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    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting (click here to read the full text RU/EN)   09/20/2017

      Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published. || По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.
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Hello ,

 

First time I needed to send a suspect file to KL and their answer arrived after 30 minutes ( Aleks Gostev , Virus Analyst , Kaspersky lab ) .

 

I think that I have to post about that kind of customer support standard as , in my opinion , the customer support is 50% of any software .

 

KL's UK support team ( Lisa ) is always terrific and I'm glad to know that Moscow has the same level of quality .

 

 

 

Regards ,

 

mozar

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Hello  ,

 

  First  time  I  needed  to  send  a  suspect  file  to  KL  and  their  answer  arrived  after  30  minutes  (  Aleks Gostev  , Virus Analyst , Kaspersky lab ) .

 

  I  think  that  I  have  to  post  about  that  kind  of  customer support  standard  as ,  in  my  opinion  , the customer support  is  50%  of  any  software .

 

KL's  UK  support  team (  Lisa ) is  always  terrific  and  I'm  glad  to  know  that  Moscow  has  the  same  level  of  quality  .

  Regards  ,

 

is there AV componies that have this kind of support and forums I don't think so.

 

Good work KL :D

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