Flood and Flood's wife
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Posts
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Joined
Posts posted by Flood and Flood's wife
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Hello @Beatill, @Aux10Forever, @Schawkin
Welcome & or welcome back!
Kaspersky has had long standing security measures in place for *transactions that require verification*, reference: What to do in case of payment issues when buying a license or subscription?
- Make sure the details entered, such as bank card number, name and zip code, are correct.
- Update your payment details if your bank card has expired, refer: How to change your payment details or email you specified when buying a license for a Kaspersky application.
- If the payment was declined, try another payment method. For example, a different bank card OR direct bank transfer.
- If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
- If after completing the purchase you receive a request for additional information, for example, a photo of your ID, then you may have entered some details incorrectly. Please provide the required additional information or make another order with correct details.
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If you experience other issues, submit a request to Kaspersky Customer Service by filling in the template as shown below: (note, fill in the software you are purchasing, we've used Kaspersky Standard as an example)
Thank you🙏
Flood🐳+🐋-
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24 minutes ago, Jojo Mojo said:
3) This is the only solution that seems to work for now. But it's still a non-sustainable one.
I am going to check this for a few more days and respond accordingly.
23 minutes ago, Jojo Mojo said:Due to speed issues caused on browsers, I tend to keep this protection off from all the browsers I use.
Hello @Jojo Mojo,
Thank you for the update!
Like @harlan4096, we're unable to replicate the issue; ioo - IF you feel the solutions are unsatisfactory, it would be beneficial to enlist assistance from Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -
on the support page, select either Chat or Email, then fill in template as shown in the image below; please include a video of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋-
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Hello @Utku13,
Update from HQ experts:
In relation to: "This option may not show for all the users when the maximum number of protected devices is reached."
We've sent a follow-up query, we'll update the topic when information is received.
Thank you🙏
Flood🐳+🐋-
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1 minute ago, KDcyp99 said:
- I will try this later when I have such time to carry all of that out.
- As it happens, this morning it prompted me for the password.
Hello @KDcyp99,
You're most welcome!
- Take your time, there's no rush & no pressure from the Community side.
- That's good news - well done, maybe it will continue? IF not just proceed with the directions please.
Thank you🙏
Flood🐳+🐋 -
8 hours ago, Vivoxbl said:
I get the frustration, but it seems like they're just doubling down on security measures.
- It's common for places to verify IDs for purchases, especially for sensitive items.
Hello @Vivoxbl,
Welcome!
Kaspersky has had long standing security measures in place for transactions that require verification, reference: What to do in case of payment issues when buying a license or subscription?
- Make sure the details entered, such as bank card number, name and zip code, are correct.
- Update your payment details if your bank card has expired, refer: How to change your payment details or email you specified when buying a license for a Kaspersky application.
- If the payment was declined, try another payment method. For example, a different bank card OR direct bank transfer.
- If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
- If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you may have entered some details incorrectly. Please provide the required additional information or make another order with correct details.
-
If you experience other issues, submit a request to Kaspersky Customer Service by filling in the template as shown below: (note, fill in the software you are purchasing, we've used Kaspersky Standard as an example)
Thank you🙏
Flood🐳+🐋 -
2 minutes ago, Belal said:
Thanks for your reply
- in the link, it mentions "Go to secure connection tab", where is this tab? Is it on the Windows App? Or I should login somewhere through the browser?
Hello @Belal,
Thank you for posting back & the extra question!
- Login to (your) MyKaspersky account & select VPN tab.
Thank you🙏
Flood🐳+🐋 -
Also @Jojo Mojo,
- Is the Kaspersky Protection extension installed in Firefox 124.0.2?
Thank you🙏
Flood🐳+🐋-
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20 minutes ago, Jojo Mojo said:
I have observed this happening with Gmail with Firefox. (Don't know about other sites yet).
I see the browser getting stuck at this portion with this site being called. Gmail does not open at all.
