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Igor Kurzin started following Отсутствует цифровая подпись установочных файлов , Can't Contact Support , Desktop shortcut stops working with every update and 4 others
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Hi @Jundi, the issue with contacting support has been fixed. Sorry for all the trouble.
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Desktop shortcut stops working with every update
Igor Kurzin replied to Appomat's topic in Kaspersky Free
Hi all, reproduced the issue, passing over to RnD team to fix. -
Не устанавливается KIS на windows 11
Igor Kurzin replied to Dimius's topic in Kaspersky Internet Security
@Dimius, добрый день, у вас установлен КриптоПро? -
Bom dia, @EDJU incrementos de tempo podem ser feitos em minutos (ou intervalo inferior a 10 minutos)
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Falso Positivo en Karpersky Internet Security
Igor Kurzin replied to jmartin's topic in Para usuarios particulares
PDM:Trojan.Win32.Generic es exactamente el tipo de falso positivo que sólo puede solucionarse con la ayuda de rastros -
Falso Positivo en Karpersky Internet Security
Igor Kurzin replied to jmartin's topic in Para usuarios particulares
De nada, @jmartin Kaspersky no detecta este archivo ejecutable al escanearlo directamente. Para solucionar esta detección falsa necesitaremos rastros con reproducción: - habilitar rastros en Kaspersky - reproducir la detección del archivo ejecutable - desactivar los rastros - envíame un enlace para descargar los rastros -
Falso Positivo en Karpersky Internet Security
Igor Kurzin replied to jmartin's topic in Para usuarios particulares
Hola, Por favor envíeme a través de mensajes personales el enlace al archivo ejecutable. -
VPN Split Tunnel not work
Igor Kurzin replied to KC Keith's topic in Kaspersky: Basic, Standard, Plus, Premium
Could you please let us know when the new version is ready? Absolutely. -
Отсутствует цифровая подпись установочных файлов
Igor Kurzin replied to Skorpion000's topic in Kaspersky Free
Создайте, пожалуйста, запрос в поддержку через https://support.kaspersky.ru/b2c/ и сообщите номер инцидента. В инцидент можно сразу приложить отчет GSI: https://support.kaspersky.ru/common/diagnostics/3632 -
VPN Split Tunnel not work
Igor Kurzin replied to KC Keith's topic in Kaspersky: Basic, Standard, Plus, Premium
Hi all, the issue is fixed in the next product version (21.15) which is expected this year. The workaround is either to disable Split Tunnelling (if this feature is available in your VPN) or use the previous version of Kaspersky (21.13) until the release of 21.15. -
Отсутствует цифровая подпись установочных файлов
Igor Kurzin replied to Skorpion000's topic in Kaspersky Free
Добрый день, пробовали данные инструкции? https://support.kaspersky.com/KTS/21.3/ru-RU/212223.htm -
My child uses the internet but there is no report
Igor Kurzin replied to Jonathan234's topic in Kaspersky Safe Kids
HI all, To fix this issue please do the following: (copied the instruction by Sierra Dad, as it has a more polished look) 1) Locate the program folder: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 or C:\Program Files\Kaspersky Lab\Kaspersky Safe Kids 23.0 2) Open a command prompt with administrator rights Search the Start menu for "cmd", right-click the resulting "Command Prompt" entry, select "Run As Administrator." You should be asked for the Windows password of your Admin account. 3) In the command prompt window, change the directory to the folder you found above. E.g.: cd C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 4) In the command prompt window type this: safekids.com update 5) Press the Enter Key 6) Wait until the update is complete and restart the PC -
False postive report
Igor Kurzin replied to D5 Render Oliver's topic in Kaspersky: Basic, Standard, Plus, Premium
I have just attempted to reproduce the issue: downloaded, installed and ran the application. No detect. We will need Kaspersky product traces with reproduction of the detect and the detected sample. Can you collect these and share privately with me via PM the download link? How to enable tracing: https://support.kaspersky.com/help/Kaspersky/Win21.14/en-US/203985.htm- 3 replies
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False postive report
Igor Kurzin replied to D5 Render Oliver's topic in Kaspersky: Basic, Standard, Plus, Premium
Hi @D5 Render Oliver, seems to be a false positive, let us check and fix.- 3 replies
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- false positive
- kaspersky plus
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