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  1. Hello, yesterday I was trying to use the local goverment web services wich need to identify myself using a certificate. When I used the service a password popup apear and asked my Password as usual. The know password was incorrect, them I realiced that the icon in the task bask was the green "K" icon of Kav. there was no way to unlock the windows certificate depot with my password with KAV runing. after disabling Kav the process run as usually. Data: Windows 11 latest update tested on Edge and firefox 127.0 Kav free 21.17.5.539 I don't know anything anout this way of work with the app so any help about how to use the certificates inside the browser with kav will be welcome. Ty in advance
  2. Всем привет, после последнего автоматического обновления KFA до 21.17.7.539 при использовании хранилищ https://i.ibb.co/Ns8FSpm/02.jpg браузер перестал распознавать сертификат Каперского https://i.ibb.co/LZJD9V4/06.jpg ... (сертификат переустанавливал, хранилище менял, делал сброс настроек KFA - не помогло) в Microsoft Edge такой проблемы нету в Firefox 115.11.0esr все сайты открываются кроме Мегамаркета и именно в Firefox... с ВЫКЛ антивирусом и Мегамаркет открывается... установил "Хранилище сертификатов Windows (рекомендуется)" и пока добавил Мегамаркет в "доверительные адреса" Есть какие-то идеи?
  3. Hi all, For the last few months I've been unable to access Pinterest via Firefox (or Edge) as it shows a blank white screen and refuses to connect, and upon looking at Inspect Element in both browsers I see the attached error message pop up 99+ times. I don't know anything about computers or coding etc, but it sounds like this CSP is what's blocking my access to Pinterest? So far I haven't encountered this issue on any other sites, and although I have the Kaspersky Protection add-on/extension in both Firefox and Edge, disabling it then reloading Pinterest doesn't resolve my issue. I don't know what to turn off in my KIS application itself to resolve this, either. I don't think I can amend this CSP myself if it's an integral part of Kaspersky, right? I used to be able to access Pinterest fine with Kaspersky, but I haven't been able to for months now. Is it possible I need to downgrade or go back to an older installation of Kaspersky? For reference, I'm on Windows 11 (version 23H2), and my Kaspersky application is Kaspersky Internet Security (version 21.3.10.391 (I)). Thanks, Liz
  4. I have observed this happening with Gmail with Firefox. (Don't know about other sites yet). I see the browser getting stuck at this portion with this site being called. Gmail does not open at all. How can I stop kaspersky labs being called every time I open Gmail or some other trusted website?
  5. Hello, I am trying to connect to the ERD Architect Data Modeler website (it is "erdarchitect.com" and is an https site but for obvious reasons I am not putting the full URL here in this note) and Kaspersky keeps indicating that there is a dangerous object trying to download. This object is the Heur:Trojan.script.generic trojan. This occurs in both Firefox and Brave browsers which would be expected. I understand that it is possible the site is in fact infected but I would like to confirm. I recall reading on the Kaspersky site about providing the same information as above in another area of the site so it can be reviewed. Unfortunately, I cannot recall where this is to submit this. I have also included screenshots as well. Can someone direct me to this area so I can see if it is in fact an issue or a false positive? Thank you
  6. I'm creating this topic since I haven't found any information about it. For some time I'm having problems to login in my Crunchyroll account using my Windows 11 machine with Kaspersky Antivirus installed. I've noticed that every time I access the login page, my browser goes unresponsive until I finished it using the task manager. Investigating further, I saw that when I access the page https:// sso.crunchyroll . com/login kaspersky blocks a javascript lib called dg.js, then the page tries to send it again (and blocked again). This behavior generates a loop which make browsers (both chromium based and firefox) to memory overflow to the point where's necessary to finish it by using windows task manager The only workaround I've found is to exit Kaspersky and access the login page (which possibilities the download of the lib) then activate again after login. So it is a case of false positive or there's something wrong about this specific lib? I think this case should be investigate, since causing browsers to memory overflow is problematic and this page is accessed by many users. To reproduce the problem, you only need to access Crunchyroll's login page (it isn't necessary to have an account) and the blocking behavior can be observed by opening the browser's inspector.
