Igor Kurzin

Hi @Puzzled, thanks for the ticket number. We definitely will need the traces with reproduction of the issue. Can you try to get the error on traces and then attach to the incident? Thank you for your cooperation and patience.

You are most welcome, RoySA, thank you for letting us know. Have a good day, Igor

It looks like what you describe has already been implemented: Kaspersky Security Network If you would like to block an app on your PC, you can use Application Control.

Hi @mehdifirefox Users can quickly report malicious sites and files here: https://opentip.kaspersky.com/ Regards, Igor

Hi @Michael912873, As Anton mentioned above, please submit a ticket to technical support to further investigate this issue. Send me the incident number via pm as soon as it is created. Regards, Igor

Hi @Puzzled , Please collect traces via this scenario: enable traces restart PC try to update databases to reproduce the error disable tracesCollect a GSI report. Submit a ticket to technical support, include the collected data, and let me know the incident number in support. Regards, Igor

Hi @RoySA , Yes, it helps greatly. It looks like clearing the browser cache should fix this issue for you. How to clear cache in Firefox. How to clear cache in Chrome. Please let us know how it goes. Regards, Igor

Hi @52daffodill, Once enabled (as per Friend response) the rootkit scan runs automatically once a day and after a PC restart. Also it runs as a part of Full Scan/Quick Scan, so if you have executed a Full Scan, there is no need to run rootkit scan additionally. Regards, Igor

Hi Flood, Thank you for the update. RoySA did not provide details on the issue, it can be different. Can you provide a scenario when resetting KSK profile is required? Besides troubleshooting an issue. Regards, Igor

Hi @celsurf, Yes, Network Monitor shows activity of all apps. UDP is monitored as well. Please also take into account that protection is complex, and APTs would also be controlled by Application Control, System Watcher, File Anti-Virus, Web Anti-Virus and Firewall. Regards, Igor

Flood, how did you find out, I do not see a response from RoySA?:) Incognito mode too? Has script injection been disabled on your PC? If so, please enable back and check. Also enable Kaspersky Protection and check.

Hi @RoySA, We have been investigating this issue (#4301669), but never were able to reproduce in our environment. Please try to clear the browser history and cache, will it help? Try to open browser in incognito mode, will the issue still occur? Regards, Igor

Hi farcki, The system can do it to save battery. Please try to add KISA to exclusions in battery optimization settings (or in application settings, cannot say exactly, I do not have Android at hands). Also allow work in background and autostart for KISA. Regards, Igor

Hi @Elly117, If the issue occurs with the latest version of the Kaspersky product, please submit a ticket to technical support via https://my.kaspersky.com, we will request additional logs for further analysis. Regards, Igor

Hi @Cur, Please pm me the incident number. Regards, Igor

Hi @J2K90, Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing. Regards, Igor

Hi @Jachub123, Please send the email and a GSI report to Kaspersky technical support via https://my.kaspersky.com and send me the incident number via pm. Regards, Igor

Hi @farcki, Please submit a ticket to technical support via my.kaspersky.com to further investigate this issue. Regards, Igor

Update: a fix of this issue is expected in patch “m”. Patch “m” is scheduled to roll out from 18th of September till October 6th.

Hi @ApLab, Could you provide additional information so that we could further investigate this issue? We will need traces, here is how to enable: https://support.kaspersky.com/us/15538#block1 enable traces restart PC wait till the popup appears disable tracePlus we will need the contents of C:\ProgramData\Kaspersky Lab\AVP20.1\Data\ipm\custom Submit a ticket to technical support via my.kaspersky.com and include the collected data. Please mention in the ticket, that you were asked to provide this information and include the link to this community thread. Thank you.

Hi, @Vym90, Please check this: - click Windows Start -> click the cogwheel to get to Settings - click System (Display, sound, notifications, power) - on the left pane click Notifications&actions - check that "Get notifications from apps and other senders" is On - scroll down to Kaspersky product, make sure it is "On: Banners, Sounds". Regards, Igor

Добрый день, Спасибо за ваше пожелание, добавил. С уважением, Игорь

Hey @JPEKaspersky , in this situation size does not matter

Hi @CronoK, VirusLab analysts informed this was a false detection and it will be fixed. Regards, Igor

Hi @Hocnv, Please collect special trace logs and send them to technical support for analysis via my.kaspersky.com. Here is how to enable and collect the trace logs: https://support.kaspersky.com/13191 enable traces in the evening restart PC wait till the kid uses the PC over the limit the next day stop traces send the traces to Kaspersky technical support via https://my.kaspersky.comRegards, Igor