Thank you B and F&F for the replies.
I wasn't asking the community to roll back the VPN auto renewal B, only whether this was possible, and whether or not anybody knew a way around the huge price being charged for VPN and KTS by Nexway/Kaspersky UK via auto renewal. The Amazon options subsequently discovered and listed above turned out to be one way to circumvent the prices. I also asked whether there was a fix which would stop auto renewal and allow the removal of a credit card from an account.
Double checking this morning VPN/Secure Connection (wish they would call it one or the other – it’s confusing) is offered on the Nexway/Kaspersky UK website to first time buyers at the same €62.50 as they charged for our auto renewal back in July. I thought it was as KTS discounted for first timers…
Does anybody know if this price has been changed/the discount removed since 8th July 2022, or even whether or not the site could be recognising me as an auto renew customer and displaying a different price?
VPN/Secure Connection is not currently listed on Amazon UK, but IS offered on Amazon.de at €24.95 for 1 year x 5 devices...
Thank you for the information F&F on how to change/cancel auto renewals via the listed portal - that looks promising. The Auto Renewal Plan Management link is showing, but the page won't accept my log in even after resetting the password. Another for support...
Support replied this morning with a bland sorry for the inconvenience while quietly ignoring our complaint and request for a refund and method of removing a credit card. They despite their having been explicitly contacted on these matters (for heaven’s sake!!) want me to confirm that I want to stop auto renewal!!
The entire auto renewals edifice is a contrived one and is entirely of their making – one which is not easily circumvented. It's so far cost us of the order of €35 and more than half a day of our time..
Returning to the matter of Nexway/Kaspersky UK’s handling of renewals for existing customers:
It’s for the company to decide a selling price, but the setting up of the renewals system to very clearly guide existing KTS customers into paying an inflated price versus first timers and to de-facto bounce them into signing up to auto renewals at a price which the company is free to determine is another matter entirely. As is greying out the option to remove a credit card from an account.
Auto renewal seems reasonable and would be a convenience IF it was not subject to e.g. the doubling of the price for VPN/Secure Connection which we were stuck with.
There as F&F above seem to be less than obvious ways around it, but a repeat customer is entitled to assume that they will be/are being made a good faith renewal offer. They for this reason are unlikely to even think of searching for an obscure alternative.
What about the e.g. elderly customer that isn't up to speed on these possibilities?
We find it difficult to view this sort of practice as other than amounting to a serious breach of trust – especially since renewing customers are demonstrating considerable trust by continuing to use the product in the current geopolitical environment.
We also struggle to see it as being anything other than another case of the abuse of the power of web platforms which is becoming more and more prevalent these days.
It anyway surely amounts to playing with fire/eating the seed corn? This of course all comes before even thinking of the legal/consumer law ramifications...
Most fundamentally of all for us it runs diametrically opposed to the straightforwardness and refreshing integrity of products and service demonstrated over the years by Kaspersky in comparison with most of their Western competitors…
Я думаю в вашем случае лучше создать запрос в техподдержку. Централизовано управлять защитой лучше конечно с помощью KSC. Через флешку обновлять так - это конечно тот еще квест, особенно если у вас таких машин более 100.
Hello @Flood and Flood's wife.
The confusion was generated because the area where the code is on the card has to be scratched, in order to maintain its inviolability and then to have access to the code.