Igor Kurzin

Hi @Jundi, the issue with contacting support has been fixed. Sorry for all the trouble.

Hi all, reproduced the issue, passing over to RnD team to fix.

@Dimius, добрый день, у вас установлен КриптоПро?

Bom dia, @EDJU incrementos de tempo podem ser feitos em minutos (ou intervalo inferior a 10 minutos)

PDM:Trojan.Win32.Generic es exactamente el tipo de falso positivo que sólo puede solucionarse con la ayuda de rastros

De nada, @jmartin Kaspersky no detecta este archivo ejecutable al escanearlo directamente. Para solucionar esta detección falsa necesitaremos rastros con reproducción: - habilitar rastros en Kaspersky - reproducir la detección del archivo ejecutable - desactivar los rastros - envíame un enlace para descargar los rastros

Hola, Por favor envíeme a través de mensajes personales el enlace al archivo ejecutable.

Could you please let us know when the new version is ready? Absolutely.

Создайте, пожалуйста, запрос в поддержку через https://support.kaspersky.ru/b2c/ и сообщите номер инцидента. В инцидент можно сразу приложить отчет GSI: https://support.kaspersky.ru/common/diagnostics/3632

Hi all, the issue is fixed in the next product version (21.15) which is expected this year. The workaround is either to disable Split Tunnelling (if this feature is available in your VPN) or use the previous version of Kaspersky (21.13) until the release of 21.15.

Добрый день, пробовали данные инструкции? https://support.kaspersky.com/KTS/21.3/ru-RU/212223.htm + это https://support.kaspersky.ru/common/error/other/12489#block7

HI all, To fix this issue please do the following: (copied the instruction by Sierra Dad, as it has a more polished look) 1) Locate the program folder: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 or C:\Program Files\Kaspersky Lab\Kaspersky Safe Kids 23.0 2) Open a command prompt with administrator rights Search the Start menu for "cmd", right-click the resulting "Command Prompt" entry, select "Run As Administrator." You should be asked for the Windows password of your Admin account. 3) In the command prompt window, change the directory to the folder you found above. E.g.: cd C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 4) In the command prompt window type this: safekids.com update 5) Press the Enter Key 6) Wait until the update is complete and restart the PC

I have just attempted to reproduce the issue: downloaded, installed and ran the application. No detect. We will need Kaspersky product traces with reproduction of the detect and the detected sample. Can you collect these and share privately with me via PM the download link? How to enable tracing: https://support.kaspersky.com/help/Kaspersky/Win21.14/en-US/203985.htm

Hi @D5 Render Oliver, seems to be a false positive, let us check and fix.

亲爱的大家，问题已经解决了。 请检查。

亲爱的大家，我们正在解决这个问题。 尝试在产品设置中将 http://downloads.upd.kaspersky.com/ 设置为更新服务器进行更新。 事情会怎样？

Добрый день, создайте, пожалуйста, запрос в поддержку через https://support.kaspersky.com/b2c

Dear all, The new version of the extension with the fix has been published and is available for installation and download: Firefox: https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2021/ Chrome (Chromium-based browsers): https://chrome.google.com/webstore/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm

Hi @mateusz1807, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c/ and letting me know the incident number? We will request some additional information for investigation.

Oi, você pode enviar um ticket para o suporte técnico (https://www.kaspersky.com/b2c/) e me informar o número? Solicitaremos um pouco mais de informações adicionais para análise. Agradeço antecipadamente.

Добрый день, @Антон_R Нам потребуются дополнительные данные для диагностики. Создайте, пожалуйста, запрос в поддержку https://support.kaspersky.ru/b2c/ru и напишите номер созданного запроса. Мы пришлем инструкции по сбору данных.

Hi @RoyFJ, Which version of Kaspersky do you have installed? Please update databases in Kaspersky and restart PC, will the notification appear again?

@romintex добрый день, уточните, пожалуйста, версию MS Office и операционной системы.

Hi @tistou77, full installer is usually provided to address a certain issue, as majority of scenarios are covered by online installer. Please let me know the inc number, I will check, there might've been some misunderstanding.

Hey @nexon, I have to disagree with you. Some people have weak eyesight and dark theme helps to add more contrast and see better. And it does help and makes life easier, even if you open Kaspersky for a few minutes a day.