How can I stop Kaspersky labs being called every time I open Gmail or some other trusted website?
Hello @Jojo Mojo,
Welcome back!
- Clear the browser history/cache.
- Uncheck Inject script into web traffic to interact with web pages - This script ensures the operation of such components as Safe Money, Private Browsing, Anti-Banner, and URL Advisor.
- Shutdown the computer using Shutdown, not Restart, power on by pressing the power-button, login, recheck?
Thank you🙏
Flood🐳+🐋-
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1 hour ago, justhere991 said:
Thank you, Harlan4096, for the warm welcome and your helpful assistance! I appreciate your support as I navigate through this forum. Regarding the issue with the website showing a 'Visiting an untrustworthy website has been prevented' message, I'm optimistic that it will be resolved after the update.
Hello @justhere991,
Thank you for posting back!
Another thing you may wish to consider, upgrading/converting Kaspersky Total Security (KTS) to Kaspersky Plus, the upgrade is free, KTS will eventually become obsolete; Kaspersky have not yet announced an end-date; but the new software line replacing KAV, KIS, KTS & KSC is almost complete; the upgrade is like-for-like - that means - what KTS has - Kaspersky Plus will have:
- AV.
- Kaspersky Premium Password Manager.
- Kaspersky Safe Kids, 1 year subscription.
- Kaspersky VPN, Standard/Free subscription.
Please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.
Kaspersky Plus download: https://www.kaspersky.com/downloads#update-product
Any questions/issues or concerns, please post back?
Thank you🙏
Flood🐳+🐋-
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12 hours ago, KDcyp99 said:
Thanks for your reply.
All fully understood.
I always shutdown (using Macrium Reflect backup which has a shutdown instruction and I always receive an email). For example today I shutdown and had to press my power on button to startup and on entering Windows password the KPM password window didn't pop up but on right clicking the taskbar I can see KPM is green and not grey and it opens without requiring the password.
Version is 24.0.0.428 (a) / 1712576387_7582 / 1.1.0.2_1. All was working well asking me on startup for the main password, until approximately 2 days ago when presumably there was an update to the KPM app.
Hello @KDcyp99
You're most welcome!
We see v24.0.0.428 (a), indicating a patch for KPM, sadly Kaspersky stopped publishing Patch release information, refer: Release history; apparently there are plans to start publication of Patch release information again, however we have no idea when this will begin.
- Create a System restore point.
- Create a KPM backup -> Create Copy.
- Uninstall KPM.
- Shutdown, using SHUTDOWN, not Restart and not Macrium, power computer ON by pressing the power-button, login.
- Download a new KPM installer: https://www.kaspersky.com/password-manager#installation.
- Install KPM.
- Shutdown, using SHUTDOWN, not Restart and not Macrium, power computer ON by pressing the power-button, login.
- Recheck that KPM is not opening unless the MASTER password is entered?
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IF KPM opens *automatically*, without (you) manually entering the MASTER password & OR Windows Hello, Face ID or any other authentication method, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a video of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
27 minutes ago, Matthijs said:
I had Gaming mode enabled but was NOT gaming at the moment I got this message about database. I now disabled it.
Does this mean that Gaming detection is just not working?
Hello @Matthijs,
Thank you for posting back & the additional question!
- Did the message come at that time on each three occasions?
- Without doing an analysis of the system it's impossible to say & it's impossible to do an analysis as there's a Community guideline (to protect all Community members) that logs/data are not to be submitted to the Community; any such information must go to Kaspersky Customer Service.
Thank you🙏
Flood🐳+🐋 -
59 minutes ago, KDcyp99 said:
I have my settings toggled on to ask me on startup for my password but for the last 2 days KPM has stopped popping up asking me for my password and is automatically active which is not what I want as if my PC is stolen the thief has all my passwords!!
Hello @KDcyp99,
Welcome back!
Prompt for main password when launching Kaspersky Password Manager automatically:
This checkbox enables/disables prompting for the main password each time Kaspersky Password Manager starts automatically.
