, addition/deletion/modification of PCs, etc ... My (not so a) problem is that we have 2 admin for Kaspersky and I want to know what they are doing ... Is there a log for this? Thanks
  2. I was checking the admin kit again for a possible solution to this error, and I noticed that the Download update task of the ROOT server was running for a LONG period of time ... let's say, for DAYS ... I tried to stopped manually and it came with an error: "The task cannot be stopped" (or something I restarted the service but still the task was running and could not be stopped I rebootted the server and the task was still running but I was able to stop it manually How is that possible? The wierd thing is that the clients (Kaspersky for Workstation) report that they are up to date
  3. I have looked at the image you posted and noticed something rare: Why the "PRINCIPAL\SQL"? ... I guess (although it can't be seen very well) that in that box you have to put the name of the server where to store the KAV's database, so I think that there is something wrong with it (due to the backslash character) ... you should review that, or I'm wrong?
  4. The option selected in the CHILD servers is "Update source folder" with the path to the update source (In my case an FTP server, but I've tested a shared folder too) I've seen no option named "Update from master Kaspersky Administration Server" (where it is located?) Any idea?
  5. And how can I do that? On the Update settings of the global update task there are only two options: through "Kaspersky Update Service" or through "Update source folder" ... I've been using the second one for the "child" servers through FTP (and Shared Folders) and it worked for a while, but then it stopped with weird errors ... and thats basically the problem ... I don't think that my scenario is the problem (I mean, is a classic setup: one from the Internet and the rest from the internal network through FTP, HTTP or Shared Folders). I guess that the problem is a misconfiguration in the Admin Kits on the childs servers ... but the thing I try to figure out is why it worked for about 2 weeks, and then, suddenly, stopped working? I was searching in the Internet (googling) and I found one guy who has the same problem and ask for a solution in the old forum form here, but he didn't get an answer .... I reproduce his request "Problem when updating AV database Hallo, i've problems while trying to update the av database with the automatically generated "Download updates task". This task has worked propperly for serveral days, but now it stops with status: FAILED. Error description is: "File operation failure". I can't find any difference between the actual configuration and the config of the last days. There were no changes at the server OS or anywhere else in our configuration. Someone any idea why this happened and how to solve this problem ? Best regards, Chris" The same problem as me ... that's the point
  6. Oh, I guess that I was misinterpreted, sorry for that ... I think that the terms I used were wrong (father, childs, etc) ... The problem is NOT the clients ... I will explain the scenarios again A server machine (Windows Server 2003 SP1) with Admin Kit Server installed, a global update task downloading from Kaspersky Lab's Servers to a particular folder and an FTP server pointing to the same folder. This works fine. This one is the FATHER/ROOT in my hierarchy of updates 4 more server machines (Windows 2003 Server SP1) with Admin Kit Server installed, global update tasks downloading from the ONE ABOVE through FTP. These are the CHILDS/MIRRORS in my hierarchy of updates (I mean, one downloading from Kaspersky Lab's Servers and the rest of them downloading from it to avoid unnecessary internet bandwidth usage) The problem begins when one day, without any change, the 4 global update tasks from the "child" servers began to fail with errors like "File operation failure", "Download error" and "The source file was not found" These are the things I have reviewed and tested for a posible cause of the error: 1- Update destination folder permissions on every "child" server, and every thing is OK 2- Disk space and is OK 3- Access to the database and is OK 4- Change the update location by using the share folder instead of FTP 5- Change the update location by using HTTP instead of FTP 6- Manual update And the error still exists... Any idea? Is there a way of getting a detail error? (i.e exactly which file or operation fails) I hope to be more clear this time PD: Client machines (Windows XP SP2) with KAV 5 for Workstation update without any problem from the root server through FTP. The error is only with the "child" servers
  7. Hi Well, my problem is a follow: I got several servers with Kaspersky Administratiob Server installed, one of them is updating from the Internet (your servers) and the rest of them are updating from an FTP server located in the first one ... The problem is that, one day, without any changes (not even windows patches) the "child" servers stopped the execution of "Download Update task" with the message "File operation error" ... The "father/root" server (which is updating from the Internet) is OK, the problem is with the ones updatng from it. I've reviewed the following things: 1- Update destination folder permissions on every "child" server, and every thing is OK 2- Disk space and is OK 3- Access to the database and is OK I've tried the following things: 1- Change the update location by using the share folder instead of FTP 2- Change the update location by using HTTP instead of FTP 3- Update manually None of them worked, the same problem Thanks
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