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peru

kaspersky consuming huge disk space

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Hi,

Microsoft patch update is going on but it’s consuming so much space on user’s PC and due to this PC stops working. We have to delete this manually to start work.

 

Please resolve this ASAP

image.png.a966501534efb152de991755352d812f.png

 

image.png.570f0a5ca9ebf2b9d6225c31fb61570c.png

 

Attached GSI for reference.

Download link
https://we.tl/Kb90Zb5881

 

 

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50 minutes ago, peru said:

Hi,

Microsoft patch update is going on but it’s consuming so much space on user’s PC and due to this PC stops working. We have to delete this manually to start work.

 

Please resolve this ASAP

Attached GSI for reference.

Download link
https://we.tl/Kb90Zb5881

Hello.

Please specify versions of software you are using (KSC, KES), what settings you configure in "Find updates" and "Install updates" task, and what the number of affected hosts it.

Depending on the number of updates, the folder may take up a lot of space. Also please check whether Update Agents are assigned automatically by your Administration server. If this host has been allocated as one, it will server as the storage of updates for the host. DIsable automatic allocation of Update Agents in the Administration server properties to solve it.

Thank you.

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Hi,

KSC 10.4.343 patch SF1 endpoint sofos

Network agent 10.4.343 Patch SF1

C:/programdata/kaspersky Lab/ adminkit/  folder consuming 90 GB space while patch management running.

unchecked Update Agents are assigned automatically by Administration server.

Please find the logs as required.

Please find the logs for analysis:

https://wetransfer.com/downloads/e2da89b44b9bd1ade870a221484048b620171207122530/f2c9cf64d0a0432ca5b03568251a086120171207122530/d989aa

Server traces of KSC

host pc - network agent traces & GSI

BR

 

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Hi,

 

Could you please provide us with GSI6 log or with Kaspersky, system and application event logs.

I am unable to understand the above comments made by Nikolay Arinchev

Please elaborate.

 

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1 hour ago, peru said:

Hi,

Please find the GSI as requested.

https://drive.google.com/open?id=17yTEC4tlb8bqVTbCVk9911qMiHAQcMj8

Kindly help us to find the root cause.

BR

 

 

1. Did the issue initially only affect one managed host? Do all the screenshots with the folder size belong to that host?

2. After disabling allocation of Update Agents and running the Install updates task, does the folder on the managed host (not the server) continue to grow? Note that the server folder size depends solely on the amount of updates downloaded for distribution and the number of "Install updates" tasks, no less than 100Gb is recommended for allocation to it, and in theory may grow indefinitely.

3. How many patches are found applicable for hosts? Which of them are selected in the task?

Thank you.

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I had this issue too on 10.2.4.674 and 10.2.5.3201 clients but I haven't seen it in 10.3.0.6294...  And I mean it chomped at any remaining disk space on a small handful of machines.  Someone had mentioned something about the diagnostic traces but those were never set to be on on the affected computers.5a32b41c17978_Lotsofdumpfilesonlaptopwithlotsofcscriptsrunning.thumb.png.e918016e58ae561d3618ca3054b2b306.png, on 

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Hello!

As I can see from the screenshot, you have many dumps here created by KES. 

Please check the event log for the entries of the faults. 

Thanks!

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Hi,

still  consuming huge disk space on user PC.  we have only patch management & antivirus of different vendor. So our concern only on patch management. All the client pc  consuming high disk usage. C:\ProgramData\KasperskyLab\adminkit\1103\$FTClTmp

PFA for reference.

 

 

snap.jpg

Edited by peru

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27 minutes ago, peru said:

Hi,

still  consuming huge disk space on user PC.  we have only patch management & antivirus of different vendor. So our concern only on patch management. All the client pc  consuming high disk usage. C:\ProgramData\KasperskyLab\adminkit\1103\$FTClTmp

PFA for reference.

Please specify which task exactly is being run in KSC when the folder size on clients starts growing (presumably "Install updates and fix vulnerabilities"). "Patch management" is the name of functionality in KSC that contains multiple tasks.

Please run Download Windows Updates (or "Windows Update Synchronization") task again, wait until it is completed, and provide the export of its results.

Thank you.

 

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Hi,

whenever Install updates and fix vulnerabilities  task runs the size get increased on the client system. C:\ProgramData\KasperskyLab\adminkit\1103\$FTClTmp

Please find the logs as required.

exported the result of perform windows update sync . Collected the GSI of KSC PC. Collected the dumps which is getting created in the directory C:\ProgramData\KasperskyLab\adminkit\1103\$FTClTmp

https://drive.google.com/open?id=1IbnR7HoByOC8XN3L8bq1ZOIlpaNgy40I

Kindly help to resolve the issue asap.

BR

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On 12/4/2017 at 2:59 PM, peru said:

Hi,

Microsoft patch update is going on but it’s consuming so much space on user’s PC and due to this PC stops working. We have to delete this manually to start work.

 

Please resolve this ASAP

image.png.a966501534efb152de991755352d812f.png

Hello,

please attach listing of this folder and sizes of files.

Is it possible to install patch A for KSC server and agents ?

You sent us information from KSC server, we need information from the client machine where KL ProgramData consumes more 90 Gb.

Thank you.

 

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Hello,

please attach screenshots of listing of the problem folder.

We need just file names, folder structure and file sizes.

Thank you.

 

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1 hour ago, Dmitry Eremeev said:

Hello,

please attach screenshots of listing of the problem folder.

We need just file names, folder structure and file sizes.

Thank you.

 

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Hi,

Please find the incident no - INC000008647448 as requested. Kindly provide at the earliest.

BR

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