If the checkbox is selected, Kaspersky Password Manager prompts you to unlock the vault each time the application starts automatically. If the checkbox is cleared, Kaspersky Password Manager does not prompt you to unlock the vault each time the application starts automatically.
This checkbox is only available if the Start Kaspersky Password Manager at operating system startup checkbox is selected.
- IF the PC is powered OFF, using SHUTDOWN, not Restart and then powered ON by pressing the power-button & after (you) login, does KPM still not request the MASTER password?
Please post back?
Thank you🙏
Flood🐳+🐋
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21 hours ago, Ranjith said:
My son's device is not getting blocked after the daily time limit.
I have uninstalled and rebooted before installing again and all the requested permissions have been assigned.
Please help to resolve the issue.
Hello @Ranjith,
Welcome!
- While we appreciate the typed schedule it's preferred to post a full-screen screenprint of all information - always hiding private information, for example: your email address & or your son's name.
- Has the Daily time-limit ever worked?
- Is (Google) Family Link OR any other parental control software used / installed & or used?
- How is Settings configured?
- Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -
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on the support page, select either Chat or Email, then fill in the template as in the image below; please include a *detailed history*. Support may request logs, traces & other data; they will guide you:
Thank you🙏
Flood🐳+🐋 -
13 hours ago, Matthijs said:
This is the 3rd time that Windows 11 is giving me a warning that Kaspersky Plus is out of date.
When I open Kaspersky Plus I see: Databases are out of date - 1 Warning
I guess the warning is the out of date databases.But why is this, why do I need to manually update? Normally it works fine ... but as said, this is now the 3rd time.
I previous had Internet Security and found it a way better product than Plus, never had this issue. Only now with Plus.Pressing the Update button solves the problem .. but why doesn't it do in automagically?
Or better, normally it always does it automagically, but sometimes NOT.- What is wrong?
Hello @Matthijs,
Welcome back!
Please follow *relevant* steps in this guide: General recommendations for solving database update issues in Kaspersky applications, if it does not help log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you.
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
3 hours ago, Deformiter said:
I have the same problem.
Just updated Windows and now my Firefox is no longer working. Chrome works fine, Edge works fine.
I get this however in Firefox, no matter which site I visit.
I've tried everything listed above.4. Please assist.
Hello @Deformiter,
Welcome!
Read & follow this guide: Read before you create a new topic OR update an existing topic!
- Updated Windows from what to what?
- Kaspersky software name & version is?
- Firefox version is?
- Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
10 hours ago, Utku13 said:
I already own a Kaspersky Premium subscription, but my current membership covers only one device.
I would like to upgrade my subscription to cover two devices because I recently purchased a new phone and I want to use Kaspersky antivirus and VPN services on it as well.
- Is there a way for me to update my membership?
Hello @Utku13,
Welcome!
- This answer is in three parts, if we read:
- Kaspersky FAQ, Can I buy a license for an arbitrary period or choose a different number of devices (e.g. for 4 devices or a 3-year period)?, it says: "Such a possibility is not provided. You can choose the most suitable combination of the number of devices you want to protect and the license term on the Kaspersky website."
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However, in Kaspersky's most recent Premium, Plus & Standard - What's new in the latest version?, there's the following advice: "Now you can increase the number of devices that can be protected with your subscription. Not all users have access to this option."
- And, IF (your) Premium subscription is for more than *one User* - not *Device*, you may *already* be able to download the Kaspersky Anti-virus and VPN installer from Google Play Store & connect the application to (your) MyKaspersky Premium subscription - has this been tried?
- In relation to point 2. we've logged a request with Kaspersky, for clarification, we'll update with any information, when it's available.
- IF point 3 has not been attempted please do so & post back the outcome?
Thank you🙏
Flood🐳+🐋-
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25 minutes ago, dio brandino said:
Oh okay, yes it is configured so what do I do now?
