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Igor Kurzin

Kaspersky Employee
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Everything posted by Igor Kurzin

  1. Igor Kurzin
    hi @Christian Cardoso, you are most welcome, stay safe!
  2. Igor Kurzin
    Hi @jamesie, We are aware of this situation with access to local resources, improvements are expected in future versions of VPN.
  3. Igor Kurzin
    hi @Banksy1313, It is from Kaspersky, nothing to worry about.
  4. Igor Kurzin
    Проблема с выпадающим меню на странице создания запроса в поддержку - решена. Проверьте, пожалуйста. @AlexeyK
  5. Igor Kurzin
    С проблемой заполнения формы - разбираемся. Как только будут новости - обновлю топик. Спасибо!
  6. Igor Kurzin
    @DAK1965, добрый день, внесли исправления, попробуйте, пожалуйста, активировать повторно. @AlexeyK, что касается проблем в работе формы обращения в поддержку, сможете собрать консольные и HAR логи и прислать мне в личку? https://support.kaspersky.ru/common/diagnostics/15467
  7. Igor Kurzin
    hi @I_LOVE_KIS, Kaspersky product detects keyloggers, can you PM me the link to the keylogger which is not detected by Kaspersky?
  8. Igor Kurzin
    Hey Flood, thanks for raising this one up, we are on it.
  9. Igor Kurzin
    Thanks for the update, checking.
  10. Igor Kurzin
    Hi @I_LOVE_KIS, thanks you for the suggestion. Do I get it correctly: the idea is to dublicate the features already built into the operating system?
  11. Igor Kurzin
    @darkflux88, hi, please try darkflux account again now, how will it go?
  12. Igor Kurzin
    Hi @MorSe Dude, Please try this workaround: Will it help?
  13. Igor Kurzin
    Hey Flood, this solution from you should work. 99%.
  14. Igor Kurzin
    Hi @haroon, Hi @tiagoosilva, ARM architecture is not yet supported. Sorry.
  15. Igor Kurzin
    The issue has been fixed, should not occur any more.
  16. Igor Kurzin
    Проблему решили.
  17. Igor Kurzin
    Добрый день, У нас не получилось воспроизвести описанный сценарий с ArcheAge. Создайте, пожалуйста, запрос в поддержку (https://support.kaspersky.ru/b2c/ru?qs=on) и укажите номер инцидента. Запросим дополнительную информацию для анализа.
  18. Igor Kurzin
    Hi @scampb10, can you let us know the other incidents you submitted earlier?
  19. Igor Kurzin
    Hi Berny, looks like it is the 'limitation' of the www.hepsiburada.com web site. It does not like Turkey VPN region.
  20. Igor Kurzin
    Добрый день, Воспроизвел данную проблему, завел ошибку (6153554) на стороне разработки, ждем решение. Как только будут новости - сообщу.
  21. Igor Kurzin
    Hello, reproduced this issue, working on a fix. Will keep you updated.
  22. Igor Kurzin
    Hi @acahan1, I reproduced when connected via Turkey, no reproduction when connected via USA. Can you also try USA (and other regions) and let us know of the results?
  23. Igor Kurzin
    Hi @daveblo56, Let's do some troubleshooting. - Restart PC - Press Start -> type 'Resource Monitor' -> press Enter -> go to tab 'Network' - Launch Photoshop - Make and post a screenshot of the 'Processes with Network Activity' in 'Resource Monitor'
  24. Igor Kurzin
    Hi @MJ711, the issue is connected with a bug in the product, which is fixed in the latest product version (21.8). The cause is the corruption of the reports database in some conditions.
  25. Igor Kurzin
    Darkflux, looks like the Kaspersky Free license is successfully activated now on both devices, please confirm.
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