Igor Kurzin

Hi @luckyrootkitrecepient , Please submit a ticket to technical support. Regards, Igor

Hi @kebera , The “Pause” menu item is there, but it will require a password to enable. You can check it. Please note, it is not possible to resume Safe Kids remotely after pausing. You can only resume it while being logged locally. Regards, Igor

hi @Mystech , If you have this message in the reports: “Network attack detected, Detected object is added to exclusions”, this is the same issue. Regards, Igor

hi @Rufun2 , In both cases the protection is working correctly, nothing to worry about. Regards, Igor

Создайте, пожалуйста, запрос в службу технической поддержки через my.kaspersky.com, приложите трассировки с воспроизведением: включить трассировки (подробнее https://support.kaspersky.ru/15538) перезагрузить компьютер выбрать действие на “Найдена новая проводная сеть Ethernet” перезагрузить компьютер еще раз выбрать действие на “Найдена новая проводная сеть Ethernet” выключить запись событий прислать файлы трассировок в поддержку + отчет GSI (https://support.kaspersky.ru/common/diagnostics/3632)

hi @AnnikaBarbara , There is not, and it does not look like an issue to me, because there is a standard place where you download the installation file + the file is signed. So, download the file, check the signature (if you think this check is needed), have a fuzzy warm feeling of being on the safe side. Regards, Igor

hi @AnnikaBarbara , the fact that you download the file from Kaspersky site + the file is signed - should be enough to be sure the installer is properly formed.

Hi @shalston , Please configure the exclusion for the IP address via Settings -> Protection -> Application Control -> Manage applications -> search for Chrome (or other browser) -> double click on the found application in the results below -> on tab Exclusions tick the option "Do not scan all traffic" and tick "Only for the specified IP addresses:" enter here the IP address of the firewall management interface. Regards, Igor

Добрый день, Напишите, пожалуйста, в техническую поддержку через My.kaspersky.com/ С уважением. Игорь

By marking a topic as “Solved” I did not suspect it could make someone feel a “pleb”. :) The rule of common sense should work perfectly here: as soon as the issue is resolved, we want the topic be marked as “solved”. Users often forget or do not know or do not consider necessary to mark “Best answer”.

Flood🐳+🐋, We are open for suggestions. How long do you think we should wait, till we can mark the topic as solved, not to hurt anyone’s feelings? Regards, Igor

Good day, It is normal that downloaders have different hashes, as they are formed “on the fly” at every download attempt. Timestamps in downloaders are not present currently, but we plan to add them in the future. Regards, Igor

Hi Flood🐳+🐋, It depends. The point of “Best answer” is to have the topic marked as “Solved”. If the raised by the topic issue has been fixed, the person, who provides the fix and verifies it, can mark the incident as “Solved” with the help of “Best answer”. We do not have to wait for the person who reported the issue to mark the topic as “Solved”, as we already know it has been solved and we want to let other participants of the forum see it. It can be that the reporter of the issue is no longer on the forum and the issue has been fixed. If the issue is specific to the topic creator system and can be verified only by the topic starter, it is normal for the topic initiator only to mark the answer that resolved the issue as “Best answer”. But, if the topic starter informed that the issue was resolved after certain steps and is no longer active at the community (nor has marked any answer as “Best answer”), we can mark the message that describes resolution as “Best answer” in order to change the topic to “Solved” status. Have a great day!

Fixed.

Hi @mverost , That was a mis-notification in the product, it has been fixed with the databases update. Regards, Igor

Hi all, the “corrupted files” notifications should not appear in the reports, we fixed this issue with the databases update. Sorry for the inconveniences. Regards, Igor

Hi @Hipratboy , Thank you for your post. We are aware of this situation and plan on returning the option in one of the program updates. Regards, Igor Update: this feature returns in MR3.

np, I transferred the topic to corporate section, but still, please provide more details :)

Hi @Jysk ITSupport A/S , Please provide more details: 1. Does the issue occur at any webpage or some particular ones? Let us know the exact scenario, so that we can test. As Berny mentioned, what version of the product is used?Regards, Igor

Hi @Richchad , Can you kindly post a screenshot? Is this the situation you mention (see screenshot below)? Regards, Igor

Мы ожидаем решение данной проблемы в обновлении MR2, которое выйдет в конце октября - начале ноября. Версия продукта после выхода обновления изменится с 21.1 на 21.2.

Hi @xpoiled7 , This issue will be fixed in coming MR2 update, it is expected by the end of October, beginning of November. Regards, Igor

Hi @Emperium , This is a known issue, it is fixed in coming product version update (MR2), which is expected late October - early November. Currently the product version is 21.1.xx.xxx, after the update it will change to 21.2.xx.xxx The workaround is to use version 2020 until the release of MR2. Regards, Igor

Добрый день @RAA , Это известная ошибка (4507289), зарегистрирована совсем недавно, решения еще нет, идет анализ. Как только будут новости - обновим топик. С уважением, Игорь

hi @harlan4096 , Good question, unfortunately, not in my tests. Even though it should help. We are checking this as well. Regards, Igor