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manuel3

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About manuel3

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  1. I have been using KIS 2016 because of this problem with KIS 2017 (I posted about it in this topic back in the Fall). Since my subscription is ending in July, I did a quick test to see if the problem has been fixed. It has not. I should have found and read this old topic before spending the time to test 2017 again! It's very disappointing. I have used KAV or KIS for over 10 years on several computers. Not saving custom settings is completely unacceptable. And, to be honest, I'm wondering in what way it will be fixed in KIS 2018. By eliminating custom settings? I will not renew until and unless I see that KIS 2018 has solved the problem and still allows custom settings.
  2. This has been reported before, as mentioned in this thread, and the number was INC000006516066. However, judging from recent comments, nothing was done about it. I have been a customer of Kaspersky for over 10 years and during that time there were some bugs and limitations just like with all software. However, this one is completely unacceptable. What is the point of having a security program that allows one to create custom settings if these settings get deleted? I'm using KIS 2016 now and it works fine. I'm not going to try to install KIS 2017 again until I hear that this problem was fixed. And, of course, this will be my last year of using KIS if it does not get fixed.
  3. Any progress on that issue? I have already spent a lot of time installing KIS 2017 (and then going back to KIS 2016) just to test if this problem has been corrected. In many ways I like KIS 2017 better than 2016 but this problem is not acceptable. What is the purpose of having a security product that allows customization if custom rules get deleted? The last time I checked was about 2 weeks ago and the problem was still happening. Has anyone tried it more recently? (It would be nice if there was a list of fixed bugs so that we do not keep on testing the new version....)
  4. The following page describes some limitations of KIS 2017: https://support.kaspersky.com/us/13014#block2 One of them is the following: "In 64-bit operating systems, the following applications' rights are restricted (and can not be found in the application interface): Direct access to physical memory Managing printer driver Service creation Service reading Service editing Service configuration Service management Service start Service removal Access to internal browser data Access to critical objects of the operating system Access to password storage Setting debug privileges Use of program interfaces of the operating system Use of program interfaces of the operating system (DNS)" Does that mean that if I have e.g. a command line utility that I use to start and stop a service, I will not be able to use it? Also, I am not sure I understand what "use of program interfaces of the operating system" means. Also, is it possible that the restriction to "access to internal browser data" might break some browser extensions? Finally, are these temporary limitations that will be removed in future versions or are they new "security features?"
  5. A couple of weeks ago, I downloaded KIS 2017. The download was about 180 mb. I run into some problems with bugs and I went back to KIS 2016. Today, I decided to try KIS 2017 again and I thought I'd download it again in case there is a new version with bugs fixed. This time, the download is 2.3 mb. I did not try to run the file and I'm not sure if it is corrupted or if it's a new installation method that uses a small file and downloads the rest as needed. Is there a link that has the full program available for download?
  6. I had issues with KIS 2017 on Windows 7 and went back to KIS 2016. Certain custom settings were deleted after rebooting. Other people had the same problem. This was discussed in a separate topic a few days ago. On the other hand, my wife does not use any custom settings and KIS 2017 works fine on her computer (also windows 7).
  7. Yes, I always disable "perform recommended actions automatically." As for reproducing the problem, here is what I did (at least one of the times when I tried KIS 2017): 1. Unistalled previous version (tried it both through windows and using the tool). Installed KIS 2017, activated license, updated databases. 2. 'Trust digitally signed apps" set to enabled. "Load rules from KSN" disabled. "Trusted apps mode" disabled. KSN disabled. "Perform recomm. actions automatically disabled. 3. Under "Application control/manage resources" I added several directories\files in the "Personal data/user files" category. 4. I added custom application firewall rules for some apps (e.g., specified ports firefox can use, blocked another app from using a public network, set my email program to only connect to the email server IP address, etc.) 5. Under "packet rules" I set "Any network activity (Trusted)," "Any network activity (local)," Any incoming TCP," and "Any incoming UDP" to "By Rules." I do not remember which ones but the default for two of these was "Allow." Setting them to "by rules" after rules have been defined is more secure (or at least, that's how it should work). 6. Moved a few apps that had been classified as "Low Restricted" to "Trusted." 7. Used the computer for about 10-15 min, running the apps that had custom firewall rules. Everything seemed ok. 8. Reboot. The following problems did not happen with every reboot but I was able to reproduce all of them after rebooting 3-4 times. 9. The rules for the directories/files added in step #3 above were deleted except for one of them. Nothing special about the one that was retained. 10. At least some of the custom firewall rules were deleted (#4). 11. #5 was not affected. 12. One time, several apps were moved to "low restricted" from "trusted." That only happened once. I'm using KIS 2016 now and I don't have time to keep on testing 2017. If technical support has any additional suggestions, I will probably try them at some point in the future. I will probably wait for the next release and try again then. I usually avoid first releases because almost always there are bugs. Kaspersky usually releases a new major version at around this time of the year and it is possible that developers rushed to get it out because of pressure from management (they might have wanted a new version out soon for competition purposes...it happens all the time).
