My OS : Windows Vista Ultimate, Service Pack 2, 32 bit
Browser : Mozilla Firefox 44.0.2
I originally sent this query thro' My Kaspersky support, but their reply was that they were unable to help as I was querying Beta versions, & they suggested that I post on this forum, so here goes !
I thought I"d give the free security tools a try on Saturday 20/2, so downloaded & installed Kaspersky Cleaner also Kaspersky Software Updater Beta. I ran both programs & since then my pc will not shut down completely without my using the power switch button to complete : If I don"t use the button the pc gets stuck at the Windows "Shutting down" screen . Please do not suggest that I perform a system restore as this function is not working on my pc & has not been for a few months now. I have tried uninstalling the 2 tools i installed on 20/2 but this has has no effect on my closing issue (obviously the damage has already been done!!) Have also performed several disc checks & also run msconfig. Please can anyone help & advise in laymans terms, as I'm not much of a tech head!! Many thanks in advance.