[The nexway portal does not work]

1 hour ago, ceruleandaze said:

1. Has anyone resolved this problem yet?

Hello @ceruleandaze, 

Welcome back!

The *quickest* way to turn off the auto-renewal is by requesting help from Kaspersky Customer Service, it takes 5 minutes to send an Email or submit a Chat request - https://support.kaspersky.com/b2c#contacts - *we  don't know your software so have selected KIS*

• The Nexway *Login* is not the same as the login (email) you use to login to your MyKaspersky account. 
• The invalid token for Nexway - indicates a problem with the password (according to Nexway support).
• Messing around with Nexway is a *total* waste of your valuable time (ioo).

Thank you🙏
Flood🐳+🐋

[Does Kaspersky total security not come with with unlimited KPM and KVPN?]

5 minutes ago, storms said:

Hey My KPM isnt premium and I did upgrade to kaspersky plus and I did sign in with the correct email

2.  Do you know the reason?

Hello @storms, 

Thank you for posting back & the information! 

1. Since installing the Kaspersky Plus & KPM software - has the computer been shutdown, using Shutdown, not Restart & then powered on by pressing the power button? 
2. No, contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - so they can check your subscription - on the support page - select either Email or Chat, then fill in the template as follows, explain in the problem details you had an original KTS license that you converted to Kaspersky Plus. The conversion to Kaspersky Plus has taken place ok, but the KPM Premium has not. 

Thank you🙏
Flood🐳+🐋

[Does Kaspersky total security not come with with unlimited KPM and KVPN?]

19 minutes ago, storms said:

I just redeemed a Kaspersky TS key I installed it and upgraded to the plus version. After I tried to download KPM it said that I didnt have a sub active.

1. does KTS not come with KPM and KVPN

Hello @storms, 

Welcome!

1. KTS comes with Premium KPM & Standard / Free VPN. 
2. Upgraded KTS -> Kaspersky Plus comes with Premium KPM & Standard / Free VPN  - read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.
3. Make sure you sign into the KPM application with the same email address that you use to sign into your MyKaspersky account. 

Thank you🙏
Flood🐳+🐋

[Activation code is not valid for this region]

1 minute ago, martin78 said:

Hello good

I have 2 active subscriptions until 2025: KAV and KTS, but at the time of activation it gives me the error that the activation code is not valid for this region, how would I know where these codes correspond? I couldn't find the one who gave it to me online, could you please help me.

Hello @martin78, 

Welcome!

It's not necessary to raise duplicate topics, the Spanish Moderators @harlan4096 & @Caos - will answer you in due course: Codigo de Activacion no valido para esta region. 

Thank you🙏
Flood🐳+🐋

[Smart Home Monitor does not recognize network connections, nor does Wi-Fi Analyzer]

23 minutes ago, tunathefish said:

Smart Home Monitor prompts me to connect to Wi-Fi or ethernet, despite the fact that I am completely able to connect to the internet. "Wi-Fi Analyzer" does not show any kind of activity.

8 minutes ago, tunathefish said:

Windows Insider Preview used.

Hello @tunathefish, 

Welcome!

Kaspersky only supports commercially released Windows OS, read: Hardware and software requirements

Thank you🙏
Flood🐳+🐋

[Location Android device]

3 hours ago, Kempie said:

When using my Kaspersky to locate a device (phone) is it always lock and locate or is there a possibility to see only location?

I'm asking this for my daughter's phone ,she is 14 and sometimes I want to know where she is.

I don't want to control here phone usage, like with safe kids,only once in a while her location.

Hello @Kempie, Sven, 

Welcome back!

Don't use the Where is my device options - you could accidently trigger an alert on her phone & lock her out or disable her phone & it's not an effective tool for the purpose. 

Use Kaspersky Safe Kids Location monitoring - that allows parents to see where their child/children are: Child location monitoring 

    

Location monitoring is available in the premium version of Kaspersky Safe Kids on your child's Android and iOS devices with a GPS module and Internet connection.

It's advisable to let your child know you are monitoring her. 

Thank you🙏
Flood🐳+🐋

[Reports taskbar bug]

55 minutes ago, focussss said:

1. Reports is not pinned to the taskbar.

Hello @focussss, 

Thank you for posting back & the information!

