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JPEKaspersky

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  1. Ok @nexon, thank you very much for the quick and enlightening answer.👍 Greetings. Happy Holidays and a great 2024. 🙂
  2. Good day. I have Kaspersky Standard 21.15.8.493 (a) running on the desktop with W10 Home 19045. I noticed that in the task manager, as documented in the images I posted, I have avp.exe running twice, while avpui.exe only runs once. Is this normal or is there something wrong with my Kaspersky software?
  3. Thank you very much @harlan4096 and sorry for my doubts as I hadn't found any information about this patch. Kind regards 👍
  4. Good day everyone. Since switching to Kaspersky Standard 21.15.8.493 I have been completely satisfied and hope it continues to run like this. I have a doubt. Today I was searching the entire forum and also with my browser's search engine and I didn't find any information about this patch that appeared on my desktop (as shown in the attached image). What information is there about this new patch?
  5. Это очень верно, я полностью с вами согласен @Ramzes. В новом продукте много недоработок и поддержка на моем языке тоже очень сложная для решения проблемы. Иногда они даже не знают, каков последний час распространения базы данных.
  6. Спасибо @kmscom за совет. Пока что, пока есть поддержка, остаюсь на K. Internet Security 2021. Когда KIS больше не будет поддерживаться, я снова переустановлю K. Standard, а там посмотрим.
  7. Доброе утро. Извините, но я не говорю по-русски, я использую переводчик. У меня тоже постоянные проблемы с K. Standard, которых не было со старым Kaspersky Internet Security 21.3.10.391(k), и я на Windows 10. В моем случае К. Standard выдает ошибку, делается запрос на отправку отчета на сервера Кaspersky и снова перезагружается. Это происходит, когда я устраняю следы деятельности :( Чтобы использовать новый продукт, или я собираюсь использовать CCleaner, поэтому я не буду использовать этот элемент ... на самом деле, он еще даже не очищает историю Edge. Спустя 12 лет обидно тратить деньги на продукт, которому доверял, не имея страхов и паники, с геополитической проблемой, Лаборатория Касперского - серьезная компания, но должна была прийти новая линейка, чтобы начались "ошибки" и "вылеты" и "баги"
  8. Bom dia. Aproveitando o tópico aqui lançado, infelizmente e pela 5.ª vez o K. Standard deu erro e foi abaixo, voltando a ser ativado pouco tempo depois. Novamente na limpeza de vestígios o KSt tá dando erro do aplicativo. Solução radical. Voltei a instalar o bom e velho KIS 21.3.10.391(k). Ainda há felizmente lojas de varejo que vendei o Kaspersky Internet Standard , com o código para raspar. Mas porque o novo esta sempre dando erro e no antigo KIS 2021 não ? Em conclusão, longa vida para os produtos da linha antiga, e que tenha suporte por no mínimo um a dois anos, já não peço muito, ou então desapareçam com a limpeza de vestígios de atividade. A Kaspersky devia fazer como a Microsoft, indicar a data do "end of life" dos seus produtos e não nos deixar presos a uma nova linha que ainda esta muito imatura e mal construída. Eu ainda tentei ver se seria devido à limpeza do direct3d, mas não é geral à limpeza de rastos de atividade. Espero que o erro seja corrigido, eu não tive problemas em enviar o relatório de erro para os servidores da Kasp. Labs, para isso mesmo. Já sei qual vai ser a resposta, é sempre o mesmo papo. Me desculpe @DANIX de me ter intrometido, mas gastei o meu dinheiro com essa porcaria de K. Standard, para um usuário dos produtos da Kaspersky há quase 12 anos, foi uma desilusão. Espero que uma nova versão ou patch, corriga isso, se não vou continuando andando com o KIS 2021 até ao fim do seu suporte e comprar um novo anti-virus mas de outra marca. Bom final de semana.
