Igor Kurzin

Hi @7777777, hang on, please, we are checking with malware analysts.

Hola @David Peña, Actualmente, Kaspersky VPN solo es compatible con Amazon Prime en Estados Unidos. Más información aquí: https://support.kaspersky.com/KSDE/common/es-ES/230996.htm En cuanto a la opción 'Ignorar', funciona de manera un poco diferente. La aplicación no activa la VPN cuando visita el sitio web especificado. https://support.kaspersky.com/KSDE/Win5.9/es-ES/128180.htm Pero si ya tiene VPN activada, todo el tráfico del navegador va a través de una conexión cifrada VPN. No puede excluir algún sitio web en particular del canal VPN.

Hola @R.Valdez, ¿Cuál es el mensaje de error, por favor díganos o publique una captura de pantalla?

Hi @Skyake, Please let us know which exact Edge Dev version do you have installed? Did the issue occur in previous Edge Dev version? What is the error (if there is any)? Posting a video of the issue as per suggestion from Flood above - would be perfect.

Your chat was initially handled by a recently hired i.e. inexperienced agent, and this was the source of confusion with the wrongly sent resolution message, as well as a duplicate request of proof of purchase. Having said that, the 1-device license appears to have been used 19 times to activate the app and appears to have been reset multiple times in the recent past, these are some of the factors we train our staff to be suspicious of when dealing with activation limit and device limit enquiries. Please accept our apologies.

The activation counter on your license has been reset. Your activation code may be used for activation again. We apologize for any inconveniences that might have been caused. Checking with the customer service team on what could have been a miscomunication issue, as I do not have all data before my eyes. Will keep you updated on the results.

Hi @Chrisps, Thank you for providing the data requested by customer service representatives, your activation code will soon be reset.

Hola @Facu3095, ¿Te importa subir el archivo detectado en algún lugar y compartir conmigo el enlace de descarga a través de un mensaje personal?

@halloween495, пришлите, пожалуйста, номер запроса в поддержку.

Крайний ответ от Службы поддержки пользователей был 31го января. Запрос находится в очереди на обработку, в ближайшее время будет проведен анализ и предоставлен ответ.

hi @raul1ro, disabling scan of encrypted connections is not offered as a solution, it is only for diagnostic purposes. Since it helps, we need to find out which urls are to be added to Trusted addresses to remedy this issue. To achieve this, please do the following: - enable back scan of encrypted connections - enable traces (here is the instruction: https://support.kaspersky.com/common/diagnostics/12797) - restart Kaspersky (exit and start again) and restart the browser - open binance site to reproduce the issue - disable traces - upload the logs to some cloud and send me via PM the link

Hi @JPEKaspersky, KIS 21.3 will definitely be supported for more than 1 year. You do not need to upgrade to Kaspersky Standard/Plus/Premium right now, there is no urgency at all.

Добрый день, Пришлите, пожалуйста, номер заявки (инцидента).

Hi @Tormas, Try to utilize split tunnelling feature of Kaspersky VPN to route vPCs not via VPN tunnel, would it help? https://support.kaspersky.com/KSDE/Win5.7/en-US/232827.htm

Hi @FilT, I will dare to make an assumption that the Support Team Leader from Restoro for sure knows that Kaspersky is detected as malware for years, and definitely it is not Kaspersky application is well protected by Self-Defense and other technologies.

@sputnikk, уровень 100 - это наименее информативный уровень. Оптимально в данном случае трассировки уровня 500 (по умолчанию). Запишите, пожалуйста, минут 10-15 воспроизведения ситуации.

@raul1ro, does it help to disable scan of encrypted connections via Settings -> Network settings -> select 'Do not scan encrypted connections'?

Есть еще такой нюанс, продукт проверяет трафик, и в некоторых случаях, какое-то приложение (сервис) может соединяться с Интернет, а т.к. продукт этот трафик пропускает через себя - то условный Network Meter видит, что получатель/отправитель трафика - это KIS. Хотя на самом деле "мопед не наш, мы только проверяем". Что можно сделать: посмотреть на какие сервера идут соединения и вычислить таким образом источник.

@krisvan, What is your Operating System? Windows 7? Check this out: https://support.kaspersky.com/common/error/installation/11004

Добрый день, к сожалению, в настоящее время продукт не поддерживает SOCKS прокси. Заведено соответствующее требование: 1008256

Hola @Juan Antonio, Te recomiendo que restableces Microsoft Edge. Antes de empezar, al resetear tu navegador Microsoft Edge, vas a tener que eliminar el historial del navegador, cookies y todas las plugins y configuraciones que tengas realizadas en el mismo. Abra el enlace edge://settings/reset?search=reset en su navegador Edge y haga clic en Restablecer.

Добрый день, варианты: - проверка обновлений баз - проверка файлов с использованием KSN (Kaspersky Security Network) - синхронизация с my.kaspersky.com

Hi @Tormas, A bit of clarification, if you do not mind: 1. No Internet with disabled VPN as well? 2. Can you check your network adapters, how many are there starting with Kaspersky? 3. Does it help to exit KTS? 4. Does it help to uninstall VPN?

Hi @raul1ro, Will this help? - Open Kaspersky > Settings > General > uncheck Enable self-defence option. - Save settings > unload Kaspersky by right-click on the 'Green shield' Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Exit”. When asked if you are sure you want to exit, please click on “Continue”. - Go to C:\ProgramData\Kaspersky Lab\AVP21.3\Report - Delete content of folder. - Launch Kaspersky, enable self-defence and check.

Заведено соответствующее пожелание (6280472). Спасибо!