Igor Kurzin

Hi @ralvarezmart and all, This issue will be fixed with patch “a” which is expected by the end of September. Regards, Igor

This one will be added later. Thank you.

Fixed this one by removing the URL from the article. The URL was to an article that has not yet been published. As soon as the right moment comes, the URL will return along with the needed article. Thank you.

Flood, stop making confusion, please. Kaspersky Internet Security for Mac version 21 supports the new macOS 11.0 Big Sur.

You are absolutely right, BIG SUR is now supported, let’s read together what is said in the help article: This Help applies to Kaspersky Internet Security for Mac version 21. Kaspersky Internet Security offers the following new features and improvements: The new macOS 11.0 Big Sur is now supported.I do not see any double speak here. The article clearly states, that Kaspersky Internet Security for Mac version 21 now supports the new macOS 11.0 Big Sur. We all agree with this, right?

Hi all, The Kaspersky product supports Big Sur, but the issues on Big Sur are not supported until the os is officially released. If you install a preview version of Big Sur os, Kaspersky product 2021 is expected to work on this os. Regards, Igor

Flood, we use the word “support” it two meanings here, which can be a bit confusing: the product supports Big Sur, but the issues on Big Sur are not supported until the os is officially released. The help article implies that if the user has installed a preview version of Big Sur os, Kaspersky product 2021 is expected to work on this os, as this os is supported by the product. Technical support is not provided until the Big Sur os is released. The Big Sur in the drop-down list at my.kaspersky.com will be added later.

Okay, let me explain it differently: 2021 version supports Big Sur. At the same time, Kaspersky technical support does not support issues with products installed on beta versions of the operating systems due to the reasons I described above. Big Sur has not been released yet. We do not expect beta testers of Big Sur to submit tickets to Kaspersky technical support.

There is no contradiction. Version 2021 supports Big Sur that will be released officially. Beta versions of operating systems can be unstable, there can be enabled some logging/debugging/experimental options, which can cause unpredictable issues. Does it make sense?

Yes, 2021 supports Big Sur. But this OS is still in beta stage and we do not provide support for products installed on beta OS.

Hi @SAJFLADD, Try this: Backup KPM. Uninstall KPM Delete the following folders: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\ C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager\ C:\Users\<username>\AppData\Local\Kaspersky Lab\Kaspersky Password Manager * *(put your username instead of <username>) Install KPM anew. Regards, Igor

It looks like Big Sur is still in beta stage, no?

Hi @Patrick O'Keefe, please pm me the incident number, we will check. Regards, Igor

Hi Flood, Thank you for reporting this 404 error, we will check and fix it, I will keep you informed. Regards, Igor

Hey TaKeN, Thanks for the logs, we are on it. Regards, Igor

Hi all, We need additional information to resolve this issue: System Watcher log - here is the instruction how to get it. Traces - how to get. (Disable Automatic updates before enabling traces).Please submit a ticket to technical support via my.kaspersky.com and send me the incident number via PM. Regards, Igor

Hi @Master_R, Speaking of Kaspersky Secure Connection, there is no limitation to use only Google Chrome. Do you have any issues using other browsers? As for emails, please check this out: Notes on using Kaspersky VPN Secure Connection with mail clients Regards, Igor

hi @scott14 This option will return in one of the coming versions of 2021. Regards, Igor

@kayuun you are welcome. As for KMS, it is a Windows activator tool. It might have been installed along with the operating system.

Malwarebytes is indeed incompatible. If unintallation of MalwareBytes does not help, consider reinstallation of the product, or, even better, install version 2021.

Hi Arittro, What happens if you click "Resolve" button? Go to c:\users\nilup\appdata\local\Temp\ is the file nsmetmnpkg.exe still here? Regards, Igor

https://my.kaspersky.com https://support.kaspersky.ru/14667 Так же сперва попробуйте здесь: https://noransom.kaspersky.com/ru/

Hi @kayuun, Please send a ticket to technical support via my.kaspersky.com, we will work on this situation from there. To restart the PC you may press the power button for 10 seconds. Regards, Igor

Добрый день, Отправьте запрос в техническую поддержку через my.kaspersky.com и приложите несколько зашифрованных файлов. С уважением, Игорь

Hi @paukaye, Yes, the use of any app counts towards the screen time limit. Regards, Igor