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Igor Kurzin

Kaspersky Employee
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  1. Добрый день, @Антон_R Нам потребуются дополнительные данные для диагностики. Создайте, пожалуйста, запрос в поддержку https://support.kaspersky.ru/b2c/ru и напишите номер созданного запроса. Мы пришлем инструкции по сбору данных.
  2. Hi @RoyFJ, Which version of Kaspersky do you have installed? Please update databases in Kaspersky and restart PC, will the notification appear again?
  3. @romintex добрый день, уточните, пожалуйста, версию MS Office и операционной системы.
  4. Hi @tistou77, full installer is usually provided to address a certain issue, as majority of scenarios are covered by online installer. Please let me know the inc number, I will check, there might've been some misunderstanding.
  5. Hey @nexon, I have to disagree with you. Some people have weak eyesight and dark theme helps to add more contrast and see better. And it does help and makes life easier, even if you open Kaspersky for a few minutes a day.
  6. Dear all, the issue has been fixed and a new version of the extension is being prepared for the release. We will post an update when it is out. The workaround is to install a newer version of the product (Kaspersky Standard/Kaspersky Plus). We do apologize for the inconveniences caused.
  7. Slowlyness seems to be not connected with this "limitations" issue. Needs to be investigated separately. Do you mind submitting an incident to technical support so that we could request some additional information and investigate further?
  8. Hi all, The warning "There may be some future limitations when running on this version of Microsoft windows 11" appears after application of the update KB5025305 from Microsoft: https://support.microsoft.com/en-us/topic/april-25-2023-kb5025305-os-build-22621-1635-preview-2482528b-7e8e-4179-b255-808f484b9c0c We are investigating. The warning should appear only once.
  9. Hi @Zintoki, please submit a ticket to technical support and pm me the incident number. Thank you.
  10. Hi @R.A.D., Please check under Settings -> Protection -> Network Settings -> is it set to "Scan encrypted connections upon request from protection components"?
  11. Hi @loriemccl, Sorry to hear about this situation. A call by supervisor was attempted to be made on the 14th of April. Three attempts. We have asked the team to get in touch with you over the phone asap to clarify.
  12. Hi @Mag2023, this is a false detection, it was fixed on the 12th of April. Please update databases. We apologize for the inconveniences caused.
  13. Hi @nexon, Did you update .NET Runtime recently? Which version of Kaspersky VPN is installed? Kaspersky main product works okay?
  14. Hi @SFDAJM1, bgnodfikjoihkcjjnefbjkeclamhipak seems to be WinSafe. Do you have this extension installed?
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