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  1. Hello, I already own a Kaspersky Premium subscription, but my current membership covers only one device. I would like to upgrade my subscription to cover two devices because I recently purchased a new phone and I want to use Kaspersky antivirus and VPN services on it as well. Is there a way for me to update my membership?
  2. Hello, everyone. I'm interested in learning if there's a method to configure a VPN with distinct regions for multiple instances of the same application. For instance, if I'm running two instances of a single game, I want game instance (A) to use one IP address and game instance (B) to use a different IP address. Is this achievable?
  3. I have Kaspersky VPN installed on a device, which is associated with a previously purchased Premium license. I have bought a Plus license for this device, but when I try to connect the VPN to the Plus license, it automatically links to the Premium license. Since the Premium license already has an active Kaspersky VPN device, it remains in its free version. How can I change the license associated with Kaspersky VPN?
  4. EU adquiri o produto anual total security que inclui o Antivirus e o VPN. Consegui instalar o anti-virus normalmente, porém quando tento instalar o VPN apresenta o erro 1714 conforme mostrado na imagem abaixo. Gostaria da solução desse erro para que eu possa desfrutar do serviço adquirido. Att,
  5. Há alguns sites em que não consigo acessar com a VPN ativada. Para estes, quero criar uma regra de não ativar VPN. Contudo, não consigo acessar essa configuração pelo app, o botão está inválido.
  6. Hi, I am currently using Kaspersky Premium version 21.16.6.467 and whenever I try to play a game through steam (CS2, Warzone, etc) I am unable to connect to matches. I can connect to games normally when I use Kaspersky VPN or when I completely uninstall Kaspersky Premium. I would like to be able to play my games without having to use the VPN as it affects my connection and I would preferably like to keep Kaspersky installed on my machine. I want to note that up until last week I had no such issues for nearly 3 years of using Kaspersky products. I am not sure what happened but after a database update I started facing this issue. Other friends who also use Kaspersky AV do not have the same issue as I do.
  7. Every time I turn on Kaspersky VPN Secure Connection. I can't even surf the internet because it gets slow. I am physically connected to internet, and I always set the option to connect to the fastest servers which normally assigns those servers in my country, but the problem continues. Using the VPN Not usign the VPN
  8. Heya! The title is quite self-explanatory. I'm planning to get Kaspersky premium, and i was wondering if there was more servers of each country or is it one sole server for each country. or possibly providing a dedicated static IP. such a service would be a life saver for me since some applications tend to block vpn IPs unless they were static or dedicated (such as Riot Games). and i know that another VPN has it, but for this case specifically I'm wondering if kaspersky may hold it? Or if i can ask for it to be achieved from support? And for the sake of the rules my OS is Windows 10, Running on a soon-to-be Kaspersky premium + VPN Thanks!
  9. Eu instalei o aplicativo Kaspersky: VPN & Security no celular à 5 dias e segundo o recurso Antiphishing, mais de 19.5 mil links já foram verificados e esse número não para de crescer. Eu sei que alguns aplicativos acessam links em segundo plano, mas esse número não está alto demais para somente 5 dias? Outra desconfiança que tenho é que a cada 5 min eu recebo de 5 à 7 notificações dizendo que não foi possível verificar a segurança do link e então vem a notificação dizendo que o botão de emergência foi acionado. Devo me preocupar ou esse número de links é normal e as notificações são somente instabilidade na conexão?
  10. Eu instalei o aplicativo Kaspersky: VPN & Security no celular à 5 dias e segundo o recurso Antiphishing, mais de 19.5 mil links já foram verificados e esse número não para de crescer. Eu sei que alguns aplicativos acessam links em segundo plano, mas esse número não está alto demais para somente 5 dias? Outra desconfiança que tenho é que a cada 5 min eu recebo de 5 à 7 notificações dizendo que não foi possível verificar a segurança do link e então vem a notificação dizendo que o botão de emergência foi acionado. Devo me preocupar ou esse número de links é normal e as notificações são somente instabilidade na conexão?
  11. Hi there everyone! My first time posting, so I apologise for any mistakes. For the past month or so, my Kaspersky VPN app has just been showing 'connecting'. If I try to turn the VPN off, it freezes. I also get a 'Failed to connect' error occasionally. I've tried restarting my PC, restarting my internet, reconnecting. I've been through my settings and they all seem okay, plus my subscription is still valid until March. Does anyone have a solution to this? It's quite annoying to not feel protected right now, haha! Thank you in advance, all.
  12. Hey, I am a new User, but I am already unhappy. Although fully secured with Kaspersky, my Private Phone which is connected to my Jobs Servers (Michelin), was hacked. I found the case. I don't know what got hacked but found the worm, see picture. How can I ad it to the infected apps list? I don't have a Laptop with me, I am on a Business Trip. But I Have Time if needed I can travel wherever you say. How big the damage done is I have to find out with the IT from Michelin. Thank You in advance, you can call/text/email me 24/7 another sleepless night, I thought I was pretty safe with Kaspersky. I am Sorry but I have no trust into Kaspersky anymore. I am ready to talk to Customer support. I am in Germany/Rheinland-Pfalz at the moment.
