Igor Kurzin

Hi, please submit a ticket to technical support via https://my.kaspersky.com for further issue investigation. Thank you.

We got a confirmation this is a true detect. Not a false positive.

Hi Paolo, can you kindly submit a ticket to technical support team, include in your request a GSI report: https://support.kaspersky.com/common/diagnostics/3632 and traces: https://support.kaspersky.com/14009. Collect traces via this scenario: enable tracing, restart Kaspersky product (exit and start again), reproduce the issue, make a screenshot, stop tracing.

Hi AndrewL, I submitted this URL for analysis at https://virusdesk.kaspersky.com/. Let's see what our VirusLab folks come up with.

You are most welcome ! :)

Correct!

Hey FLOOD, so after restart of your PC this alert disappeared?

Hi, as FLOOD noticed, this issue is most likely due to Protected Browser protecting itself and blocking any normal system communications. You can check it this way: open Protected Browser, then go to Kaspersky main window -> More tools -> Reports -> Detailed reports. There is nothing to worry about, as long as those messages appear right after you run protected browser. You are not notified about these, as it would be a bit too much to get a bunch of these notifications each time you run Protected Browser.

Hi, please contact technical support via https://my.kaspersky.com and you will be helped.

Hi, yes, richbuff, you are right, the certificate is expired and that's why there is this warning from Kasperky product. If you trust the site, and wish to escape these notifications, please add the site https://forum.kajgana.com/ to exclusions via Kaspersky product Settings -> Additional -> Network -> Manage Exclusions -> Add. More information about the nature of certificate errors here: https://support.kaspersky.com/12489

Hi, please submit this URL for analysis at https://virusdesk.kaspersky.com If this is a false alarm, it will be fixed.

Hi LeoG, please send a couple of sample files to technical support team via https://my.kaspersky.com, we will see if these can be decrypted. Thanks

Hi, if you have already submitted a ticket to techsupport team, can you tell me the incident number? We will request some additional information for further investigation and resolution.

Hi, sorry to hear about this trouble. Please submit a ticket to technical support via https://my.kaspersky.com and include the following information in your request: GSI report (https://support.kaspersky.com/3632) Traces (https://support.kaspersky.com/14009) - enable tracing, restart KTS (Exit and start again), start send/receive in Outlook, make a screenshot of the error (if there is one). Include in your request the information on what solves the issue: Disabling scan of encrypted connections via Settings -> Additional -> Network -> do not scan encrypted connections? Disabling Firewall? Pausing protection? Exiting KTS? The issue will be investigated by support team and a resolution will be provided.

Hi, yes, the tray icon is changed, that's the main idea.

Hi, the gradual rollout implies that only a certain randomly selected % will receive the update, regardless of the selected update server and geo location. So one of these two identical computers already won in this lottery and the other one will also win a little later this week :)

Hi, the patch is rolled out gradually, please wait till the patch is published on all servers (this should happen by the end of this week).

Hey, when this window above is open - press on the keyboard IDDQD and the icon should make the switch.

Hey, the patch is rolling out gradually to the public servers, it will be completely rolled out approximately by the end of this week. So no worries, just wait a couple more days and it will be downloaded and installed automatically (you will be prompted for a restart).

Hey, welcome to the forum! Kaspersky Protected Browser is a separate instance of the browser, that is run isolated from the standard (non protected) browser. To resolve the issue you need to install Dashlane extension in Protected Browser. Let us know how it works out.

hi, sorry to hear about the disconnect issue. Please submit a ticket to technical support team via my.kaspersky.com for further issue investigation and resolution.

Hey Berny, there are shouldn't be any issues to send a pre-sales inquiry without a valid license. :wink:

Hi, try the following variants: Variant 1: Check the status of the service Superfetch (Menu Start -> Services). If it is not in status "running", go to the folder c:\windows\prefetch and delete all the contents. Then enable the service Superfetch (right click -> Start). And run the CCleaner, Driver Easy applications. Variant 2: Run these applications via menu Start. Restart PC, check the issue. If none of the above helps, please submit a ticket to technical support for further investigation and resolution.

Hi, when sending the report to Kaspersky Support team, please also include the GSI report: https://support.kaspersky.com/3632 And traces, recorded during detection and removal attempt of the trojan: https://support.kaspersky.com/common/diagnostics/12797#block1

Hi Giovanny, Unfortunately, Virtual Keyboard does not support touchscreen. There should be a notification when trying to press any button on the virtual keyboard: secure input is not available on devices with touch screen, it is recommended to use a mouse.