Random boot hangs, BSODs DRIVER_IRQL_NOT_LESS_OR_EQUAL PAGE_FAULT_IN_NONPAGED_AREA

[denial]

Hello,

 

i have this gaming laptop

https://www.wortmann.de/de-DE/product/aa_terra_mobile_nb/1220870/terra-mobile-gamer-elite-5v4-u9-275hx-w11p.aspx

Intel Core Ultra i9-275HX / nVidia RTX5070

it has CLEVO V370WNPQ-W mainboard and INSYDE BIOS

and it started with issues like unable to boot windows at all, no error, or BSOD bug check, i got some minidumps:

 

022226-16906-01.dmp    22/02/2026 12:22:02    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    ffffbe06`8927cfd8    00000000`00000002    00000000`00000000    fffff80d`627114d2    HKMouFltr.sys    HKMouFltr.sys+14d2    HotKey Mouse Class Filter Driver    Universal HotKey Filter Driver    Insyde Software Corp.    2.1.0.6    x64    ntoskrnl.exe+4fb8c0                    C:\WINDOWS\Minidump\022226-16906-01.dmp    24    15    26100    9,512,615    22/02/2026 12:22:33    

 

HKMouFltr.sys
HotKey Mouse Class Filter Driver
version 2.1.0.6
Copyright 2019 Insyde Software Corporation
Date 6/3/2019 23:49

 

 

022226-16343-01.dmp    22/02/2026 11:54:56    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    ffffe384`d152d000    00000000`00000002    fffff807`d5d81724    00000000`00000002    ntoskrnl.exe    ntoskrnl.exe+4fb8c0    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    10.0.26100.7824 (WinBuild.160101.0800)    x64    ntoskrnl.exe+4fb8c0                    C:\WINDOWS\Minidump\022226-16343-01.dmp    24    15    26100    10,013,667    22/02/2026 11:55:28    

 

IntcOED.sys
intel driver
https://community.intel.com/t5/Mobile-and-Desktop-Processors/Windows-11-crashing-Stop-Code-What-Failed-IntcOED-sys/td-p/1692126

 

windows 11 25h2 26200.7840 with latest updates 

no other AV nor VPN software

 

i tried kernel verifier, boot logging, disabled bluetooth, disabled HKMouFltr, better, but still issues

 

then i uninstalled KART_for_Home_6.6.0.156.0.119.0_en-US and voila ... all the issues were gone with everything back enabled

 

could you please help me

 

thanks

 

[Berny]

@denial Welcome on the Kapsersky Forum

1 hour ago, denial said:

Random boot hangs, BSODs DRIVER

For BSODs caused by Kaspersky please contact Kaspersky Technical Support :

https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service