  13. Ich kann seit ein paar Tagen weder mein Android Tablet noch meinen Laptop mit dem Kaspersky VPN verbinden. Es kommt immer die Meldung "Verbindung fehlgeschlagen"
  14. merhaba arkadaşımla kaspersky premium hesap üyeliği aldık bu üyeliğin içinde vpn de dahil ancak beni sistemden davet etmesine rağmen ben vpne erişim sağlayamıyorum bu konuda yardımcı olursanız sevinirim.
  15. Merhaba Kaspersky vpn i açtığım zaman discord da konuşurken yada mesaj yazarken mesajlarım geç gidiyor. Discord u nasıl bölünmüş tünellemeye eklerim ?
  16. Selamlar, Yakın zamanda yurt dışına çıkış yapacağım. Gideceğim ülkede (Türkmenistan) yoğun bir internet sansürü var. Bilinen çoğu VPN uygulaması engelli. Kaspersky VPN'in çalışıp çalışmadığını nereden öğrenebilirim? Teşekkürler.
  17. Just subscribed to Kaspersky Plus for 3 protected devices, and product description includes VPN functionality. Kaspersky is working fine on my PC with VPN, however, VPN functionalities are not available on my Phone App (Android - Kaspersky VPN and AntiVirus). I tried downloading Kaspersky Fast Secure VPN but only notification that the Karspersky App already had VPN functionalities. How can I use the VPN?
  18. Почему при создания туннеля на выходе всегда один и тот же IP? Что нужно сделать чтоб на выходе были разные IP?
  19. Когда я включаю Kaspersky Secure Connection разные серверы: америка, австрия, германия и т.п. у меня по прежнему не работают facebook, instagram и twitter. Думаю что множество сайтов тоже. С чем связана данная проблема?
  20. Hi, I live in India and I recently purchased Kaspersky Plus (1 device - 1 year). I want to know if my family member, who lives in the US, would be able to use its VPN service connection or not. I am aware that I'll have to first disable the connection from my end in order to activate it on other device. But if I do that, would they be able to use it in the US - considering the shift in the region. (India - United States). Please let me know.
  21. Hi, I lose access to the internet inside my WSL2 as soon as I turn the VPN on. With VPN: ~# ping www.google.com ping: www.google.com: Temporary failure in name resolution Without VPN: ~# ping www.google.com PING www.google.com (142.250.182.36) 56(84) bytes of data. 64 bytes from maa05s19-in-f4.1e100.net (142.250.182.36): icmp_seq=1 ttl=55 time=80.2 ms 64 bytes from maa05s19-in-f4.1e100.net (142.250.182.36): icmp_seq=2 ttl=55 time=137 ms 64 bytes from maa05s19-in-f4.1e100.net (142.250.182.36): icmp_seq=3 ttl=55 time=82.3 ms 64 bytes from maa05s19-in-f4.1e100.net (142.250.182.36): icmp_seq=4 ttl=55 time=84.8 ms I tried to exclude whatever WSL2-related processes through the SPLIT tunneling option to not use VPN, in vein. Any pointers would be highly appreciated as this makes Kaspersky VPN almost non-practical to use in my situation. ps: My /etc/resolv.conf looks like this, nameserver 1.1.1.1 and ping 1.1.1.1 also fails while VPN is on. Thanks. - Avo
  22. Hello guys. I've been trying to connect to Indian server but it won't connect. I am using android. And the crazy part is it works fine in windows. Other country servers is working fine(android). I am trying to connect for 6 hours. Steps taken- 1)Close the app and force stop it in android setting and the restart 2)Used different internet providers (mobile data and wifi) 3)Clearing cache data 4)Uninstalling and Installing 5)Shutdown and rebooting mobile device. I am out of ideas.
  23. Merhaba, Bugün Vpn için yıllık abonelik aldım ve laptopuma kurdum. Kaspersky içinde kurulu geliyor sanırım uygulama ve uygulamaya giriş yaptım. İçerisinde bulunan vpn bölümüne tıkladığımda ise tepki vermedi. bir süre sonra bildirim panelimde Kaspersky vpn başlatılırken hata diye uyarı aldım. ekran görüntülerini ek'te bulunmaktadır. Geri dönüş yapmanızı bekliyorum. 3 iş günü içinde dönüş alamazsam aboneliğimi iptal edeceğim. Satın aldığım vpn'i kullanamamamın bir anlamı yok. Hata dosyasının ayrıntıları; Bugün, 27.08.2023 17:45:36 Veritabanları güncel değil Koruma 0 Bugün, 27.08.2023 17:45:00 Uygulamayı yüklediniz Koruma 0 Bugün, 27.08.2023 17:46:02 Uygulamayı etkinleştirdiniz Koruma 0 Microsoft Edge uzantımızı açın ve hareket halindeyken korumayı yönetin Koruma 0 KA\ka Bugün, 27.08.2023 17:47:00 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 17:47:40 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 17:49:57 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 17:50:37 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 18:02:44 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 18:05:30 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 18:06:10 Kaspersky VPN başlatılırken hata oluştu Koruma 0 Bugün, 27.08.2023 18:06:50 Kaspersky VPN başlatılırken hata oluştu Koruma
  24. Enabling Anti-phishing (I have the VPN disabled) on my iPhone now causes many apps (eg, Reddit, YouTube, Twitter) and video websites to not work. This is a new issue. I try to keep Anti-Phishing enabled as much as possible on my phone, particularly when browsing the web. This has started being a problem only in the last several weeks or so.
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