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Igor Kurzin started following Weird problem - not opening GUI , Запуск в трее , Kaspersky Free не дает возможности открывать документы ms office and 7 others
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Добрый день, @Антон_R Нам потребуются дополнительные данные для диагностики. Создайте, пожалуйста, запрос в поддержку https://support.kaspersky.ru/b2c/ru и напишите номер созданного запроса. Мы пришлем инструкции по сбору данных.
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Kaspersky Free не дает возможности открывать документы ms office
Igor Kurzin replied to romintex's topic in Kaspersky Free
@romintex добрый день, уточните, пожалуйста, версию MS Office и операционной системы. -
Install Kaspersky in command prompt
Igor Kurzin replied to tistou77's topic in Kaspersky: Basic, Standard, Plus, Premium
Hi @tistou77, full installer is usually provided to address a certain issue, as majority of scenarios are covered by online installer. Please let me know the inc number, I will check, there might've been some misunderstanding. -
windows 10 Kaspersky Total Security UI and "usage" alert
Igor Kurzin replied to TDMax's topic in Kaspersky Total Security
Hey @nexon, I have to disagree with you. Some people have weak eyesight and dark theme helps to add more contrast and see better. And it does help and makes life easier, even if you open Kaspersky for a few minutes a day. -
Kaspersky Firefox Addon is using 40% of CPU.
Igor Kurzin replied to Zintoki's topic in Kaspersky Internet Security
Dear all, the issue has been fixed and a new version of the extension is being prepared for the release. We will post an update when it is out. The workaround is to install a newer version of the product (Kaspersky Standard/Kaspersky Plus). We do apologize for the inconveniences caused. -
Hi all, The warning "There may be some future limitations when running on this version of Microsoft windows 11" appears after application of the update KB5025305 from Microsoft: https://support.microsoft.com/en-us/topic/april-25-2023-kb5025305-os-build-22621-1635-preview-2482528b-7e8e-4179-b255-808f484b9c0c We are investigating. The warning should appear only once.
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Kaspersky Firefox Addon is using 40% of CPU.
Igor Kurzin replied to Zintoki's topic in Kaspersky Internet Security
Hi @Zintoki, please submit a ticket to technical support and pm me the incident number. Thank you. -
Requiring unnecessary personal data to complete purchase
Igor Kurzin replied to loriemccl's topic in Kaspersky Total Security
Hi @loriemccl, Sorry to hear about this situation. A call by supervisor was attempted to be made on the 14th of April. Three attempts. We have asked the team to get in touch with you over the phone asap to clarify. -
Weird problem - not opening GUI
Igor Kurzin replied to nexon's topic in Kaspersky VPN Secure Connection
Hi @nexon, Did you update .NET Runtime recently? Which version of Kaspersky VPN is installed? Kaspersky main product works okay? -
BG.WP.JS (not-a-virus:HEUR:AdWare.Script.ChromeExt.gen)
Igor Kurzin replied to SFDAJM1's topic in Kaspersky Internet Security
Hi @SFDAJM1, bgnodfikjoihkcjjnefbjkeclamhipak seems to be WinSafe. Do you have this extension installed?