1. *Which* icons are selected to appear on the Taskbar - post a full-screen-screenprint -> Windows - Notification area - Select which icons appear on the Taskbar? 

Thank you🙏
Flood🐳+🐋

[Firefox Developer Edition]

3 hours ago, myuption said:

Firefox Developer Edition - I am trying to install the extension but once I try to install I get an error message.

I tried this: How to add Kaspersky Password Manager extension to Firefox

The error says "The add on could not be downloaded because of a connection failure".

I tried copying the files from the other profile, but the extension did not open.

1. I did the same with the regular version of Firefox and it worked, but not in the Developer Edition.
2. How can I install it?

Hello @myuption, 

Welcome!

1. Kaspersky supports commercially released browsers & that's *all*. Developer Editions, Beta, any version that's *not* commercial is not supported. 
2. Use supported software, read & follow: Kaspersky Password Manager, Computer requirements, Supported browsers, How to add Kaspersky Password Manager extension to Firefox & Install Kaspersky Password Manager extensions

• The documented procedure works for commercially released browsers - as you've already established. 

Thank you🙏
Flood🐳+🐋

[Reports taskbar bug]

35 minutes ago, focussss said:

1. Reports taskbar bug.

2. Every time I start my PC, I have a Reports tab that when I click on it does nothing.

The only way to make it disappear is to either quit Kaspersky or go into Kaspersky in the tray area then click into reports and close it from there.

3.  There are no reports so I'm not sure why it opens on startup.

Hello @focussss, 

Welcome! 

1. Re "Reports taskbar bug" - have you *pinned* the Kaspersky Reports to the Windows Taskbar? 
2. Where does the Reports tab show - in the middle of the PC desktop, on the left, the right - somewhere else? 
3. Do you mean - in Kaspersky Reports - there's *no* report data - at all - across the 20 different Kaspersky reports? 
4. Which OS version & build, read: How to find the version of your operating system? 
5. Which Kaspersky software name & version, read: How to find the name and the version number of a Kaspersky application? 

• Reset Kaspersky to default:

1. *FIRST* export the Kaspersky config so (you) have a backup - How to export settings - Do not *IMPORT* at this stage. 
2. Next run the Restore step, read: How to restore the default settings of the application
3. Shutdown the Computer using Shutdown, not Restart, power on by pressing the Power button, login, recheck if Reports tab shows? 

Please post back? 

Thank you🙏
Flood🐳+🐋

[Sound continues after time limit reached]

9 hours ago, kmclean said:

1. Is there a way to block the sounds (specifically youtube) after a child reaches their time limit.

• My son has taken to setting up youtube to play a hour long video with just a minute or two of time left...then he sits around and listens without seeing the video.

Hello @kmclean, 

Welcome!

1. Which device OS name & version does (your) son use, read: How to find the version of your operating system?
2. Is Safe Search on YouTube enabled? 
3. Which browser is used? 
4. In (your) MyKaspersky account, Kids tab, Application monitoring, how is Settings configured? 
5. Which Age group does your son belong too?  

Please post back? 

Thank you🙏
Flood🐳+🐋

[XPCOM error in Safe money transfer with any website]

24 minutes ago, steve33 said:

Thanks again. I can upgrade. Sorry to be picky but are you saying the error is directly related to the version of Kaspersky I am using or is this just a swap the software and see what happens. I ask because this error has been documented connected to Windows updates i.e. without Kaspersky involvement.

Hello @steve33, 

You're welcome!

Thank you for posting back & the extra question! You can be as 'picky' as you like - we don't see your questions as being 'picky'. 

Presumably you've confirmed all Windows updates have a Successfully installed status? 

The majority of issues that are related to old KIS & resolved by upgrading to the new software range - by uninstalling KIS & installing Kaspersky Standard - you are eliminating Kaspersky software as the root cause. 

IF the issue is with the *old* KIS, & you uninstall KIS & reinstall KIS - the fix may be temporary. 

The other alternative is to log a case with Kaspersky Customer Service - so they can collect Logs, Data & traces & analyse what is happening on your machine - all of which cannot be done here in the Community - due to privacy provisions - designed to protect all Community members. There's also a possibility that the Kaspersky Customer Service will tell you to uninstall KIS & upgrade to Kaspersky Standard. 

