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rbye@bannerengineering.com

Adding Trusted Application, clicking OK - program crashes [In progress]

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Subject:

Adding a Trusted Application and clicking OK pops up a warning and then program stalls.

 

Test Environment:

Windows 10 Build 10240

 

Scenario:

Open App

Settings

Antivirus Protection

Scan exlusions/Trusted Applications -> Settings

Trusted Applications tab

Add - Applications

Choose Application, in this case Cisco VPN

Choose do not scan network traffic

Click OK

Cick OK

 

I receive a pop up warning about settings modifcation when I go to click on it, it disappears.

 

 

At this point, I can only wait or close the application.

 

I can't attach a GSI as it's too large.

 

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The folder C:\ProgramData\Kaspersky Lab\KES10SP1\Dumps is empty.

 

Thank you,

 

Randy

 

Hello,

you can use any public-sharing resource.

Please attach screen shot on every step in the scenario.

Thank you.

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This video shows the steps http://screencast.com/t/yMjkvD3YPYVP Unfortunately it didn't capture the prompt that shows up and disappears but I captured it one time with my phone and am uploading it.

 

Hi,

 

Please provide GSI report from the machine.

 

Thank You!

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