  7. Good day, dear Kaspersky team! My site users began to complain that they were getting a pop-up window that the site was dangerous and contained “phishing.” We carried out an analysis and cleaned the site of old data, although it did not violate anything, but just in case. I think this is an accident since we have a large audience and we have been working for more than 3 years without problems and no data has been leaked anywhere. I ask you to help me understand this case. My Site: https : //mw-essence.com/en P.S I also add an error in the quality of the photo attached, but there is nothing described there as to what the problem is so that we can solve it, people say that sometimes sites accidentally end up in the database.
  8. No puedo entrar a un sitio web ni a las pestañas que vienen después. El antivirus Kaspersky Standard no me deja. Primero, cuando quiero entrar, aparece una pantalla donde me avisa que “Se ha evitado que visite un sitio web que no es de confianza”. Cuando pulso el botón “deseo continuar” me sale un pop-up que me dice que “No se ha podido establecer una conexión segura con un sitio web”. Y me pregunta “¿Desea continuar de todos modos”? Y cuando pulso el botón “Confirmar” me envía a una página web que da un error. Dice: “503 Service Unavailable. No server is available to handle this request”. Para tratar de solucionarlo añadí el sitio web, y todas las pestañas del sitio que pude, como un URL de confianza. Lo hice entrando por “configuración”, “navegación segura”, “configuración avanzada”, “direcciones URL de confianza”. Sin embargo, y a pesar de que reinicié el ordenador, me sigue apareciendo el mismo error. ¿Qué puedo hacer? Estoy MUY molesto con Kaspersky Standard. Por favor, agradeceré que me ayuden a solucionarlo. Muchas gracias.
  9. hi, i uninstalled mozzila. they will fix the vulnerability as soon as possible? or is better choose google chrome and edge? thanks a lot
  10. Buenas. Ayer estaba navegando tan tranquilo y en un momento me salto un aviso de que el antivirus detecto un troyano y lo bloqueo. Evento: Objeto malicioso detectado Usuario: Casa-PC\Casa Tipo de usuario: Usuario activo Nombre de aplicación: firefox.exe Ruta de la aplicación: D:\Program Files (x86)\Mozilla Firefox Componente: Antivirus Internet Descripción del resultado: Detectado(s) Tipo: troyano Nombre: HEUR:Trojan-PSW.Script.Generic Precisión: Análisis heurístico Nivel de amenaza: Alta Tipo de objeto: Archivo Nombre de objeto: gtm.js?id=GTM-W8FXL6X5 Ruta de objeto: https://www.googletagmanager.com MD5: 1F968C32451A62B0FB590047A8A35849 Motivo: Análisis experto Fecha de publicación de las bases de datos: Ayer, 19/12/2023 19:03:00 En principio pensé que era un falso positivo por la dirección (www.googletagmanager.com) pero al rato vi que el plugin de Kaspersky para Firefox se volvia amarillo y al pulsarlo mostraba lo siguiente: Decir que desde entonces he pasado 2 veces el análisis completo y no ha encontrado nada. Mi duda es si lo del plugin está relacionado con el troyano o puedo darle a Permitir sin problemas. Mi equipo: KTS 21.3.10.391 (k) Windows 7 SP1 Home Edition Firefox 115.6.0esr Saludos y muchas gracias.
  11. Please make some options like Spyhunter 5 such as url checking and deleting hidden malware such as from recent urls and edge preferences
  12. Hello, Kaspersky password manager is not working sometimes in all the browsers supported by kaspersky on mac. I have tried to disable and then enable the plugin, quit password manager and then open again, nothing seems to fix it. It happens randomly and i have to manually copy and paste the passwords.
