Igor Kurzin

Hi @J2K90, Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing. Regards, Igor

Hi @Jachub123, Please send the email and a GSI report to Kaspersky technical support via https://my.kaspersky.com and send me the incident number via pm. Regards, Igor

Hi @farcki, Please submit a ticket to technical support via my.kaspersky.com to further investigate this issue. Regards, Igor

Update: a fix of this issue is expected in patch “m”. Patch “m” is scheduled to roll out from 18th of September till October 6th.

Hi @ApLab, Could you provide additional information so that we could further investigate this issue? We will need traces, here is how to enable: https://support.kaspersky.com/us/15538#block1 enable traces restart PC wait till the popup appears disable tracePlus we will need the contents of C:\ProgramData\Kaspersky Lab\AVP20.1\Data\ipm\custom Submit a ticket to technical support via my.kaspersky.com and include the collected data. Please mention in the ticket, that you were asked to provide this information and include the link to this community thread. Thank you.

Hi, @Vym90, Please check this: - click Windows Start -> click the cogwheel to get to Settings - click System (Display, sound, notifications, power) - on the left pane click Notifications&actions - check that "Get notifications from apps and other senders" is On - scroll down to Kaspersky product, make sure it is "On: Banners, Sounds". Regards, Igor

Добрый день, Спасибо за ваше пожелание, добавил. С уважением, Игорь

Hey @JPEKaspersky , in this situation size does not matter

Hi @CronoK, VirusLab analysts informed this was a false detection and it will be fixed. Regards, Igor

Hi @Hocnv, Please collect special trace logs and send them to technical support for analysis via my.kaspersky.com. Here is how to enable and collect the trace logs: https://support.kaspersky.com/13191 enable traces in the evening restart PC wait till the kid uses the PC over the limit the next day stop traces send the traces to Kaspersky technical support via https://my.kaspersky.comRegards, Igor

Hi @ralvarezmart and all, This issue will be fixed with patch “a” which is expected by the end of September. Regards, Igor

This one will be added later. Thank you.

Fixed this one by removing the URL from the article. The URL was to an article that has not yet been published. As soon as the right moment comes, the URL will return along with the needed article. Thank you.

Flood, stop making confusion, please. Kaspersky Internet Security for Mac version 21 supports the new macOS 11.0 Big Sur.

You are absolutely right, BIG SUR is now supported, let’s read together what is said in the help article: This Help applies to Kaspersky Internet Security for Mac version 21. Kaspersky Internet Security offers the following new features and improvements: The new macOS 11.0 Big Sur is now supported.I do not see any double speak here. The article clearly states, that Kaspersky Internet Security for Mac version 21 now supports the new macOS 11.0 Big Sur. We all agree with this, right?

Hi all, The Kaspersky product supports Big Sur, but the issues on Big Sur are not supported until the os is officially released. If you install a preview version of Big Sur os, Kaspersky product 2021 is expected to work on this os. Regards, Igor

Flood, we use the word “support” it two meanings here, which can be a bit confusing: the product supports Big Sur, but the issues on Big Sur are not supported until the os is officially released. The help article implies that if the user has installed a preview version of Big Sur os, Kaspersky product 2021 is expected to work on this os, as this os is supported by the product. Technical support is not provided until the Big Sur os is released. The Big Sur in the drop-down list at my.kaspersky.com will be added later.

Okay, let me explain it differently: 2021 version supports Big Sur. At the same time, Kaspersky technical support does not support issues with products installed on beta versions of the operating systems due to the reasons I described above. Big Sur has not been released yet. We do not expect beta testers of Big Sur to submit tickets to Kaspersky technical support.

There is no contradiction. Version 2021 supports Big Sur that will be released officially. Beta versions of operating systems can be unstable, there can be enabled some logging/debugging/experimental options, which can cause unpredictable issues. Does it make sense?

Yes, 2021 supports Big Sur. But this OS is still in beta stage and we do not provide support for products installed on beta OS.

Hi @SAJFLADD, Try this: Backup KPM. Uninstall KPM Delete the following folders: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\ C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager\ C:\Users\<username>\AppData\Local\Kaspersky Lab\Kaspersky Password Manager * *(put your username instead of <username>) Install KPM anew. Regards, Igor

It looks like Big Sur is still in beta stage, no?

Hi @Patrick O'Keefe, please pm me the incident number, we will check. Regards, Igor

Hi Flood, Thank you for reporting this 404 error, we will check and fix it, I will keep you informed. Regards, Igor

Hey TaKeN, Thanks for the logs, we are on it. Regards, Igor