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Everything posted by Igor Kurzin
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Hi @FLOOD, thanks to your repro steps, I was able to reproduce. The guilty component is Private Browsing (at least in my tests). Hi @ROSIEBO, I got your INC number, thank you! We are on it. Please disable Private Browsing component, will it help? If yes, please keep it disabled as a temporary workaround. I will update this thread when this is fixed.
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Ciao, puoi inviare un ticket al supporto tecnico tramite my.kaspersky.com. Includi nella tua richiesta un report GSI speciale. Ecco le istruzioni su come farlo: https://support.kaspersky.com/us/common/diagnostics/3632 Fammi sapere il numero dell'incidente da supportare.
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problema con la aplicacion en el movil de mi hijo.
Igor Kurzin replied to cuca's topic in Para usuarios particulares
Hola, Si el problema persiste, envíe un ticket al equipo de soporte técnico para la investigación adicional a través de my.kaspersky.com Saludos, Igor -
Как сделать ограничение по времени и расписание? [MOVED]
Igor Kurzin replied to Migel M. Volos's topic in Kaspersky Safe Kids
К сожалению, в текущей версии продукта можно выставить только одно из условий, но заведено пожелание на реализацию данного сценария в будущей версии продукта. -
Protected website crashes computer [Closed]
Igor Kurzin replied to gettingthere's topic in Kaspersky Internet Security
@Nickat, sorry to hear about this issue. Please contact technical support via my.kaspersky.com if the workaround to disable the option Use hardware virtualization if available (Settings - Additional - Additional protection and management tools) does not help. -
Trojan.Win32.Ekstak.vho
Igor Kurzin replied to ursus2's topic in Virus and Ransomware related questions
ursus2, please do not post malware on the forum. You can contact technical support via my.kaspersky.com with description of the issue. -
Анти-Баннер не блокирует рекламу на YouTube
Igor Kurzin replied to Lisa Levina's topic in Kaspersky Internet Security
@dyadyaAndreika Попробуйте временно переименовать профиль Chrome: - Закрыть Chrome - В браузере Chrome зайти в chrome://settings/, в разделе Пользователи, если включена синхронизация, нажать кнопку Oтключить. - Затем нажать на клавиатуре Win+R, вставить в поле c:\Users\%username%\AppData\Local\Google\Chrome нажать OK. - В открывшемся окне переименовать папку User Data в User Data 1 - Открыть Chrome, будет ли блокироваться реклама youtube? - После проверки можно закрыть Chrome и переименовать папку обратно (созданную автоматически папку User Data можно удалить) -
Анти-Баннер не блокирует рекламу на YouTube
Igor Kurzin replied to Lisa Levina's topic in Kaspersky Internet Security
Спасибо за информацию. Реклама в Firefox так же не блокируется, верно? -
Анти-Баннер не блокирует рекламу на YouTube
Igor Kurzin replied to Lisa Levina's topic in Kaspersky Internet Security
Сохраняется ли проблема на данный момент после обновления баз? -
Trojan.Win32.Ekstak.vho
Igor Kurzin replied to ursus2's topic in Virus and Ransomware related questions
Hi Ursus2, you can put it into a password protected archive and send to technical support with description of the issue. Thank you. -
Hi ptoye, also please include traces in your request to support. Collect them via this scenario: - start product - enable tracing - restart PC - open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". - wait will the search completes. - start update of Foxit (if possible) - stop tracing Here is the instruction how to collect traces: https://support.kaspersky.com/14551
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Trojan.Win32.Ekstak.vho
Igor Kurzin replied to ursus2's topic in Virus and Ransomware related questions
Hi, please submit traces with description of the issue to technical support via Consumer Support Contacts How to enable traces: https://support.kaspersky.com/14551 enable traces restart PC run a scan to detect the trojan try to Resolve the detected threat (restart PC if needed) stop tracesSend the tracelogs to support in an archive (to reduce the size of the files) Also please see: Link -
Чтобы скрыть сообщение от продукта добавьте сайт www.necacom.net в исключения в Настройки - Дополнительно - Сеть - Настроить исключения - Добавить.
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Обнаружен троян Trojan.Multi.Accesstr.aum. [moved]
Igor Kurzin replied to ivanbbb's topic in Kaspersky Free
пожалуйста ☺ -
Обнаружен троян Trojan.Multi.Accesstr.aum. [moved]
Igor Kurzin replied to ivanbbb's topic in Kaspersky Free
Большого смысла сохранять еще один cmd.exe нет, cmd.exe на месте, т.е. командная строка будет работать. Файл cmd2.exe можно удалить. -
Обнаружен троян Trojan.Multi.Accesstr.aum. [moved]
Igor Kurzin replied to ivanbbb's topic in Kaspersky Free
Попробуйте инструкцию, например, https://remontka.pro/trustedinstaller/ -
Windows 10 freezes totally when use Safe Money
Igor Kurzin replied to Andy V's topic in Kaspersky Total Security
Hi Andy V, Sorry to hear about this issue. Please try to disable the option “Use hardware virtualization if available” in Settings → Additional → Additional protection and management tools (if you are using version 2020) or in Settings → Protection → Safe Money (if you are using version 2018/2019). Will it help? -
Kaspersky VPN Bağlantı Sorunu
Igor Kurzin replied to general8971's topic in Kaspersky VPN Secure Connection
Merhaba, daha fazla araştırma ve çözüm için lütfen my.kaspersky.com adresindeki teknik desteğe bir bilet gönderin. teşekkür ederim -
Bruteforce.Generic.MSSQL.b
Igor Kurzin replied to Omarinho's topic in Kaspersky Endpoint Security for Business
Hello, this is a false detection, resolution is on the way, and will be published next week. Sorry about the incoveniences caused. -
Hi, have you submitted a ticket to technical support? can you share the inc number with me? It looks like a false positive, that will be fixed next week. But we need to check the traces and traffic logs to say for sure. Thank you and sorry about the inconveniences caused.
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HTTPS doesn't work in the WSL, Win10 [Closed]
Igor Kurzin replied to Infra3600's topic in Kaspersky Internet Security
Hi, yes, the patch "f" was released. If you still experience issues, please submit a ticket to technical support and send me the INC number via private message. Thank you.