Igor Kurzin

hi @Marti , Please submit a ticket to technical support via https://my.kaspersky.com and send me the incident number. If you are using a non-commercial version of Kaspersky, please include a link to this forum post in your request to support. As a workaround you can try to add Proton VPN to exclusions via Settings -> Protection -> Application Control -> Manage applications -> search for Proton VPN -> double click on the found application in the results below -> tab Exclusions. Regards, Igor

Hi @gerikay , 24% for 27 hours does not look normal. How many files do you have on the 1TB drive? Did you check the drive health, no errors? As Berny suggested, a GSI would be needed to get more clues. Regards, Igor

Hi @Johny , It looks like an actual attack which has been blocked, so you have nothing to worry about. Kaspersky is doing its job protecting you. To verify that it is not a false detection, we would need traces and network logs submitted to technical support via my.kaspersky.com. Regards, Igor

Hi @user236, I just checked on my Win10 + KIS 21.1.15.500 (b) and there is a black screen when I try to make a screenshot with Snipping Tool. Please submit a ticket to technical support via https://my.kaspersky.com Regards, Igor

Hi Flood+1whale, To fully identify that this Scan.Generic.PortScan.TCP is the known issue, one needs to check the report and make sure the string: “Detected object is added to exclusions” is present. If the attack is blocked and there is no “Detected object is added to exclusions” - we need to further investigate. Hi @gunny, Please check the reports via More Tools → Reports → select Network Attack Blocker on the left site → check that attacks have this string: “Detected object is added to exclusions” Hi @Johny, Yes, Kaspersky Free protects against network attacks. See more here. Regards, Igor

Hi @Behagai , Sorry to hear about this issue. We would like to suggest a few steps to analyze and find a resolution. Please submit a ticket to technical support via https://my.kaspersky.com and send me the incident number. Thank you. Igor

Hi @mikki , This is an error on the side of the product: “Network attack detected, Detected object is added to exclusions” In fact this means that there is no attack, the network packet does not present any danger and should not be detected. This information should not be displayed to the user. This will be fixed in MR2 release, which is expected in November. Regards, Igor

hi @ggg and all, this issue will be fixed in MR2, which is expected by the end of October / beginning of November. Regards, Igor

Hi @uekikou , Yes, please do an uninstallation first. Regards, Igor

Hi @Wesly.Zhang, How is it going? :) Chinese versions can be activated only with special codes for China. Regards, Igor

Flood, new users on the forum do not have to re-read your replies to find out that you have nothing to do with Kaspersky. By saying “we” you may be associated with Kaspersky by the new users. Please do not use “we”. Thank you for understanding and cooperation. Regards, Igor

Flood, using “we” can mistakenly set other people into thinking that you represent a company, e.g. Kaspersky. If there are two people behind “Flood”, I suggest that you change the nickname accordingly, e.g. Margaret&John or Flood Family. Its totally fine to use “we”, when “we” means you and other members of the forum, e.g. , like in “Let us know”.

Hi @Rimanah, Thank you for the INC number, checking the bug I see that developers requested traces with the reproduction but the issue no longer occurred on your side at that time. If the issue still occurs, please submit a new ticket to technical support and include traces with issue reproduction, we will continue the investigation. Regards, Igor

Hi @FLOOD, Thanks for your comment, I missed the “Free” part. Regards, Igor

Hi @koke yepes, Viruses are never provided to anyone by Kaspersky. Regards, Igor

Hi @uekikou, Install Chinese version of the program and then you can press Shift+F5, Shift+F12 to switch between Chinese and English languages in the program interface. Regards, Igor

Hi @ggg, This is a known issue (4418264), please submit a ticket to technical support and we will inform you as soon as it is fixed. Regards, Igor

Hi @FLOOD, Thank you for pinging me. Hi @Patrick O'Keefe, Please check your PMs. Trial version is identical to the commercial version. Regards, Igor

Hi @leandrofm, Disabling script injection can be used as a temporary workaround but it isn’t a good solution as a few protection components depend on the script injection: To get down to the roots of the issue and research for a permanent solution, please contact technical support. Regards, Igor

Hi @Rimanah, please share the incident number from past year with me. I would like to check the bug. Regards, Igor

Hi @UKER, Its a pity to see the workaround with version 2020 did not help. We would like to continue investigation of the issue with version 2021. Additional information has been requested in frames of incident. If possible, please collect the data and developers will continue the analysis. Regards, Igor

Hi @UKER, Just checked the bug associated with your INC number and can see that developers are on this issue. Please expect an update soon. Regards, Igor

Sure, Settings → Protection → Web Anti-Virus → clear the box Check URLs under URL Advisor.

Hi @bobi Did you submit a ticket to technical support? Can you share its number with me (via pm)? Regards, Igor

Yes, Network Monitor would show the network activity of the application. Taking into account other protection components, such as Application Control and System Watcher, this scenario is hardly probable. Yes, we expect it to be logged by Network Monitor.