Igor Kurzin

Подскажите, пожалуйста, номер запроса в поддержку.

Hi all, the certificate is indeed expired, Microsoft should fix this issue promptly.

Buen día, este es un problema por parte de Microsoft, no renovaron el certificado. Puede hacer clic en Continuar. Esperamos que Microsoft solucione este problema a la brevedad.

@Dingo, no need to reinstall, just enable traces, restart PC to reproduce the issue, disable traces and share the logs with support. You can send me a PM with the link to download traces.

Hi all, we are investigating, try to add AISuite3.exe, atkexComSvc.exe, Open Hardware Monitor.exe (or OpenHardwareMonitor.exe) to Trusted Applications, will it help? (via Settings -> Security settings -> Exclusions and actions on object detection -> Specify trusted applications -> Add -> check all the exclusion options -> click OK, then OK and Save. Repeat for every file. ). @Dingo, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c and letting me know the incident number? We will request traces. @nexon, did you restart PC? It might work right after the installation, but stops working after restart.

@Authenticator, добрый день, заведите, пожалуйста, запрос в поддержку по ссылке https://support.kaspersky.ru/b2c/ru (раздел Email - Связаться с поддержкой) и сообщите номер инцидента (можно сообщением в личку), запросим дополнительную информацию для анализа.

hi all, Part of the product functionality is executed in separate processes that are launched by the product service process. For example, the database update process is always launched in a separate process. At 21.17 another part of the product was transferred to a separate process. The reasons for moving it into a separate process are purely technological. For example, security, meeting OS requirements for working with a certain system API, etc. Product works correctly, there is nothing to worry about.

Hi @Erush, Can you please submit a ticket to technical support via https://support.kaspersky.com/b2c and let me know the incident number? We will request additional information for further analysis. Thank you in advance!

Привет, проблема известна, занимаемся решением.

Dear all, the issue has been fixed, please check.

Hi IWAN, Looks like a false detection. Is there anything in Quarantine? Open Kaspersky -> Security -> Quarantine.

Hi @pathompson00, thanks for the feedback, glad it helped!

@pathompson00, sent you a personal message with further instructions. Thank you.

Hi @pathompson00, please do the following and let us know of the results: 1. Download kpm_register_plugins_24_0.zip via the link: https://box.kaspersky.com/f/e343898274684110b877/?dl=1 2. Unpack the archive to any folder 3. Right click the file kpm_register_plugins_24_0_v2.bat and select 'Run as administrator'. 4. Restart PC Will the issue persist?

Hi @harlan4096, you did not have to reinstall, did you?

The issue has been fixed. Please check and let us know how it goes. @dreminh1, @Vino222, @danny-kg, @Jackers1337

Hi @NEETCHAN, please check now, does the issue persist?

Buenos dias, @BARA Hay un problema con el certificado en este sitio web. El certificado ha caducado:

Проблема известна, будет исправлена автоматически в ближайшее время.

Not fixed yet. It will be fixed automatically in the nearest time.

Добрый день, @Uzver, Попробуйте отключить "безопасное VPN-соединение для избранных приложений" (если включено), поможет ли это решить проблему? Подробнее: https://support.kaspersky.com/KSDE/Win5.16/ru-RU/232827.htm

Hi all, this is a known issue, we are investigating. As soon as there is news, I will post an update.

@Bober iz ts, подтверждаем проблему (7277790), разработчики занимаются анализом. Как только будут новости - сообщим. Временное решение корректно описано @andrew75

Добрый день @Konstantin_, Для анализа ситуации потребуются дополнительные данные. Создайте, пожалуйста, запрос в техническую поддержку по ссылке https://support.kaspersky.ru/b2c/ru При выборе продукта укажите Kaspersky Standard. Сообщите, пожалуйста, созданный номер инцидента.

Hallo, Aufgrund der vereinbarten Limits für alle Kunden dieses Produkts können wir Ihnen leider kein erforderliches Kontingent für OpenTIP zur Verfügung stellen.