Thank you🙏
Flood🐳+🐋

[XPCOM error in Safe money transfer with any website]

2 minutes ago, steve33 said:

Thanks for the reply but it don't explain anything to me just tells me how to delete and reinstall KIS.

Are you saying the problem lies with a fault in Kaspersky? 

Hello @steve33, 

You're welcome!

Thank you for posting back & the extra question!

KIS is Kaspersky's old software, it is no longer being developed or patched, it's just receiving Database updates until it eventually reaches EOL, no date has been announced as yet, by Kaspersky as to when that will be; KIS has been replaced by Kaspersky Standard. 

You have 3 options: 

1. Uninstall KIS & reinstall KIS. 
2. Uninstall KIS & upgrade (Free) to Kaspersky Standard. 
3. Contact Support. 

Thank you🙏
Flood🐳+🐋

[XPCOM error in Safe money transfer with any website]

30 minutes ago, steve33 said:

If I cannot open any website from menu safe money transfer, I get an XPCOM error. It has worked fine in the past but suddenly today I get the XPCOM error. I am not using a browser simply tryng to connect through Kaspersky. Can anybody help.

Hello @steve33, 

Welcome back!

Please do the following: 

1. Create a System restore point, read: How to create a restore point in Windows. 
2. Uninstall KIS, during the process (you'll) be given the option to save data & tick check boxes - do NOT tick any boxes EXCEPT Save License data - leave every other check box empty/blank -> allow the uninstall Wizard to complete & make sure the computer is rebooted.
3. Download & install Kaspersky Standard: https://www.kaspersky.com/downloads#update-product & read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.
4. *Important* Shutdown the computer using Shutdown, not Restart, power on by pressing the power button, login. 
5. Recheck original error: ' XPCOM error'? 
6. IF any issues persist, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Is there a setting for automatic application restarts?]

2 hours ago, ejstrehl said:

Performed a complete uninstall and reinstall. No signs of the symptom over the last couple weeks. Thanks for the pointers; though the site won't allow me to mark that message as the solution, it seems to have resolved my issue.

Hello @ejstrehl, 

Thank you for posting back & the information!

We're delighted to read a complete uninstall and reinstall appears to have resolved the issue. Well done👏!

You may select any reply as Best answer - that best assisted you resolving the issue. Even your own reply, if that's what you'd like to do. Selecting Best answer marks a topic as Solved. 

Thank you🙏
Flood🐳+🐋

[Kaspersky Auto-install apps enabled by default, why? It killed my installation of TeamViewer, needs to be repaired and meanwhile can't access my machine!]

55 minutes ago, GPires said:

1. Kaspersky Auto-install apps enabled by default, why? It killed my installation of TeamViewer, needs to be repaired and meanwhile can't access my machine!

Why would you have this enabled by default if you can't rely on it for updates?

This is a very big no for me.

Please can this setting be disabled by default?

Hello @GPires, 

Welcome back!

1. May we check the *actual* option you're referring to - KTS has no Auto-install apps - is it perhaps Software Updater - post a screen-print of the option please? 
2. With Software Updater - you can *manually* start the search for application updates.
3. To remotely access Teamviewer - has Self-Defense -> Allow managing Kaspersky Total Security settings via remote control applications - been checked? 

• If this check box is selected, trusted remote administration applications (such as TeamViewer, LogMeIn Pro and Remotely Anywhere) can change Kaspersky Total Security settings.
• Untrusted remote control applications will not be allowed to change Kaspersky Total Security settings, even when the check box is selected.

Thank you🙏
Flood🐳+🐋

[App not working on Chrome-based browser]

On 3/17/2024 at 12:44 PM, russewelt said:

1. I can no longer use the Password Manager on any Chrome-based browser. It started with Chrome itself, then moved to Edge, and now on Brave.
2. I've already uninstalled both the antivirus and the password manager itself, but it didn't work

Hello @russewelt, 

Welcome!

1. What is the *actual* error , what is happening - all you've shown is an image of the password generator? 
2. Which OS version & build, read: How to find the version of your operating system?
3. Which KPM version, in Windows Taskbar -> hidden icons, rightclick the KPM icon, select About? 
4. Which Anti-virus *name & version* was uninstalled & reinstalled, read: How to find the name and the version number of a Kaspersky application?

