Igor Kurzin

Dear all, the issue has been fixed and a new version of the extension is being prepared for the release. We will post an update when it is out. We do apologize for the inconveniences caused.

Slowlyness seems to be not connected with this "limitations" issue. Needs to be investigated separately. Do you mind submitting an incident to technical support so that we could request some additional information and investigate further?

Hi @SystemInfo,

Hi all, The warning "There may be some future limitations when running on this version of Microsoft windows 11" appears after application of the update KB5025305 from Microsoft: https://support.microsoft.com/en-us/topic/april-25-2023-kb5025305-os-build-22621-1635-preview-2482528b-7e8e-4179-b255-808f484b9c0c We are investigating. The warning should appear only once.

Hi @Zintoki, please submit a ticket to technical support and pm me the incident number. Thank you.

Hi @R.A.D., Please check under Settings -> Protection -> Network Settings -> is it set to "Scan encrypted connections upon request from protection components"?

Hi @loriemccl, Sorry to hear about this situation. A call by supervisor was attempted to be made on the 14th of April. Three attempts. We have asked the team to get in touch with you over the phone asap to clarify.

Hi @Mag2023, this is a false detection, it was fixed on the 12th of April. Please update databases. We apologize for the inconveniences caused.

Hi @nexon, Did you update .NET Runtime recently? Which version of Kaspersky VPN is installed? Kaspersky main product works okay?

Hi @SFDAJM1, bgnodfikjoihkcjjnefbjkeclamhipak seems to be WinSafe. Do you have this extension installed?

Has been fixed.

The issue has been fixed. Please update databases and check.

Вирусные аналитики подтвердили, что детект верный. Название: HEUR:Trojan.Script.Generic Имя объекта: extension_1_7_9_0.crx MD5 объекта: DBC2B78E1E90B0E1BAB368907E8FC8B2

@simba90, воспроизвели, проводим анализ.

Hi @tistou77, sorry for a delay with my response. Yes, you are right, one have to use the offline full distributive with those command line parameters. There is no such a parameter, regretfully.

Hi @Iain_B, if you scan the script with Kaspersky scanner, it is not detected, right?

Hi @nexon, it is not okay to use a not officially released product, unless it was recommended so by the technical support team in frames of incident resolution, where a not released product could be suggested as a troubleshooting step for a certain technical issue. The links obtained from technical support should not be shared with others; as issues, such as, for example, license incompatibility, can take place.

hi @AlejandroLC, please share the incident number with us. Does it help to disable Anti-Banner? hi @Pituso, antispam or Anti-Banner? Please clarify

Hi @Kik, hi @Actor90, Does it help to disable Anti-Banner?

Hi @tistou77, Try these parameters: "C:\....\kaspersky.exe" /s /pAGREETOEULA=1 /pAGREETOPRIVACYPOLICY=1 /pSKIPPRODUCTCHECK=1 /pALLOWREBOOT=1 Will it work?

Please add www.edgeservices.bing.com to Trusted addresses via Settings -> Security Settings -> Network Settings -> Trusted Addresses -> Add. Save the changes, restart browser and check.

Для решения проблемы, пожалуйста, выполните следующие действия: 1. Перейдите в настройки программы, выберите раздел Общие и уберите галочку с пункта Самозащита. 2. Выгрузите продукт. 3. Откройте путь C:\ProgramData\Kaspersky Lab\AVP21.3\Report и удалите все содержимое данной папки. 4. Запустите продукт. 5. Включите Самозащиту.

Hi @Tormas, Do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c/ ? No detailed description is needed, just create the Incident with link to this thread on the forum and send me its number. We will request some additional information for further analysis.

The URL was confirmed to be a false positive, it has been removed from the database of malicious websites.

David, Sí, si utiliza la función de túnel dividido de Kaspersky VPN para ese otro navegador. No puede configurar páginas separadas para que no utilicen el canal VPN, pero puede configurar otro navegador para que lo haga. https://support.kaspersky.com/KSDE/Win5.7/es-ES/232827.htm La solución para esta situación es agregar otro navegador al túnel dividido con "No usa una VPN" opción habilitada y abrir Amazon Prime, Netflix y Primevideo a través de este navegador.