Jump to content

JenniferH

Members
  • Content Count

    3
  • Joined

  • Last visited

About JenniferH

  • Rank
    Candidate

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Was there any resolution to this issue? I have been in contact with technical support for about a month now over a similar issue, and it has still now been resolved. I'm not sure if that is normal or not for a response time. Thanks!
  2. Hi, I have been communicating with Kaspersky support since February 27 about an issue. They said the issue would be referred to tier 2 support on March 5 after a couple of suggestions did not fix the issue, but I have not heard a response yet. Is this a normal response time? My Kaspersky Anti-virus is unable to resolve a Trojan.Win32.Generic. When I click on resolve, nothing happens, and the warning that the virus was detected still shows. The file name of the program where the virus is found appears to be the installer from a program I trust (Covenant Eyes), but the warning won't go away. I tried uninstalling the program, but that did not resolve the issue. I sent a traces log on March 5. I haven't been using my computer for several weeks now, so I was hoping to resolve the issue as soon as possible. Thanks!
×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.