  9. Oi, @DANIX, bom dia. Também tenho o mesmo problema mas é ao fim de duas semanas de ter instalado K. Standard e de forma diferente. Quando vou proceder à limpeza de dados privados, sempre que recebo a mensagem, "você deseja limpar esses dados", confirmo e o Kaspersky faz estranhamente uma atualização do banco de dados, crasha, dando erro e depois volta a reiniciar. Depois recebo a mesma mensagem que o @DANIX esta vendo mas não é no reinicio mas eu a recebo só quando eu vou limpar os vestígios de atividade. No meu caso voltei a instalar o KIS que segundo informações no fórum em inglês terá suporte de mais ao menos um ano, apesar do nosso suporte técnico não saber ainda uma data concreta. Já desinstalei por duas vezes o K Standard e reinstalei o KIS (ainda tenho a licença ativa por pouco menos de dois anos). Neste momento instalei novamente o K Standard, pois desconfio que acha um problema com a limpeza do histórico do Direct3D e assim se desmarcar esse item, talvez o erro não volte pois também não voltara a perguntar se desejo eliminar esses ficheiros. Se voltar a acontecer volto ao KIS e peço finalmente o reembolso do K. Standard. Se não fala inglês, use o tradutor e recorra ao fórum inglês ou espanhol, pois lá os usuários e membros dessa comunidade são muito prestáveis em o ajudar.
  10. Good Day and sorry to intrude again, but I think I should give my opinion about my unfortunate experience with Kaspersky Standard 21.13. While I used K Standard, many Chrome pages were repeatedly giving the message "DNS_PROBE_FINISHED_NXDOMAIN". Another problem is that I always play a game that is already old, after two weeks when I go to clean the traces of activity and there are traces of DirectD, the K Standard crashes, it goes down and after ten seconds it returns, appearing two K Standard icons on the taskbar. Very disappointed, I downgraded and went back to KIS 21.3.10.391 (k) which works wonderfully and luckily in a retail store I still found a license on a card, with the license code to scratch off. I re-activated the KIS for a duration of two years. It would be good if it still had support during this period, because K. Standard is a buggy anti-virus. Another example is that when I enter "My Kaspersky" KIS warns that it has been opened in a side window. In K Standard, it does not warn and the reports show the ridiculous message that it was opened on another computer or browser (I don't remember well). Maybe better and I too I am very reluctant to send traces. JP
  11. Hello @nexon Thank you very much for your clarification to my question. A great weekend for you and your family.?
  12. Good Day to all. I sincerely apologize to the interlucotors for intruding on the conversation and asking a different question: Due to various bugs and issues with K Standard, I have reverted to KIS 21.3.10.391(k) Will this one also be supported for at least a year like the KTS?
  13. Happy weekend to the whole community. Good news. After contacting Kaspersky support in the middle of last week, I received a positive response for the refund of the unfortunate purchase I made of Kaspersky Standard (which I had for a device with a duration of two years). I hope that the next patches of the new product line will fix all these bugs and crashes that are happening. Then I will evaluate the acquisition of K. Standard. For now I will stick with the KIS 21.3(k) one year license It is old but it is a Top and an Gold product, well matured. With my best regards.
  14. Good evening and excuse my English, as it is a language that I do not master completely. I felt completely let down by K Standard 21.13. Earlier this week whenever I proceeded to delete traces of activity, K Standard would continually crash, restart, strangely at the same time as it crashed it automatically performed a database update at the same time. My Security Center always indicated that I had no anti-virus active and then K. Standard would restart again. During this process, a message to send data to Kaspersky's servers always popped up. Disappointed, I managed to buy the KIS because in my country it is still in stock in the form of a physical card with an activation code to scratch off. Already quite upset that the situation was repeating itself whenever I performed this action, I completely uninstalled K Standard from my desktop and installed KIS 21.3 (k), licensed for one year. In "My Kaspersky" is registered the K Standard that I bought by Automated teller machine with duration until 2025. K. Standard still seems to me to be a product with many bugs and not very mature. Another error that sometimes happens to me is that all the applications and programs running on my desktop registered by K. Standard disappear (like in the firewall, activity control and network applications) and then they return there according to the activity of my machine. Yesterday I spoke via chat with technical support but since I no longer had KS 21.13 (which, as I said, I completely uninstalled), obviously I didn't send a series of things that they asked me to do. Support then communicated to me that: "Thanks for sharing the issue we will pass it on to our development team." I hope that the problem is resolved soon or that K. Internet Security has a long life as it is stable (for some reason the new range of products is not yet for sale in Eastern European countries.) Excuse me for my outburst, but I think first of all that programmers correct and develop new products better or they will have to lose a customer, because support only knows how to resort to the user to carry out tests with traces, and due to the fact that they are large files size, I can't send them, because I don't master the technologies that ask to send them. Thank you very much. JP
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