Igor Kurzin

Hi @nexon, it is not okay to use a not officially released product, unless it was recommended so by the technical support team in frames of incident resolution, where a not released product could be suggested as a troubleshooting step for a certain technical issue. The links obtained from technical support should not be shared with others; as issues, such as, for example, license incompatibility, can take place.

hi @AlejandroLC, please share the incident number with us. Does it help to disable Anti-Banner? hi @Pituso, antispam or Anti-Banner? Please clarify

Hi @Kik, hi @Actor90, Does it help to disable Anti-Banner?

Hi @tistou77, Try these parameters: "C:\....\kaspersky.exe" /s /pAGREETOEULA=1 /pAGREETOPRIVACYPOLICY=1 /pSKIPPRODUCTCHECK=1 /pALLOWREBOOT=1 Will it work?

Please add www.edgeservices.bing.com to Trusted addresses via Settings -> Security Settings -> Network Settings -> Trusted Addresses -> Add. Save the changes, restart browser and check.

Для решения проблемы, пожалуйста, выполните следующие действия: 1. Перейдите в настройки программы, выберите раздел Общие и уберите галочку с пункта Самозащита. 2. Выгрузите продукт. 3. Откройте путь C:\ProgramData\Kaspersky Lab\AVP21.3\Report и удалите все содержимое данной папки. 4. Запустите продукт. 5. Включите Самозащиту.

Hi @Tormas, Do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c/ ? No detailed description is needed, just create the Incident with link to this thread on the forum and send me its number. We will request some additional information for further analysis.

The URL was confirmed to be a false positive, it has been removed from the database of malicious websites.

David, Sí, si utiliza la función de túnel dividido de Kaspersky VPN para ese otro navegador. No puede configurar páginas separadas para que no utilicen el canal VPN, pero puede configurar otro navegador para que lo haga. https://support.kaspersky.com/KSDE/Win5.7/es-ES/232827.htm La solución para esta situación es agregar otro navegador al túnel dividido con "No usa una VPN" opción habilitada y abrir Amazon Prime, Netflix y Primevideo a través de este navegador.

Hi @7777777, hang on, please, we are checking with malware analysts.

Hola @David Peña, Actualmente, Kaspersky VPN solo es compatible con Amazon Prime en Estados Unidos. Más información aquí: https://support.kaspersky.com/KSDE/common/es-ES/230996.htm En cuanto a la opción 'Ignorar', funciona de manera un poco diferente. La aplicación no activa la VPN cuando visita el sitio web especificado. https://support.kaspersky.com/KSDE/Win5.9/es-ES/128180.htm Pero si ya tiene VPN activada, todo el tráfico del navegador va a través de una conexión cifrada VPN. No puede excluir algún sitio web en particular del canal VPN.

Hola @R.Valdez, ¿Cuál es el mensaje de error, por favor díganos o publique una captura de pantalla?

Hi @Skyake, Please let us know which exact Edge Dev version do you have installed? Did the issue occur in previous Edge Dev version? What is the error (if there is any)? Posting a video of the issue as per suggestion from Flood above - would be perfect.

Your chat was initially handled by a recently hired i.e. inexperienced agent, and this was the source of confusion with the wrongly sent resolution message, as well as a duplicate request of proof of purchase. Having said that, the 1-device license appears to have been used 19 times to activate the app and appears to have been reset multiple times in the recent past, these are some of the factors we train our staff to be suspicious of when dealing with activation limit and device limit enquiries. Please accept our apologies.

The activation counter on your license has been reset. Your activation code may be used for activation again. We apologize for any inconveniences that might have been caused. Checking with the customer service team on what could have been a miscomunication issue, as I do not have all data before my eyes. Will keep you updated on the results.

Hi @Chrisps, Thank you for providing the data requested by customer service representatives, your activation code will soon be reset.

Hola @Facu3095, ¿Te importa subir el archivo detectado en algún lugar y compartir conmigo el enlace de descarga a través de un mensaje personal?

@halloween495, пришлите, пожалуйста, номер запроса в поддержку.

Крайний ответ от Службы поддержки пользователей был 31го января. Запрос находится в очереди на обработку, в ближайшее время будет проведен анализ и предоставлен ответ.

hi @raul1ro, disabling scan of encrypted connections is not offered as a solution, it is only for diagnostic purposes. Since it helps, we need to find out which urls are to be added to Trusted addresses to remedy this issue. To achieve this, please do the following: - enable back scan of encrypted connections - enable traces (here is the instruction: https://support.kaspersky.com/common/diagnostics/12797) - restart Kaspersky (exit and start again) and restart the browser - open binance site to reproduce the issue - disable traces - upload the logs to some cloud and send me via PM the link

Hi @JPEKaspersky, KIS 21.3 will definitely be supported for more than 1 year. You do not need to upgrade to Kaspersky Standard/Plus/Premium right now, there is no urgency at all.

Добрый день, Пришлите, пожалуйста, номер заявки (инцидента).

Hi @Tormas, Try to utilize split tunnelling feature of Kaspersky VPN to route vPCs not via VPN tunnel, would it help? https://support.kaspersky.com/KSDE/Win5.7/en-US/232827.htm

Hi @FilT, I will dare to make an assumption that the Support Team Leader from Restoro for sure knows that Kaspersky is detected as malware for years, and definitely it is not Kaspersky application is well protected by Self-Defense and other technologies.

@sputnikk, уровень 100 - это наименее информативный уровень. Оптимально в данном случае трассировки уровня 500 (по умолчанию). Запишите, пожалуйста, минут 10-15 воспроизведения ситуации.