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Everything posted by Igor Kurzin
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Buenos días, por favor envíe un ticket al soporte técnico a través de my.kaspersky.com. Incluya un par de archivos cifrados y, si es posible, incluya el trojan-encryptor también (ponga todos los archivos en un archivo con contraseña).
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Security Cloud 20 Free & Thunderbird E-mail Client
Igor Kurzin replied to Thoughts's topic in Kaspersky Security Cloud
Hi @Thoughts, can you record product traces with this situation: “Thunderbird browser showing the unblocked page from the AMTSO URL.”, submit a ticket to technical support via my.kaspersky.com and send me the Incident number via private message? How to collect traces: https://support.kaspersky.com/15043 enable traces restart Kaspersky product (exit and start again) reproduce the issue once (open AMTSO URL in Thunderbird browser) stop traces -
Google maps unable to load the maps or the page
Igor Kurzin replied to Leaf's topic in Kaspersky Internet Security
hi @Debbie W, thank you for the update, since you mentioned you submitted a ticket to technical support, can you kindly pm me the INC number? -
Google maps unable to load the maps or the page
Igor Kurzin replied to Leaf's topic in Kaspersky Internet Security
Hi, does it help to disable ssl scan via Settings -> Additional -> Network -> select "Do not scan encrypted connections"? Restart browser, check and let us know. Thank you. -
Hi @Jazzy, Regarding the black screen after first login. It looks like a known issue, fix is expected. Try this workaround: 1. Press ALT+CTL+DEL combination. 2. Open Task Manager - File - Run new task. 3. Type Explorer.exe and click OK. Regards, Igor
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Hi @88_TOP, Kaspersky Protection addon supports work of some functions of Kaspersky products in browsers. Without Kaspersky Protection these functions continue to work, but the productivity of the program is reduced. . E.g. Kaspersky Protection is needed to: protect entering data on the site pages, the addon provides connection between the Kaspersky program and the browser to transmit data from physical and virtual keyboards. tracks the redirect chains to detect phishing sites. Kaspersky Protection addon gives additional possibilities to detect phishing sites support Anti-Banner work allows Anti-Banner to block pop-up ads Regards, Igor
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Hi Wassim, Please send a ticket to technical support via my.kaspersky.com and include traces with reproduction: - enable traces (see the instruction here: https://support.kaspersky.com/fr/15046) - restart Kaspersky Total Security (Exit and start it again) - open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". - wait will the search completes. - start update of Adobe Reader (if possible) - stop traces Regards, Igor
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Hi Jazzy, Sorry to hear about this issue. Please contact technical support via my.kaspersky.com to further investigate this occurrence. Regards, Igor
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2 ignored cloud objects on Kaspersky Security Cloud Free
Igor Kurzin replied to 3m1l10's topic in Kaspersky Security Cloud
@3m1l10 Hi, thank you for trying, but that’s not exactly what we are looking to get. Please do this: Open Kaspersky product → More tools → Reports On the right click on Detailed Reports In the drop down menu select Scan Scroll down and select the Full Scan, so that on the right it shows: Objetos na nuvem ignorados 2 Below this click Detalhes and make a screenshot. -
2 ignored cloud objects on Kaspersky Security Cloud Free
Igor Kurzin replied to 3m1l10's topic in Kaspersky Security Cloud
Hi, can you click the “Detalhes” on the right side and then make a screenshot of the window that opens up? -
2021 version, When? What's new? [merged]
Igor Kurzin replied to Eli Menda's topic in Kaspersky Internet Security
Hi all, we expect global launch of 2021 in July. -
Unable to import password from Firefox
Igor Kurzin replied to Saravanan Muthusamy's topic in Kaspersky Password Manager
Hi, roll out of patch “k” is expected by 23.07. Regards, Igor -
Почему антивирус можно закрыть через диспетчер задач?
Igor Kurzin replied to Kasperono's topic in Kaspersky Security Cloud
@andrew75 Спасибо, сообщите, пожалуйста, чем закончится разбирательство в инциденте. -
me.kis.v2.scr.kaspersky-labs.com [Solved][Closed]
Igor Kurzin replied to rctrainer's topic in Kaspersky Internet Security
Hey @Asimwolverine, if you now close Edge completely and then open it again without touching Kaspersky, the issue can return. It is better to use the cache clearing via shift+F5 or clean the cache completely in Edge. Rgrds, Igor -
me.kis.v2.scr.kaspersky-labs.com [Solved][Closed]
Igor Kurzin replied to rctrainer's topic in Kaspersky Internet Security
If someone still have the issue, please try pressing shift+F5 at gmail.com, will it help? -
me.kis.v2.scr.kaspersky-labs.com [Solved][Closed]
Igor Kurzin replied to rctrainer's topic in Kaspersky Internet Security
Thank you, Oztrich, as soon as there is more information on this issue, we will post an update. -
me.kis.v2.scr.kaspersky-labs.com [Solved][Closed]
Igor Kurzin replied to rctrainer's topic in Kaspersky Internet Security
hi Oztrich, Thank you for the response. If you now install back the Kaspersky Protection extention, will the issue occur again? The link to add the extention: https://chrome.google.com/webstore/detail/kaspersky-protection/elhpdacimkjpccooodognopfhbdgnpbk/related