Igor Kurzin

@Igor Polyuschenkovуточняем информацию, вернемся с ответом.

К сожалению, так не получится сделать. В данный момент продукт продается с условием:

Hi @Jay Soto, @Terri, Kaspersky Security Data Escort Adapter #2 is a remnant of the previous version of Kaspersky VPN, should not be causing any issues. Are there any? If yes, simply delete the Kaspersky Security Data Escort Adapter #2 and restart PC.

Ответ на оба вопроса: да!

Вся информация находится тут: https://support.kaspersky.ru/15926

Hi @BALTAGY, sorry for a delay with response. We have checked the information on your account, there is a code for 1 month, changing the region does not change the span of the license. Can you please post screenshots: a. Changing region to Russia b. License duration is 365 days

Hi @Jojo Mojo, INC000014659183 was submitted on 31st of October, on the 1st of November there was a request for more information from the support team representative and then the incident was pending in state "Waiting for customer reply" until 7th of November when you asked for status and this got the incident active. Please provide the requested information in INC000014659183 so that the support team can continue assisting you with the issue.

Hi @drunkgiraffe, @j.svensson, @Gordon G, Please check now via UK - London. Will BBC iplayer work?

Hi @roso, Please download and install the latest version (21.8.5.452): https://usa.kaspersky.com/downloads/free-antivirus Will the issue persist?

Hi @Aramo, To add to the Flood message above, if you absolutely trust the website, to escape the warning from Kaspersky you can add the website to Trusted addresses via Settings -> Network settings -> Trusted addresses.

Hi @always_working, To add to what Flood has posted, the Kaspersky service processes start under system account, this ensures all users of the PC are protected. The graphical interface part of the program is started under the active user account. In Task Manager on my PC:

Hola @JBiltmore, ¿Puedes publicar una captura de pantalla del error?

Добрый день, добавил данный топик в соответствующее пожелание (3124934).

Hi @BALTAGY, can you PM me your Kaspersky account email address? We need it to check the issue you are describing.

Hi @Webstarts_support, Malware analysis team identified this as a false positive, and it will be fixed. Sorry for all the trouble.

Hi @AnneB, Restoro has been detecting Kaspersky for a long time and they are not fixing it which means to me they are not playing a fair game. There is not much we (technical support) can do about it, other than recommend not to use Restoro.

Hi, checking with malware analysts, hold on.

Hi Kamrul, sure I am here for the next 4-5 hours.

In the link above your option to start in Safe Mode is under "From a black or blank screen"

@kamrul.islam.remon, we need to start your PC in Safe Mode, can you do that? https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 The rest of the steps I am sending you in a PM.

Hi Kamrul, What is the operating system you got? Windows 10?

You are most welcome, thanks for bringing me in. Yes, Safe Search was enabled.

Hi @GGGorast, hi @Flood and Flood's wife, No reproduction on my side. Do you mind submitting a ticket to technical support and attaching traces with reproduction? Restart Safe Kids after enabling traces.

@Гумар добрый день, разработчики запрашивают реально отправляемые проблемные запросы в текстовом виде. Т.е. то, что отправляется на http-сервер. Так же, если возможно, соберите логи WireShark для всех адаптеров по инструкции https://support.kaspersky.ru/common/diagnostics/13130

Проблему исправили. Обновите, пожалуйста, базы и проверьте воспроизведение.