NAS is blocked after upgrading to Premium?

[Netz]

Hi

I upgraded to premium from KIS 2023 and my QNAP "QFinder" can't get access?

Turning off firewall they come back! - But I really want my firewall to be on 🙂

I do have an Export setting file from the old version - but kaspersky is not really good at those export/import things as I remember? (Compatible)

Can anyone show me how to allow local NAS via QFinder from QNAP not to be blocked by Premium?

Thanks for your time and magic

Netz

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide Kaspersky product version installed.

 

Also, be sure Your network is set to Private in Your Windows settings, also in Kaspersky FireWall settings -> Available Networks, be sure Your Home Network is set to Trusted.

[Netz]

Sorry... Latest ver, of Premium 21.17.7.539
Windows 11 X64 Build 22631

Edited May 3 by Netz
Added Win info

[harlan4096]

Did You try what I suggested in my previous post?

[Netz]

@harlan4096

Yes ... All is ready for your magic 🙂

If I turn off Kaspersky - I can get access to my NAS drives... Then turn on Kaspersky it does not terminate the connection...

But after a reboot ... It blocks it again!! 😝

[harlan4096]

Ok, what about enabling these 2 packet rules in Your K. FireWall?

 

[Netz]

Hi

Yes - Both is enabled

[harlan4096]

And still not goes?

[Netz]

No.  Still blocked

[harlan4096]

🤔

[harlan4096]

Have checked if in Your Intrusion Prevention -> Manage Applications, if there are any apps in some restricted groups?

[Netz]

Yes... No apps are restricted and QNAP is Green?

[Netz]

I noticed that when I also turn on the VPN - The nas's is gone...

I can tuned of (Exit) Kaspersky and let QNap finds it NAS - Give me access... Then I turn on Kaspersky and everything is ok (until next boot) - But if I turn on VPN - The NAS's are gone/blocked and no access?

(I don't need VPN ... I am on a wired computer to my router. But I need to boot now and again!

 

[harlan4096]

Can You try to disable only firewall in Your Kaspersky and check if still the issue? This is to locate what protection module the problem is into.

[Netz]

Yes... When I turn off the Firewall - I can find and access the NAS

Turning the Firewall on again... and the QNAP / Nas is blocked 

[Netz]

Can anyone help with the settings for the firewall - That allow for local NAS (On the network (Not USB))

[harlan4096]

I'm still thinking a possible solution, but usually with my previous tips would have been fixed...

[harlan4096]

Can You try to add QNAP apps to Trusted app here:

 

[Netz]

Hi

Added... Makes no difference - NAS is still blocked

Well - The fault is mine... I did a "RESET Settings" and Poof ... The NAS came online !!!

Thanks for your help and patience!

[harlan4096]

So, the issue is fixed with a Kaspersky setting reset to default?

[GlenB]

I have the exact same issue, where did you 'RESET' to get this working? 

[Flood and Flood's wife]

4 hours ago, GlenB said:

I have the exact same issue, where did you 'RESET' to get this working? 

Hello @GlenB, 

Welcome!

1. Read: How to restore the default settings of the application *however*, we prefer to Export (our) Kaspersky config *first* as a backup of (our) Kaspersky Settings:

Thank you🙏
Flood🐳+🐋

[Berny]

@GlenB Welcome.

Also - as additional suggestion from  @harlan4096 - i should anyway add your NAS IP address  to the trusted Network addresses.

[GlenB]

hi, so I reset kaspersky and i turned vpn off then on and the NAS was still not found.

I added the ip address to the trusted network address and this didn't make any difference either.

any other ideas?

[harlan4096]

Did You read this full thread? Did You try all the others previous suggestions? I guess in Your case, the problem is when  KVPN is on, that the network settings become public, so no access to local network 🤔...