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    MoZaiGuGuGu
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  • Forum

    1. 1

      Не устанавливается обновление KB5034441 2024-01 на windows 10 x64

      Антивирус тут не причем, тема закрыта.
      kmscom in Kaspersky Internet Security
    2. 5

      Delete activation code on dormant device

      Hello @PaulC1972, Welcome! In https://my.kaspersky.com/MyLicenses#/portal/pages/licenses/all - it's possible there's only a Hide option - available for (your) KTS subscription: Kaspersky Customer Service will be able to assist, please log a request - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include a *detailed history*: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky Internet Security
    3. 1

      安装clash verge rev后打开报毒，扫描安装包不报毒

      尊敬的用户您好， 根据报告中的内容，当前检测到威胁-PDM:Exploit.Win32.Generic 建议您开启卡巴斯基跟踪，重新复现问题，然后收集一份跟踪日志。 同时从隔离区将被删除文件临时恢复，压缩并设置一个密码。 将以上信息提交到技术支持邮箱来进一步分析。（根据不同的版本，参考下面的链接） https://support.kaspersky.com/help/Kaspersky/Win21.16/zh-Hans/203985.htm https://support.kaspersky.com/KIS/21.3/zh-Hans/203985.htm 技术支持邮箱：china-support@@kaspersky.com （去掉重复的 @） 谢谢
      Yliven in 家用产品支持
    4. 1

      卡巴斯基什么时候出linux版的杀毒软件？

      尊敬的用户您好， 感谢您的支持！ 很遗憾，目前尚未发布 linux 家用版本程序，当前有针对企业版版本的 linux 产品。 关于更多信息，您可以提交一个问题工单到技术支持获取更新信息。 技术支持邮箱：china-support@@kaspersky.com （去掉重复的 @） 谢谢
      Yliven in 家用产品支持
    5. 1

      ToDesk remote control network issues

      Hello @MoZaiGuGuGu, Welcome! Please read: 允许通过远程控制应用程序管理Kaspersky Free设置 Also, we've requested the Moderators move (your) topic to: https://forum.kaspersky.com/forum/家用产品支持-88/. Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky Free
    6. 1

      ToDesk remote control network issues

      一旦ToDesk远程控制软件启动，卡巴斯基会弹出一个网络保护弹窗，此时ToDesk会显示网络无法连接，即使你选择继续连接到ToDesk，你仍然无法连接到网络（当你确定可以访问互联网时）
      MoZaiGuGuGu in Kaspersky Free
    7. 1

      Infected page

      Hello @Potato.soup, Welcome! We're unable to replicate the issue. Please share the *full* Windows 11 OS & build information, read: How to find the version of your operating system? Please update the Kaspersky Free Anti-virus bases: How to start an update of databases and application modules. Check if the issue persists, IF it does, please shutdown the computer using SHUTDOWN not Restart, when the computer if fully OFF - power ON by pressing the power button, login. Run *another* Database update. Recheck if KF is still blocking infinityscans? Recheck in *all* supported browsers - Edge, Firefox, Chrome - does HEUR:Trojan-PSW.Script.Generic show in *all* browsers? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Virus and Ransomware related questions
    8. 21

      Problem with activation

      Hello @merula, You're most welcome! Thank you for the update; it's pleasing to hear Kaspersky is working well & is not intrusive. FYI, the latest version 21.7 is being *progressively distributed*; version & patch updates are distributed *silently*, when the version arrives it will wait for 7 days / 168 hrs. -> if the computer is not rebooted in that period notifications will appear in (your) Kaspersky Standard application Notification center & possibly in Windows Notifications center (can't remember for Win 7 - but all things being equal we'd expect so) & the Kaspersky icon, in the Windows *hidden* icons will be red; in case those indicators appear in the next few months. Information about the new version: What's new in the latest version of the application, April 5th, 2024, ID 119653. As always, any problems or questions, please don't hesitate to post back? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky Anti-Virus
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