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Flood and Flood's wife

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Everything posted by Flood and Flood's wife

  1. Hello @Eren Bostan, Also: Which Kaspersky Free version & patch(x), x = letter, is installed, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon & select About? In File explorer, is Hidden items checked? Read & follow guide by Moderator @richbuff: Kaspersky notification of detection, file or website detected. Thank you🙏 Flood🐳 +🐋
  2. Hello @nss, Welcome! What errors are showing please? Do the errors happen in every browser -> Chrome, Edge, Firefox? Which User profile are you using to login? Has Support been contacted, on the support page, select either Chat or Email, then fill in Order & payment issues, Pricing, discounts, how to purchase etc template (follow our image as a guide): IF you get stuck or need more help, please post back? Thank you🙏 Flood🐳 +🐋
  3. Hello @Peps, Welcome! Personally, we cannot answer “why?”; in the Community there’s various posts, e.g. Renewal subscription costs more than if I was buying the product as a new user, Renew or buy new license?; where different reasons have been posted, however, we never use the “renew” option, why? Because, in all the years we’ve subscribed to Kaspersky products, 'renewal subscriptions' have always been more expensive & the benefits, as documented by Kaspersky, are, in our opinion, of little value. Whenever we wish to extend or add to our subscriptions, we always do so by purchasing a new subscription, from Kaspersky website(s), at certain times of year, for example, the end of the financial year; when there’s offers with good discounts. Thank you🙏 Flood🐳 +🐋
  4. Hello @rufford155, Welcome back! Windows, Microsoft Store, Minitool Movie Maker, was decommissioned, by MS, in 2017. Is this current issue related to the issues you reported: November 3, 2021, KIS is interfering with Win10 Photos App, I am getting a long warning script pop-up from KIS? We've requested the Moderators please create a new topic (for you), your topic is not MAC related, nor does it appear to have any Web Anti-virus, malicious/phishing detections. Thank you🙏 Flood🐳+🐋
  5. Hello @Spoon Welcome! We're so sorry for the delay responding to your topic😧 For mac/KIS, there are options to set up apps & web address exclusions, we've put the Trusted zone document reference at the bottom of our reply, however, setting up an exclusion for a potentially malicious app/link, without fully investigating is not advised: if the issue still exists, please contact Kaspersky Support, on the support page select either Chat or Email, then select Malware, Detected threat appears over & over again template (see image as a guide): ; include the screen images, KIS Report and a detailed history; Support may need logs, traces & other data, they will guide you. KIS, Reports , the Access denied alert you've screen printed, should be available, you should be able to save that Report as a text file & include it with the information you share with Kaspersky Support please? Trusted Zone: If you do log the issue with Support, please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  6. Hello @Nour444, Thank you for posting back! Which profile are you using to try to access the Nexway portal? It's not the same as (your) MyKaspersky account. Do you still have your original Nexway email, when you set up (your) Nexway account? Thank you🙏 Flood🐳+🐋
  7. Hello @Nour444, Welcome! Are you using (your) Nexway profile to sign into your Nexway account? What did Support say (about not being able to access the portal)? Thank you🙏 Flood🐳+🐋
  8. Hi @Igor Kurzin, As @ColinQ, @andrew75, & us, discovered, the "available" online doco is wrong, it does not match the 'new generation sfw'. Shock, horror, never had that problem before . The doco that opens directly from the app is correct. Thank you🙏 Flood🐳+🐋
  9. Hello @ColinQ, Open Kaspersky app GUI, select Settings⚙, select Privacy Settings, scroll to the bottom of the page, on the right hand side, select: Secure Data Input: The first option available is: Use hardware virtualization if available. The second option is: Secure Keyboard Input. Additional documentation: Secure Data Input settings & How to configure protection of data entered on the computer keyboard. About protection through hardware virtualization in Kaspersky applications. Also, @ColinQ, in any Kaspersky software, if there's a ? at the top right hand corner of the GUI window, selecting that ? will open the HELP documentation, specific to the app window open at the time . Thank you🙏 Flood🐳+🐋
  10. Thanks @andrew75, They're the same links we posted earlier, we're following up with support. Thank you🙏 Flood🐳+🐋
  11. Hello @ColinQ, Welcome! How to enable protection using hardware virtualization: Open the main application window. Click the Settings ⚙️icon in the lower part of the main window >>the Settings window opens. Go to Security → Secure Data Input. Select the Use hardware virtualization if available check box. This check box is displayed when the application is installed on a 64-bit version of Windows 8, Windows 8.1 and Windows 10. Select the Use advanced features of hardware virtualization check box if you want to turn hardware virtualization on when the operating system starts. 💥If hardware virtualization is disabled on your computer, protection using hardware virtualization will be disabled. For On Screen Keyboard, go to the Privacy settings section → Secure Data Input settings → Secure Keyboard Input block, Moderator @Berny has posted an image in his reply above & help documentation: How to configure the display of the On-Screen Keyboard icon. IF you get stuck, post back!! Thank you🙏 Flood🐳+🐋
