Igor Kurzin

Создайте, пожалуйста, запрос в поддержку через https://support.kaspersky.ru/b2c/ и сообщите номер инцидента. В инцидент можно сразу приложить отчет GSI: https://support.kaspersky.ru/common/diagnostics/3632

Hi all, the issue is fixed in the next product version (21.15) which is expected this year. The workaround is either to disable Split Tunnelling (if this feature is available in your VPN) or use the previous version of Kaspersky (21.13) until the release of 21.15.

Добрый день, пробовали данные инструкции? https://support.kaspersky.com/KTS/21.3/ru-RU/212223.htm + это https://support.kaspersky.ru/common/error/other/12489#block7

HI all, To fix this issue please do the following: (copied the instruction by Sierra Dad, as it has a more polished look) 1) Locate the program folder: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 or C:\Program Files\Kaspersky Lab\Kaspersky Safe Kids 23.0 2) Open a command prompt with administrator rights Search the Start menu for "cmd", right-click the resulting "Command Prompt" entry, select "Run As Administrator." You should be asked for the Windows password of your Admin account. 3) In the command prompt window, change the directory to the folder you found above. E.g.: cd C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 4) In the command prompt window type this: safekids.com update 5) Press the Enter Key 6) Wait until the update is complete and restart the PC

I have just attempted to reproduce the issue: downloaded, installed and ran the application. No detect. We will need Kaspersky product traces with reproduction of the detect and the detected sample. Can you collect these and share privately with me via PM the download link? How to enable tracing: https://support.kaspersky.com/help/Kaspersky/Win21.14/en-US/203985.htm

Hi @D5 Render Oliver, seems to be a false positive, let us check and fix.

亲爱的大家，问题已经解决了。 请检查。

亲爱的大家，我们正在解决这个问题。 尝试在产品设置中将 http://downloads.upd.kaspersky.com/ 设置为更新服务器进行更新。 事情会怎样？

Добрый день, создайте, пожалуйста, запрос в поддержку через https://support.kaspersky.com/b2c

Dear all, The new version of the extension with the fix has been published and is available for installation and download: Firefox: https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2021/ Chrome (Chromium-based browsers): https://chrome.google.com/webstore/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm

Hi @mateusz1807, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c/ and letting me know the incident number? We will request some additional information for investigation.

Oi, você pode enviar um ticket para o suporte técnico (https://www.kaspersky.com/b2c/) e me informar o número? Solicitaremos um pouco mais de informações adicionais para análise. Agradeço antecipadamente.

Добрый день, @Антон_R Нам потребуются дополнительные данные для диагностики. Создайте, пожалуйста, запрос в поддержку https://support.kaspersky.ru/b2c/ru и напишите номер созданного запроса. Мы пришлем инструкции по сбору данных.

Hi @RoyFJ, Which version of Kaspersky do you have installed? Please update databases in Kaspersky and restart PC, will the notification appear again?

@romintex добрый день, уточните, пожалуйста, версию MS Office и операционной системы.

Hi @tistou77, full installer is usually provided to address a certain issue, as majority of scenarios are covered by online installer. Please let me know the inc number, I will check, there might've been some misunderstanding.

Hey @nexon, I have to disagree with you. Some people have weak eyesight and dark theme helps to add more contrast and see better. And it does help and makes life easier, even if you open Kaspersky for a few minutes a day.

Dear all, the issue has been fixed and a new version of the extension is being prepared for the release. We will post an update when it is out. We do apologize for the inconveniences caused.

Slowlyness seems to be not connected with this "limitations" issue. Needs to be investigated separately. Do you mind submitting an incident to technical support so that we could request some additional information and investigate further?

Hi @SystemInfo,

Hi all, The warning "There may be some future limitations when running on this version of Microsoft windows 11" appears after application of the update KB5025305 from Microsoft: https://support.microsoft.com/en-us/topic/april-25-2023-kb5025305-os-build-22621-1635-preview-2482528b-7e8e-4179-b255-808f484b9c0c We are investigating. The warning should appear only once.

Hi @Zintoki, please submit a ticket to technical support and pm me the incident number. Thank you.

Hi @R.A.D., Please check under Settings -> Protection -> Network Settings -> is it set to "Scan encrypted connections upon request from protection components"?

Hi @loriemccl, Sorry to hear about this situation. A call by supervisor was attempted to be made on the 14th of April. Three attempts. We have asked the team to get in touch with you over the phone asap to clarify.

Hi @Mag2023, this is a false detection, it was fixed on the 12th of April. Please update databases. We apologize for the inconveniences caused.