Please post back? 

Thank you🙏
Flood🐳+🐋

[Unlimited VPN Not Available Anymore?]

3 hours ago, Durren said:

1. So, what happens to auto-renewals?
2. Do we get an effective downgrade when we have to renew subscription?
3. Or does everything work as before, just that it's not advertised? 
4. What does is mean for the remaining duration of my already purchased subscription?

Hello @Durren, 

Please raise these questions with Kaspersky Customer Service, on the support page - https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as in the image below - make sure Support understand:

(1) You are in India.

(2) The Unlimited VPN is no longer being advertised as part of Kaspersky Plus. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Always allowed app keeps closing during scheduled block time]

6 hours ago, Gubbe said:

I have the opposite issue: on android, Spotify starts playing when allowed time is all used. Weird! 

Hello @Gubbe, 

Welcome!

Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - 
on the support page, select either Chat or Email, then fill in the template as in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you     

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

16 minutes ago, SystemInfo said:

Friend, they didn't hear anything. It's all still here. As the picture is shown:

 

1. The Moderators will hide your email address in the image you posted to this topic @SystemInfo - when they have time.
2. To remove the expired licenses *you*  must log a request with Kaspersky Customer Service. The Moderators have no access to your MyKaspersky account. 

Thank you🙏
Flood🐳+🐋

[Unlimited VPN Not Available Anymore?]

44 minutes ago, SystemInfo said:

Kaspersky is very safe

It's not a matter of being safe @SystemInfo, the Indian Government has made *user data collection* mandatory.

Kaspersky protects their users privacy - at all costs - read our previous post. 

& this topic is not about other VPN providers. 

Thank you🙏
Flood🐳+🐋

[Unlimited VPN Not Available Anymore?]

7 hours ago, Durren said:

I purchased a Kaspersky Plus subscription last year which included an unlimited VPN. However, the product page now shows no trace of an unlimited VPN option in any Kaspersky plans. Does that mean during auto-renewal I won't be getting unlimited VPN?

Hello @Durren, 

Welcome back & thank you for the private message!

Even tho VPNs are legal in India, the Indian Government has made *user data collection* mandatory.  

Kaspersky has very strict Privacy policies for their VPN subscribers, including not collecting logs. 

Wednesday, 7 February 2024 09:37

Support advised: No information is available at this time about the exact date wherein Kaspersky VPN will no longer be offered when purchasing KPlus or KPremium from the Kaspersky website in India.

However, as you've observed, the VPN is no longer being advertised. 

Thank you🙏
Flood🐳+🐋

Resources:

• Explained: What the new VPN rules means for internet users in India
• VPN Shutdowns In India: How New Laws Can Affect Your Privacy
• VPN Providers Flee India as a New Data Law Takes Hold

[My Kaspersky account has a lot of subscription.]

41 minutes ago, SystemInfo said:

I tried to delete the information but I couldn't, if you can do that I would be grateful.

The Moderators will hide your personal information; we've submitted a request to them for you @SystemInfo. 

Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

14 minutes ago, SystemInfo said:

I logged into my My Kaspersky and it doesn't show the location you provided.

1. When posting images & screen-prints, please hide personal information - for your own privacy & security @SystemInfo
2. IF the HIDE option is not available contact Kaspersky Customer Service, they will delete the old data. 

Thank you🙏
Flood🐳+🐋

[Black screen in kid's laptop]

2 hours ago, Gabi NI said:

yesterday I installed the program in my kid's laptop, it worked well. Today I included time for use of internet, worked for 30 min and then the screen went black, i can see the cursor but nothing else. It is Windows system. I deactivated the time of use using the app in my cel bit it does nothing to solve the problem. Please help, i tried to contact IT support but it asks for activation code but I dont have one, when Inpurcjase the welcome message says I do not need activation code anymore. 

Hello @Gabi NI, 

Welcome!

Log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -   
on the support page: select either Chat or Email - in the Activation code / license key field - put an X 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

2 minutes ago, SystemInfo said:

Well, the Kaspersky team could do this without customers having to hide it.

1. Kaspersky offers their subscribers a *choice* @SystemInfo.
2. The Kaspersky Customer Service team cannot do anything without the subscriber making a request. 

Thank you🙏
Flood🐳+🐋