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Flood and Flood's wife

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Everything posted by Flood and Flood's wife

  1. Hello @crynet, Welcome! Correct: the Export to text file feature is a simple, unprotected text file, but, the text file can be opened with Excel & resaved as .csv; however - note - the Export to text file feature is not primarily designed as a data recovery tool. The Create Copy / Backup copy feature exports the data into an encrypted file in EDB format, that file can be used to restore data to another machine. Thank you🙏 Flood🐳+🐋
  2. Hello @hamechiz, Thank you for posting back. We read your *new* topic in - Kaspersky Security Cloud - home software section, called: "Failure to install anti ransomware home" - that says: I already installed anti ransomware home on my system and now I saw that it doesn't run and I deleted it and it didn't install anymore and it gives this error. Sorry, something went wrong. Please contact technical support I deleted the program with kavremvr in the link below https://support.kaspersky.com/common/uninstall/1464 ---------------- There's not enough information for the Community to 'guess' at what help you are wishing for @hamechiz Have you contacted Kaspersky support: https://support.kaspersky.com/b2c#contacts? Which software are you trying to install, what is the proper name? From which website, post the URL? Do you have a Kaspersky software subscription/license? Thank you🙏 Flood🐳+🐋 Removal tool for Kaspersky applications (kavremover) -> Do not use the kavremover tool unless recommended to do so by Kaspersky technical support engineers.
  3. Hello @hamechiz, Welcome back! Your other topic Kaspersky Anti-Ransomware Tool home after uninstallation, was in Kaspersky Anti-Ransomware Tool for Business & was answered by @Vasily Burov. Thank you🙏 Flood🐳+🐋
  4. Hello @aussie_max, Welcome! On a child's iOS devices, Kaspersky Safe Kids displays a notification that it's time to take a break, however, iOS devices cannot be blocked due to operating system limitations - that means, the child receives a notification that it's time to take a break *but* it's up to them to stop using the device. Time management / configuring the KSK app can be done from (your) iOS, MAC, Windows or Android & done via (your) MyKaspersky account. Kaspersky Safe Kids displays a notification that it's time to take a break. One KSK license covers up to 100 children & 500 devices. Only one MyKaspersky account can be used to manage the KSK application, that means if there's a Mum & Dad both using the KSK app for their kids, they are both using the same email address / same MyKaspersky account to do so. We always recommend testing KSK Free version, before investing any $$$$, that way you can make an informed decision. Allow app use on blocked device: Children's iOS devices cannot be fine-tuned this way. Please read all documentation carefully. Any questions, or issues, please do not hesitate to post back? Thank you🙏 Flood🐳+🐋 KSK, Get started on iOS: Install the app Configure the app for use by a parent Configure the app for your child Remove the app from your child's device About device use monitoring Monitor device use Monitor device use Limit device use time by hours per day or by schedule Allow app use on blocked device, not available for iOS View device use reports - limited for the Free version.