  13. Hello, when I do a google search with "Inject script into web traffic to interact with web pages" setting enabled, after I hit the "enter" button, the Firefox UI freezes for about 10 seconds. When I disable this setting the firefox works normal. Full sysinfo of the PC can be found here. Steps to reproduce: Install FF 117.0 x64 and Kaspersky Free 21.14.5.462 on Win 10 Create new FF profile, open google.com, write anything to search box, press enter key Screen cast with problem - "Inject script into web traffic to interact with web pages" setting enabled: Screen cast without problem - "Inject script into web traffic to interact with web pages" setting disabled:
  14. I was surfing the web and accessing the Internet normally when suddenly I received a notification that there was a trojan in my computer by Kaspersky. I've tried running a quick scan and a full scan, but it doesn't seem to be doing very well. It still shows up when I use a web browser and log in to my personal account. One of the notifications below --- Event: Malicious object detected User: HUUPHUC\meoud User type: Initiator Application name: msedge.exe Application path: C:\Program Files (x86)\Microsoft\Edge\Application Component: Safe Browsing Result description: Detected Type: Trojan Name: HEUR:Exploit.Multi.Desert.gen Precision: Heuristic Analysis Threat level: High Object type: File Object path: https://sdk.iad-06.braze.com/api/v3/data MD5 of an object: F7C86BF2A8B02E5A77016F9A02CD1A1F Reason: Expert analysis Databases release date: Today, 7/23/2023 8:16:00 AM ---- You can see the image below Please help me fix this problem and give me a solution. Hanh
  15. 启动卡巴斯基和卡巴斯基vpn之后,经常出现以下问题: 1. pip install命令返回无法验证SSL证书的错误 Could not fetch URL https://pypi.org/simple/seaborn/: There was a problem confirming the ssl certificate: HTTPSConnectionPool(host='pypi.org', port=443): Max retries exceeded with url: /simple/seaborn/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1002)'))) - skipping 2. seaborn库不正常工作,返回端口错误 Error: failed to send plot to http://127.0.0.1:63342 3. jumpyer lab不正常工作,在关闭卡巴斯基vpn后正常工作 还有一些其他的异常问题,和上述类似地都是端口和证书问题,不再赘述。 对于是卡巴斯基安全软件还是卡巴斯基vpn导致的以上问题,我不是非常清楚。希望能得到解决。 联系方式: *****@*****.tld
  16. I'm using Kaspersky security cloud free. I use the URL Advisor for all website and the green shield icon appears beside every possible URL on every website. While it is a good indicator, it disrupts how some websites are displayed. Image below. This problem is persistent when the Google Chrome, Microsoft Edge, Mozilla Firefox, Opera and maybe on other browsers as well, but I have not tested them all. In addition to this, the problem is persistent when Kaspersky URL Adviser and Kaspersky Protection browser extension are both enabled. I've tried enabling only Kaspersky URL Advisor and not disabled the Kaspersky Protection browser extension and this problem does not occur. I've attached an image to illustrate what the problem looks like. RED is a big problem. Yellow is also a problem because the placement or positioning of the Kaspersky icon is poor. The problem mainly happens in Google Videos section and Google News section. Please try to fix. And yes, for the time being I've kept disabled the Kaspersky Protection browser extension. Relevant specs: Windows 10 19044 (as per DxDiag) Kaspersky version: 21.3.10.391 (j) Any popular web browser Hope Kaspersky comes up with a fix.
  17. Hello Kas Today I attempted to login to my.kaspersky account on my PC, after finding I couldn't remove an application. So I attempted the PC Clean in my Total Kaspersky Application. I was then requested a password, so I used what has been installed via my browser cookies. I have Google Chrome, Windows Edge and Firefox browsers. I found that none of the browser's will open my Kaspersky account, so I reset my password which seemed to go well, using the Kaspersky Virtual Keyboard until I tried to login again, but I cannot get access on my PC, but I can login on my phone, just no where else. Am also being asked for a 'captcha', but no captcha is being produced. Why am I being asked for a 'captcha' that's not being produced, as shown in my attached picture.
  18. Olá pessoal. Estou tendo problemas para navegar e consumir recuros da internet, minha internet é de 120 MB, porém o Kaspersky acaba limitando muito ela, fiz o teste no computador sem o anti-vírus e dava 70 MB (pelo WI-FI) e com o anti-vírus da de 3.5 MB a 8 MB. Alguem já passou ou passa por esse problema ao usar o Kaspersky ?
