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topshelf

my KTS won't Load

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this morning when I started my lapptop as always, I tried Troubleshoot but the options only went as high as Windows XP, from 95 on up, and I did try XP -Nothing. Is it OK to just Remove Program (KTS) and Reload

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Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

Please tell us what Windows operating system. 

Even better:  Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. 

Please see the small print that is located at the bottom of this message. 

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Run Windows 7 Service Pack I .... I can't tell which version of KTS 19 (though I've had it a good 6 months)  It hasn't Opened. I have via the cursor over tray icon because there is a Red X over it. I looked on right click view of Properties and it had

 
KASPERSKY TOTAL SECURITY
 
Target location Kaspersky Internet Security 19.0.0

 

Edited by topshelf
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I also had WindowsDefender OFF though I believe that's how it was. I put it on for some protection and its asking me to "Scan your computer" but I;d rather wait fot my Kaspersky to get back on. I believe I should keep Windows Defender OFF, once I get back to KTS19. If that's wrong, please advise

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Even better:  Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. 

Please see the small print that is located at the bottom of this message. 

Share this post


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