  5. Hello @Majid, Welcome! You've done everything you can do, now please patiently wait, support will contact you, they will assist with a refund or any other solution that is suitable; alternatively, Kaspersky's GLOBAL website has the original range of Kaspersky software available: https://www.kaspersky.com/home-security. Note: The original Kaspersky Internet Security = Kaspersky Standard - the new software (not yet available in your region). Note 2: please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ - by Danila T. Note 3. According to Danila T., the global distribution for the new software range is expected to be completed in the first quarter of 2023, for most regions. Thank you🙏 Flood🐳+🐋
  6. Hello @SystemInfo, You're most welcome! Thank you for posting back! After rebooting, what is the version & patch(x), on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? It's not possible to answer a generic question without data/logs/traces, none of which can be submitted in the Community, Kaspersky support will need to assist you; please raise a case with them, on the support page, select either Chat or Email, then fill in Application malfunction, Other template. Please share the outcome, with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  7. Hello @SystemInfo, Welcome back! Possibly a patch is waiting to be applied🤔 Patches arrive silently🤫, they wait for 7 days/168hours; if the computer is not shutdown/rebooted & restarted, during those 7 days/168hours, the Kaspersky icon turns red. Has the computer been rebooted, in the last 7 days? Is there any information in Detalhes? Thank you🙏 Flood🐳+🐋
  8. Hello @P K Madhavan, Welcome! Please contact Kaspersky support, on the support page, select either Chat or Email, the fill in: Order and payment issues, How to stop/cancel automatic renewal? template (see image as a guide); provide a detailed history; support will assist if they can Thank you🙏 Flood🐳+🐋
  9. Hello @Tomas Marny, Thank you for posting back & for being proactive logging INC000014748352👍 Kaspersky may need to collect data, from the device where the issue can be replicated; they will deal directly with you. IF Kaspersky believe an 'official' bug is required, they will create one, on the basis of the data collected from you. The Moderator team are unable to log a bug request on a Community members behalf. On the Samsung phones we tested the issue; we're unable to replicate the issue. Please keep the Community informed of the outcome, when it's available? Thank you🙏 Flood🐳+🐋
  10. Excellent @Snakeford, that is good news👏 Thank you for taking the time to update the Community, we're delighted the issue is resolved🤸‍♂️ Flood🐳+🐋
  11. Hello @Jopa66, Welcome back! Has the Kaspersky Plus app been re-connected to (your) MyKaspersky account = sign out of Kaspersky Plus application, shutdown the computer, using Shutdown, not Restart, power on by pressing the power button, login, sign into the app, make sure the app synchronizes with (your) MyKaspersky account? Also, Kaspersky experts have been notified, they are not available 24 x 7 x 365, but are aware of the problem, if it persists, please post back so they can participate? Thank you🙏 Flood🐳+🐋 Resource: Kaspersky subscription blocked
  12. Hello @Snakeford, Welcome! Is it Kaspersky Free, from Kaspersky's *new* software range - How to find the name and the version number of a Kaspersky application, if 'yes', has the app been re-connected to (your) MyKaspersky account = sign out of the installed software, shutdown the computer, using Shutdown, not Restart, power on by pressing the power button, login, sign into the app, make sure the app synchronizes with your MyKaspersky account?. Also, Kaspersky experts have been notified, they are not available 24 x 7 x 365, but are aware of the problem, if it persists, please post back so they can participate? Thank you🙏 Flood🐳+🐋
  13. Hello @cabat10, Welcome back; it's no problem whatsoever & thank you for confirming the version👍 Is the "Your device isn't compatible with this version" error happening on more than one device? According to Google Play Supported devices database, the device is supported; (ioo), there's no reason to fork out $$ for new devices; in the first instance, it'd be better to please log a case with Kaspersky support, select either Chat or Email, then fill in Application malfunction, Other template, give a detailed history; include screen-print(s); support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  14. Hello @Hartha, You may wish to contact support, but, you should know - we already did, before we responded to you, in our first reply; we don't feel the need to write down every time we scratch our nose or yawn or take a breath, but, if this continues, maybe we'll have to: Kaspersky experts advised: "IF you are located in India, you will be able to download the software, from the US site, but you will not be to activate it as the product is not yet released in India. Just like our previous products, Kaspersky Standard, Plus & Premium licenses also have regional restrictions. If you download & activate the software in the USA then bring the device to India, then it will work; if you try to activate US software, while you are physically located in India, the "Activation code is invalid for this region" will happen." Endqte Thank you🙏 Flood🐳+🐋
