Igor Kurzin

Hi Flood, Without reproduction on traces, it will be hard to understand what exactly happened. You may attempt to follow the same path and try to catch the reproduction on traces by enabling the traces in the evening and expecting this green bear in the morning. By the way, regarding the green bear, I believe its a matter of taste. ;) Rgrds, Igor

Hi Flood, That looks like KSEC reconnected to my.kaspersky.com and that’s why the message pops to inform that the subscription is now active. Can you kindly collect traces with reproduction of this issue and send those over to support? enable traces before turning off (putting to sleep) the computer stop traces after the messages pops up the next day Rgds, Igor

Yes, please, let’s check if the issue is fixed now.

hi @FLOOD , thank you!

Hi @Ripper346 Please also include traces in your request to technical support: https://support.kaspersky.com/14009 enable traces restart PC reproduce the issue (status of the network is public) make a screenshot stop traces send all the data to support via cloud drive (dropbox, onedrive, etc.) Regards, Igor

hi @FLOOD, ah, that’s a pity this one persists. We will need traces to further research and resolution of this issue. @Canekalu, can you submit a ticket to technical support via my.kaspersky.com, send me the incident number via private message and we will provide the instructions how to upload the tracelogs?

hi @Canekalu, we have fixed the similar issue. Please update bases, restart your browser and check the issue, does it persist? Regards, Igor

hi @ROSIEBO , hi @FLOOD, The issue has been fixed (I tested the Lakeside scenario - no reproduction). Please check and confirm on your side as well. Thank you.

hi Canekalu, Thank you for this update. We are working on a similar issue, but the one you are experiencing can be a different one. Regretfully, I got no reproduction, we would need trace logs for further investigation and permanent resolution. If possible, please record the traces and send them over to technical support via my.kaspersky.com. Here is the instruction: https://support.kaspersky.com/14009#block1 Please send me privately the number of the incident to support. Regards, Igor

Hi @Canekalu, can you kindly check if it helps to disable Anti-Banner or Private Browsing (via Settings → Protection)? Since I got no reproduction on my end, please submit a ticket to technical support via my.kaspersky.com and include traces with reproduction: https://support.kaspersky.com/14009#block1 Please send me privately the number of the incident to support. Thank you, Igor

Hi @FLOOD, thanks to your repro steps, I was able to reproduce. The guilty component is Private Browsing (at least in my tests). Hi @ROSIEBO, I got your INC number, thank you! We are on it. Please disable Private Browsing component, will it help? If yes, please keep it disabled as a temporary workaround. I will update this thread when this is fixed.

hi, sorry to hear about this issue. Please submit a ticket to technical support via my.kaspersky.com and send me the INC number via private message. Thank you.

Ciao, puoi inviare un ticket al supporto tecnico tramite my.kaspersky.com. Includi nella tua richiesta un report GSI speciale. Ecco le istruzioni su come farlo: https://support.kaspersky.com/us/common/diagnostics/3632 Fammi sapere il numero dell'incidente da supportare.

Hola, Si el problema persiste, envíe un ticket al equipo de soporte técnico para la investigación adicional a través de my.kaspersky.com Saludos, Igor

К сожалению, в текущей версии продукта можно выставить только одно из условий, но заведено пожелание на реализацию данного сценария в будущей версии продукта.

@Nickat, sorry to hear about this issue. Please contact technical support via my.kaspersky.com if the workaround to disable the option Use hardware virtualization if available (Settings - Additional - Additional protection and management tools) does not help.

ursus2, please do not post malware on the forum. You can contact technical support via my.kaspersky.com with description of the issue.

@dyadyaAndreika Попробуйте временно переименовать профиль Chrome: - Закрыть Chrome - В браузере Chrome зайти в chrome://settings/, в разделе Пользователи, если включена синхронизация, нажать кнопку Oтключить. - Затем нажать на клавиатуре Win+R, вставить в поле c:\Users\%username%\AppData\Local\Google\Chrome нажать OK. - В открывшемся окне переименовать папку User Data в User Data 1 - Открыть Chrome, будет ли блокироваться реклама youtube? - После проверки можно закрыть Chrome и переименовать папку обратно (созданную автоматически папку User Data можно удалить)

Спасибо за информацию. Реклама в Firefox так же не блокируется, верно?

Сохраняется ли проблема на данный момент после обновления баз?

Hi Ursus2, you can put it into a password protected archive and send to technical support with description of the issue. Thank you.

Hi ptoye, also please include traces in your request to support. Collect them via this scenario: - start product - enable tracing - restart PC - open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". - wait will the search completes. - start update of Foxit (if possible) - stop tracing Here is the instruction how to collect traces: https://support.kaspersky.com/14551

Hi, please submit traces with description of the issue to technical support via Consumer Support Contacts How to enable traces: https://support.kaspersky.com/14551 enable traces restart PC run a scan to detect the trojan try to Resolve the detected threat (restart PC if needed) stop tracesSend the tracelogs to support in an archive (to reduce the size of the files) Also please see: Link

Чтобы скрыть сообщение от продукта добавьте сайт www.necacom.net в исключения в Настройки - Дополнительно - Сеть - Настроить исключения - Добавить.

пожалуйста ☺