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KTS new(?) or renewal(?) activation code not working, KTS says not valid

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Bought a new activation code, but after removing the old installation and installing a new KTS tried to use the activation code received via email and get the answer "Previous activation code is not provided". I don't have a previous activation code. I just have the new one. 

PREVIOUS ACTIVATION CODE W01291.png

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Welcome. You purchased a renewal at a discount. You can select the next radio button and proceed from there. 

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