  19. hi, can you help me? My government has a web application called efaktur, but Kaspersky always blocks me when I want to access the site and download the certificate for the app. Can you help me how to allow this site efaktur.pajak.go.id:8443/pkp/ Because I have to disable Kaspersky first to access this site and this can make my pc infected with virus Thanks
  20. Buen día disculpen, hace 2 días que kaspersky no me deja abrir paginas en google chrome y mozilla firefox (que son los exploradores que e probado), desactivo el antivirus y puedo navegar, podrían ayudarme a resolver el problema? Tengo Kaspersky Total Security 21.3.10.391 (i) De antemano gracias.
  21. Hallo, ich habe bis jetzt immer Kaspersky Internet Security verwendet und den Sicheren Zahlungsverkehr Browser benutzt, wo ich auch Lesezeichen angelegt habe. Nun ist die Lizenz ausgelaufen und ich wechsle auf das normale Kaspersky Antivirus Abo. Nun kann ich nichtmehr auf den Firefox Sicheren Zahlungsverkehr zugreifen, wo noch meine Lesezeichen waren. Wie kann ich diese einsehen und in den normalen Firefox Browser übertragen?
  22. So, I just got Kaspersky Plus, and the problem is that whenever I enter a new website in Firefox, I have to add the URL in the exclusions, because it gives me an error in the scan, and when I try to access the website without adding the exclusions, Firefox says the connection is not secure and won't let me access the site until I add to the exclusions
  23. I have noticed recently that upon generating a password using the password generator, and then accepting the generated password (closing the KPM generation window), would cause in quite a few cases to show password strength as "Medium" in the website view stating the reason password should not contain commonly used combinations. However, the password strength in the KPM window (while generating) would show up as "strong". Not sure if this is a bug, but if the password is of medium strength, it should not have been generated at all. If it is indeed a strong, then should not show up as medium in the website view. I have attached the password generation rules screenshot to this post. Windows Version: Microsoft Windows 10 Home, Version 22H2 (OS Build 19045.2728) KPM Product Version: 10.3.0.340 / 1678708368_7358 / 1.0.523.0-0.8.3.0_1
  24. Hi, I have Kaspersky Premium version 21.9.6.465. I installed the Firefox browser and installed the Kaspersky protection and Kaspersky password manager extensions and I have a problem. The protection extension is shown in grey color, and the KPM is shown in red color and asks me to download and install the Windows app (screenshots attached). I'd be happy to get help to fix this issue.
  25. Actualmente pase de kaspersky internet security, a kaspersky standard, y he notado que cada vez que uso firefox el sistema se pone a consumir mas recursos, lo noto porque aumenta la velocidad del ventilador de la cpu, como que estuviera haciendo algo todo el tiempo, lo corrobore mirando el monitor de recursos, yo creo que es kaspersky que por alguna razon no le gusta mucho el firefox, y esta todo el tiempo buscando amenazas, o le resultan sospechosos los procesos de firefox quizas. A pasado de quedarse congelado firefox viendo youtube, y de escuchar el audio del video y lo demas todo congelado, y luego vuelve a la normalidad, por el momento estoy buscando el responsable de esos congelamientos de firefox, a veces lo ocasionaba el driver de nvidia en ciertas versiones, y justo ahora se actualizo el firefox, windows, los drivers de nvidia y pase a kaspersky standard, asi que son muchos cambios en el sistema y quizas alguno de esos cambios esta ocasionando algun problema de rendimiento. Nota aparte, kaspersky standard me informa que tengo instalada la extensión de kaspersky en chrome y firefox, pero no en edge, sin embargo si esta instalada, kaspersky no se da cuenta, la desisntale e instale la extension en edge, y kaspersky sigue sin detectarla, me dice sin activar. Ya encontrare al culpable del aumento de consumo, quizas es algo de nvidia o un bug en firefox que lo arreglaran en el proximo parche, de momento esos son los unicos inconvenientes que he tenido al pasar a la nueva version de kaspersky, me gustaria tambien que se vuelva a indicar la fecha y hora de la ultima actualizacion de las bases de kaspersky, en kis si lo hacia, ahora solo dice que estan actualizadas, por no se hace cuanto tiempo fue la ultima actualizacion. Estoy usando las ultimas versiones de todos los softwares mencionados, ya sea windows 10, kaspersky, firefox, edge chrome, driver de nvidia etc.
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