  15. Hello @Hartha, Thank you for posting back & the information! 💥As we said in our first reply, this error: "Activation code is invalid for this region" may happen💥 According to @Danila T., the global rollout of Kaspersky: Basic, Standard, Plus, Premium is expected sometime in the first quarter of 2023 - it's better to wait; the US software is designed specifically for the US. Eventually, when the new software arrives in India, you'll be able to convert (your) KIS license into a Kaspersky Standard subscription, as long as the KIS license is valid and has days remaining. Thank you🙏 Flood🐳+🐋
  16. Hello @devesh2, You're most welcome! Thank you for posting back & the clarification. Looking at the KTS product in the image above, the software must be activated within 3 years of the purchase date, the license itself is for 1 year; therefore, the license will be active for 1 year, after the activation date. Note: Kaspersky's new software subscriptions, work differently: read: Kaspersky Basic | Standard | Plus | Premium: How subscription works & Kaspersky: Basic, Standard, Plus, Premium - info & FAQ - by Danila T. Thank you🙏 Flood🐳+🐋
  17. Hello @Hartha, Welcome back! Which region are you in? Probably not, you may encounter the following error: "Activation code is invalid for this region" ; it's better to wait. "Activating" Kaspersky's new software range: Kaspersky Standard, Plus & Premium do not work like the original KAV/KIS/KTS - read: Kaspersky Basic | Standard | Plus | Premium: How subscription works & Kaspersky: Basic, Standard, Plus, Premium - info & FAQ - by Danila T. Thank you🙏 Flood🐳+🐋
  18. Hello @Fira, Jason, Welcome! IF the end date for a promo is not on the website, then Kaspersky have not made it available; Kaspersky may change promo end dates - from time to time. Re the payment methods: select the software you're interested in purchasing, it will re-direct to: shop.usa.kaspersky.com/checkout & refer: What payment methods can I use? And, carefully read: Subscription & Auto-Renewal Conditions. Terms & conditions and Nexway Privacy policy Kaspersky Premium Support terms & conditions Privacy Policy IF you have any issues making a purchase, please log a request with support, they have the resources available to look at your private information; the Kaspersky Community does not; on the support page, select either Chat or Email, then fill in: Order and payment issues, Pricing, discounts, how to purchase, etc., template. Thank you🙏 Flood🐳+🐋 Resource: Frequently asked questions about purchasing
  19. Hello @Notsafeforkids, Welcome! Thank you for updating the topic. We've uninstalled & reinstalled Kaspersky Standard under a Kaspersky Plus subscription & uninstalled & reinstalled Premium KSK & are unable to replicate the issues; please log a case with Kaspersky support, fill in either Chat or Email, the fill in: Application malfunction, Other template, in the Description of the issue section, give a detailed history; include all screen print(s); support may request logs, traces & other data; they will guide you. Please share the outcome, with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  20. Hello @darkflux, You're most welcome! Thank you for the update. Which version is installed -> on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? Follow: How to enable or disable security news. Any problems or issues, please post back? Thank you🙏 Flood🐳+🐋
  21. Hello @BigHotStud, Advice from Kaspersky experts: "fixed in available MR7 version". Please check if the issue persists with MR7 = 21.7.7.393? Thank you🙏 Flood🐳+🐋
  22. Hello @DD45, Welcome back, no apology necessary, we understand. It's good to read you've had some success, well done👏, a daily Full scan tho, may be a bit OTT, ioo🤔 Re - repeat every 1 day - good question, we actually don't know & it's not documented, but, we will find out & update the topic - moving along -> does the schedule you've currently implemented, look like this: IF you haven't already, we'd recommend checking Scan only new and changed files. We'd also recommend Participating in Kaspersky Security Network. Thank you🙏 Flood🐳+🐋
  23. Hello @Jopa66, You're most welcome! Thank you for posting back! Only Mods or Admin can delete topics & if the topic edit expiry period (10 minutes), has passed & a user cannot change their topic, again, it's only Mods & Admin who can make any changes. ' Don't create a third topic, the Mods/Admin will assist, when they are available, please be patient. Thank you🙏 Flood🐳+🐋
  24. Hello @Guedones, Welcome! (Your) installed Kaspersky software blocked the Download (Download denied). TROJAN-PSW.SCRIPT.GENERIC: Malware of this family steal cookies and website credentials E058D66C1F5E0ADF8591AACBD20CA51B VT https://www.muscleandstrength.com/store/checkout/onepage/success Please read & follow: Kaspersky application blocks my website or application. What should I do? & False detections by Kaspersky products. What to do? We tried to process a txn at the site, however, we could not replicate the error, nor could we successfully complete the txn, the detection may be a false positive *but* the only people qualified to make that assessment are Kaspersky's Virus Lab experts, please log a case with Kaspersky support, on the support page, select either Email or Chat, then fill in Malware, False positive template; support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
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