  8. The reclassification of applications is only part of the problem. Also, on my computer, it only happened once (I was testing KIS 2017 for a few hours and I must have rebooted about 15 times trying to figure out what happens). In addition to the reclassification of applications, custom rules for the protection of resources (under application control) get deleted. Again, that did not happen with every reboot...those were deleted about half of the times I rebooted. Also, regardless of application classification, custom firewall rules get deleted on most reboots. in other words, an application designated as "trusted" remains in the "trusted" group but its custom rules get deleted. I had "trust digitally signed apps" enabled but "load rules from KSN, "Trusted apps mode," and KSN disabled. If it will help to disable "trusted digitally signed apps" too, I am willing to try it next time I have a couple of hours available (probably in a couple of weeks). However, the problem is not only the classification. Rules get deleted even if the app category does not change. For now, as I mentioned previously, I went back to KIS 2016 and it's working without any of those problems.... To me it looks like a bug with KIS 2017.
  9. I had the same exact experience with the managing resources settings (drives D through L). All of them were deleted except one (in my case, that was drive F but I don't have redirected folders there). I did not try to create a new category because I was not sure if categories were hardcoded and handled differently by the program. Since that time (Sunday), I went back to KIS 2016 so I cannot try any more workarounds. Overall, I had the following problems (Windows 7, 64): 1. Settings for managing resources were deleted, as described above, after reboot. 2. Custom firewall rules deleted after reboot. 3. Several apps that I had designed as "trusted" were moved to the "low restricted" group after reboot. These problems did not happen after every reboot. I'd say they happened after half of the reboots. I did not have the patience to examine the problem in more depth (e.g., whether this affected apps that are not signed, etc.). Basically, I lost confidence in KIS 2017 and reinstalled the 2016 version. I'll wait to hear that the problem has been corrected before I try KIS 2017 again. Finally, someone should edit the title of this topic (Possible Windows 10 limitation) because this problem happens with other versions of Windows too.
  10. This problem is not limited to Windows 10. We use Windows 7 on all of our computers. With mine, I did not realize that KIS 2017 was not retaining custom settings until after several reboots. As renehoss wrote, it does not happen with every reboot. So, some people might not even realize that there is a problem right away (depending on which settings they lose). I tested KIS 2017 repeatedly yesterday (and reinstalled the program 2-3 times) and it is simply not dependable because the settings get deleted. I went back to the 2016 version because I need a security program I can depend on.
  11. Also, There is an option in the settings (I believe in the "firewall" screen) to allow FTP connections. Make sure it is selected (just ignore whether you are using active/passive FTP).
  12. I agree...the problem is not because of the importing of the old settings. It's definitely a problem with the way KIS 2017 manage settings. After my previous message, I reinstalled and tried one more time. Same thing....the settings get messed up after a reboot. The problem is intermittent so it might not be obvious to everyone right away. Sometimes it only affects 2-3 programs and other times a much larger number. I'm going back to KIS 2016. The new version is definitely not dependable yet.
  13. Well...I celebrated prematurely! Right after I replied to your message, I decided to reboot one more time and check the settings. Sure enough, some of them were deleted. It only affected the firewall rules for 2 applications and some custom protected resources under "user files." Obviously, there are some bugs with saving setting. I'm debating whether to go back to 2016 or run a batch file at every bootup and import the settings (as a temporary workaround). Either way, there is a problem with the 2017 management of settings.
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