  12. Additional @jonzn4SUSE, Given you've advised "I have to turn KF off and then I can make a payment" & the alert from Kaspersky: Web Anti-Virus, prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data. You were protected from visiting this website by Kaspersky security. IF you've not already done so, we recommend changing password(s) & ensuring your account(s) are secure. Thank you🙏 Flood🐳+🐋
  13. Hello @SystemInfo, Thank you for the information. (ioo), Kaspersky would not disclose any commercial in confidence information. Thank you🙏 Flood🐳+🐋
  14. Hello @SystemInfo, You're most welcome! No idea, did you? & 3. From memory Kaspersky experts decided it was obsolete, they changed it to how it is now, read comments by Moderator @Schulte, in topic KIS 21 System tray icon is continually static, raised by @david3. Thank you🙏 Flood🐳+🐋
  15. Hello @SystemInfo, Welcome back! What is the "lack of money to take the test?", part of (your) query related to, please elaborate? Thank you🙏 Flood🐳+🐋
  16. Hello @SystemInfo, Welcome back! It's a very old issue, if you search the forum you'll find the relevant topics, here's one: KIS-No animated tray icon Thank you🙏 Flood🐳+🐋
  17. Hello @jonzn4SUSE, Thanks for posting back & the extra information! There's a related topic, in the Malwarebytes Forum, False Detection website, you may wish to read & also contact (1) discoverhomeloans.mtgsvc & (2) Kaspersky support, on the support page, select either Chat or Email, then fill in Malware, Detected threat appears over & over template, submit all the information you've collected & also save the Kaspersky Report as a text file & submit that too. When it's available, please share the outcome with the Community? Thank you🙏 Flood🐳+🐋
  18. Hello @jonzn4SUSE, Welcome! Not just Kaspersky: Thank you🙏 Flood🐳+🐋
  19. Hello @Moacir, You're most welcome! Thank you for posting back! How to request a refund for a Kaspersky application How to contact the seller In case you purchased the code via the Kaspersky website or (your) MyKaspersky account, contact Kaspersky technical support by choosing the Refund topic and filling out the form. If you made the purchase via a different Kaspersky partner, contact them directly. What information to provide, for a Refund request, you'll need to provide the following: Date of purchase. Your full name. Email address used for the purchase. Order number from the confirmation email. 💥IF the purchase was made from a non Kaspersky website, or merchant, you need to contact them directly. Thank you🙏 Flood🐳+🐋
  20. Hello @Ghassan, You're most welcome! Sometimes it's just another pair of eyes looking at or thinking thru the issue, thank you for taking the time to let us know it's resolved, we're delighted with the outcome🤸‍♂️ Thank you🙏 Flood🐳+🐋
  21. Hello @Ghassan, You're most welcome! Thank you for the information👏! So, just to confirm, you've changed MHSAEPassportScan from Low restricted, as shown in the KIS Report, to Trusted - correct? Is MHSAEPassportScan app, something like authentication software for your workplace? Has KIS been uninstalled, saving License information only & then clean installed, while you've been at your workplace & already past the login of MHSAEPassportScan? Scan MHSAEPassportScan exe using https://opentip.kaspersky.com/ & post the result here please? Post the MHSAEPassportScan report (in your first post) as a text file (upload to cloud) & post the share link please? Please let us know? Thank you🙏 Flood🐳+🐋
  22. Hello @Moacir, Welcome back! Which KIS version & patch(x), x = letter, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About OR, open KIS, select the Support icon > opens the Support page, the information is also available there? Since installing KIS, has the Notebook been shutdown, using Shutdown, not Restart, then powered ON, login, start KIS, recheck? Re-install the keyboard driver? IF the issue persists, contact Support, on the support page, select Chat or Email, fill in Application malfunction, Other template; Support may request logs, traces & other data, they will guide you? Thank you🙏 Flood🐳+🐋
  23. Hello @Ghassan, Welcome! Which KIS version & patch(x), x=letter, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About? In KIS Reports, are there any errors related to the issue? MHSAEPassportScan is not a Kaspersky error report, where is it from? Post a text copy to cloud & post the share link, of the MHSAEPassportScan error report? *As a test only*, if Do not scan encrypted connections is turned OFF - what happens? IF the app is added to: Network settings, Encrypted connections scan, Trusted applications, what happens? In File Anti-Virus, has the app been added as a Trusted app & or Exclusion? What does (your) IT support @ work say about the issue? Please let us know? Thank you🙏 Flood🐳+🐋
  24. Hello @gcampra, Welcome! Yes, it's normal, it's as per Kaspersky design, please read comments by @Igor Kurzin "This file contains temporary data of Kaspersky. Disable Self-Defense in the Kaspersky product, then exit Kaspersky product and delete the file." 💥IF the issue repeats, uninstall the Kaspersky software, saving License information *only*, then do a clean install. Thank you🙏 Flood🐳+🐋
  25. Hello @Igor Kurzin, https://www.ssllabs.com/ssltest/analyze.html?d=sd.maisemprego.mte.gov.br = *.mte.gov.br mte.gov.br MISMATCH All browsers:
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