Igor Kurzin

Hi Cake, Kaspersky does not sell your data. Please check this out: https://www.kaspersky.com/products-and-services-privacy-policy

Hi Flood, Thank you for bringing this up. Chat support is in fact 24/7. I contacted the corresponding team and they claim to have fixed the information on the site. Can you please check? Thanks and have a great day.

Добрый день, была ли запущена в этот момент задача полной проверки? Как часто происходит эта ситуация? Сможете собрать трассировки c воспроизведением (инструкцию для нужной версии продукта можно найти здесь: https://support.kaspersky.ru/common/diagnostics/12797#block1) и создать запрос в поддержку через My.kaspersky.com ?

Добрый день, создайте, пожалуйста, запрос в поддержку через my.kaspersky.com

Also consider participation in white list program, participation is free: https://www.kaspersky.com/partners/whitelist-program

Please check this out: https://support.kaspersky.com/viruses/answers/1870

CR: https://support.kaspersky.com/kscloud21#downloads If I uncheck “File names extentions” in View menu, KSC immediately pops up a warning and suggests to fix. Try to uncheck “File names extentions”, will you get a pop up from KSC? Click Fix button, will it change anything?

Got no repro on 10.0.18363 as well. Do you feel like upgrading to 2021 (since it has been released)? ---- RS6 = 19H1 = Version 1903 = build 18362

Ok, I see, thank you for pointing this out. I did not find a similar bug in our bug tracking system. Checking on 10.0.18363.

My set up is KSC 2020 + Win10RS6. What’s yours?

Hey Flood, I just checked on KSC 2020 + Win10RS6 - no reproduction. What’s your set up? Thanks

Buenos días, por favor envíe un ticket al soporte técnico a través de my.kaspersky.com. Incluya un par de archivos cifrados y, si es posible, incluya el trojan-encryptor también (ponga todos los archivos en un archivo con contraseña).

Hi @Thoughts, can you record product traces with this situation: “Thunderbird browser showing the unblocked page from the AMTSO URL.”, submit a ticket to technical support via my.kaspersky.com and send me the Incident number via private message? How to collect traces: https://support.kaspersky.com/15043 enable traces restart Kaspersky product (exit and start again) reproduce the issue once (open AMTSO URL in Thunderbird browser) stop traces

hi @Debbie W, thank you for the update, since you mentioned you submitted a ticket to technical support, can you kindly pm me the INC number?

Hi, does it help to disable ssl scan via Settings -> Additional -> Network -> select "Do not scan encrypted connections"? Restart browser, check and let us know. Thank you.

Hi @Jazzy, Regarding the black screen after first login. It looks like a known issue, fix is expected. Try this workaround: 1. Press ALT+CTL+DEL combination. 2. Open Task Manager - File - Run new task. 3. Type Explorer.exe and click OK. Regards, Igor

Hi @88_TOP, Kaspersky Protection addon supports work of some functions of Kaspersky products in browsers. Without Kaspersky Protection these functions continue to work, but the productivity of the program is reduced. . E.g. Kaspersky Protection is needed to: protect entering data on the site pages, the addon provides connection between the Kaspersky program and the browser to transmit data from physical and virtual keyboards. tracks the redirect chains to detect phishing sites. Kaspersky Protection addon gives additional possibilities to detect phishing sites support Anti-Banner work allows Anti-Banner to block pop-up ads Regards, Igor

Hi Wassim, Please send a ticket to technical support via my.kaspersky.com and include traces with reproduction: - enable traces (see the instruction here: https://support.kaspersky.com/fr/15046) - restart Kaspersky Total Security (Exit and start it again) - open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". - wait will the search completes. - start update of Adobe Reader (if possible) - stop traces Regards, Igor

Hi Jazzy, Sorry to hear about this issue. Please contact technical support via my.kaspersky.com to further investigate this occurrence. Regards, Igor

@3m1l10 Hi, thank you for trying, but that’s not exactly what we are looking to get. Please do this: Open Kaspersky product → More tools → Reports On the right click on Detailed Reports In the drop down menu select Scan Scroll down and select the Full Scan, so that on the right it shows: Objetos na nuvem ignorados 2 Below this click Detalhes and make a screenshot.

Hi, can you click the “Detalhes” on the right side and then make a screenshot of the window that opens up?

Hi all, we expect global launch of 2021 in July.

Hi, roll out of patch “k” is expected by 23.07. Regards, Igor

@andrew75 Спасибо, сообщите, пожалуйста, чем закончится разбирательство в инциденте.

Hey @Asimwolverine, if you now close Edge completely and then open it again without touching Kaspersky, the issue can return. It is better to use the cache clearing via shift+F5 or clean the cache completely in Edge. Rgrds, Igor