Hello @dio brandino,
Thank you for the information!
Contact Kaspersky Customer Service.
*See our first reply*
Thank you🙏
Flood🐳+🐋 -
23 minutes ago, dio brandino said:
What do you mean configured? But yes I've trieed using the VPN in the background and it does work only with the application and not the mini application.
Hello @dio brandino,
Thank you for the information!
configured = set-up.
Contact Kaspersky Customer Service.
Thank you🙏
Flood🐳+🐋 -
55 minutes ago, dio brandino said:
1. Yes it has work it just hasn't worked with the VPN icon
2. There is no error, it just keeps loading forever with "connecting"
3. Yes it is
Hello @dio brandino,
Thank you for the information!
Has the VPN been configured to run in the background?
Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -
on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
3 hours ago, ortie said:
I have take a Kaspersky Premium, for my Mac OS(Sonoma)
I have seen on internet description they are a firewall.
But I don't find a firewall description...
Hello @ortie,
Welcome!
The is no firewall with Kaspersky Premium for Mac, read this page: Antivirus for Mac & this library: Kaspersky for Mac, Kaspersky application help.
Thank you🙏
Flood🐳+🐋 -
4 hours ago, Milosh said:
- I noticed that after the install of Kaspersky Plus on my Mac, the login time increased from 2-3 seconds to 10-14 seconds.
- I read on this forum that there was a problem with previous versions and decided to uninstall the app via the official uninstaller inside the application, as I hoped it would solve the problem.
- But the login is still slow.
- I cleared all the leftovers from the folders.
Hello @Milosh,
Welcome!
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There's a generic guide: What to do if Kaspersky for Mac functions incorrectly, reading thru your notes, it seems you done some of it, you may wish to read: Prepare for installation, just to make sure there's no incompatible applications or go straight to logging a case with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - fill in the template as shown below. Don't worry about creating Traces at this stage; if support need them they will guide you.
- Also, there's quite a lot of web chatter about macOS Sonoma 14.4 & slow login times so perhaps raise the issue with Apple Technical support as well?
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
3 hours ago, Shigure said:
I also have the same issue, have you solved it?
Hello @Shigure,
Welcome back!
We see there's a duplicate topic: 文件反病毒不再生成报告.
Please wait for their response.
Thank you🙏
Flood🐳+🐋 -
52 minutes ago, dio brandino said:
Kaspersky the application works however when I press on this and then press connect it will not connect.
Hello @dio brandino,
Welcome back!
- Has the Kaspersky VPN ever worked since you reported Kaspersky VPN application not working on Macos, March 21st, 2024 & Danila T. assisted?
- When you press on the VPN icon & select connect & the VPN does not connect - what error shows - we need to see what you see - post a screen-print please?
- Is the Kaspersky VPN application logged into with (your) email address, the same email address that is used to log into (your) MyKaspersky account?
Please post back?
Thank you🙏
Flood🐳+🐋 -
4 hours ago, DCNative1 said:
I see a long list of connected devices. Several are named "unknown device". Screenshot attached.
- There is no option in Kaspersky to delete or disconnect the devices that I don't recognize, unless I am missing something.
- What to do? TIA
Hello @DCNative1,
Welcome!
- Management of devices needs to be done from (your) router.
- Read & follow: How to deny network access for a device.
- When access is denied the Smart Home Monitor will no longer show the Unknown device/s, however, the Unknown device in the image also has General Electric Consumer an.. - are there any *smart* devices in the home that the Router may be detecting & the Smart Home Monitor reporting - a refrigerator, speakers, TV, something else?
- Is there a home *network*?
Thank you🙏
Flood🐳+🐋-
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Device using time not showing correctly
in Kaspersky Safe Kids
Posted
Hello @Stef7766,
Welcome!
on the support page, select either Chat or Email, then fill in template as shown in the image below; please include screenprints & or a video of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:
Thank you🙏
Flood🐳+🐋