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nhughes

Encryption error when checking compatibility [In progress]

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Subject: Latitude E5470 still experiencing issues with encryption compatibility.

Test environment: Windows 7 Professional

Build number: 10.2.5.3144

Scenario: install KES 10.2.5.314, install AES encryption module (Unloaded with MR3 beta), install encryption components (MR2), apply policy, reboot to check compatibility(fails), boots to see error in encryption status.

Actual result: Failed encryption compatibility. was told previously that MR3 beta would begin working with this model.

Expected result: Encryption policy would be applied and compatible and begin encrypting machine.

 

picture of error:

post-599530-1467300134_thumb.png

 

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Hi,

 

Did you face this problem in KES 10 SP1 MR2?

Can you please collect KES traces during this error occurrence and GSI 6.0 report from that machine?

 

BR

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Hi,

 

Did you face this problem in KES 10 SP1 MR2?

Can you please collect KES traces during this error occurrence and GSI 6.0 report from that machine?

 

BR

 

Yes, we faced this issue in KES 10 SP1 MR2. We were told the issue is a bug. I had a ticket logged: INC000006295325 [1735877] Issue with encryption on new Laptop.

 

I have the GSI report and the traces. The GSI report and trace is too large to upload. Is there another way to get it to you?

 

Thank you,

Nickolas Hughes

Edited by nhughes

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Hi,

 

This issue will be fixed in a SP2 Release.

Unfortunately we don't know release date yet.

 

BR

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Hi,

 

This issue will be fixed in a SP2 Release.

Unfortunately we don't release date yet.

 

BR

 

Any chance our site can get it early as a cherry pick?

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