[UDS:DangerousObject.Multi.Generic detected - false positive?]

1 hour ago, Icarus said:

Links are dead in the solution, please fix.

Hello @Icarus, 

Welcome back!

• First link has been fixed. 
• Second & third links were & are working, do not need fixing. 

Thank you🙏
Flood🐳+🐋

[Multiple Tunneling for the same application]

25 minutes ago, joao.c said:

Well, it`d work, currently I only need one instance with different IP.
I used the split tunneling but as i select the Launcher of the game, even if i open 2 instances they will still be able to use the same tunneling.

Hello @joao.c, 

Thank you for posting back! 

Ok, read: How to configure split tunneling.

Also note, if the WireGuard protocol is used, Split tunneling and the Gaming functionality are not available. If you want to use these functions, choose a different protocol.

Another note, the Gaming functionality uses the Catapult Hydra protocol to establish the connection. Make sure that the Catapult Hydra or Select automatically option is selected in the application settings. IF/when changing the protocol the VPN must be OFF, read: How to select a suitable virtual server. 

Thank you🙏
Flood🐳+🐋

[Kaspersky keeps detecting Heur:Trojan.AndroidOS.Obfus.a]

27 minutes ago, nghiank said:

• Upon further investigation, I discovered that this detection seems to only affect the "Hash File" and that there is a "Submit to reanalyze" button available with the "host" scanning.
• 
•  
• As the owner of the application, my main intention is to report this false positive case to Kaspersky for resolution

1. I would like to clarify that I have not used or been licensed with Kaspersky's product.
2. Do you have any suggestion or advice on how best to proceed in reporting this issue to Kaspersky ?

Hello @nghiank, 

Thank you for posting back & the information!

1. Access to the Kaspersky technical experts requires users to have paid subscription(s), you advised (your) *customer* reported the issue to you, ask them to log the request OR take out a paid subscription - there's Kaspersky products that are very affordable & don't necessarily need to be taken out for more than one month, for example - Kaspersky Secure Connection, https://www.kaspersky.com/vpn-secure-connection   - the cost of a cup of coffee, OR - Kaspersky Amazon has very economical subscriptions. Also, read: How your subscription works                                                                           
2. The available methods we've provided above are: (a) via https://opentip.kaspersky.com/ -> Submit to reanalyze & (b) direct to Kaspersky Customer Service, that team escalate the issue to Kaspersky's Virus Lab experts who perform the analysis & provide the advice. 

Thank you🙏
Flood🐳+🐋

[Multiple Tunneling for the same application]

2 hours ago, joao.c said:

Hello, everyone. I'm interested in learning if there's a method to configure a VPN with distinct regions for multiple instances of the same application. For instance, if I'm running two instances of a single game, 1. I want game instance (A) to use one IP address and game instance (B) to use a different IP address. Is this achievable?

Hello @joao.c, 

Welcome!

1. There's Split tunneling, but that'd mean one game would be running *outside* the VPN, i.e. the IP would not be hidden; so essentially not what you need. 

Thank you🙏
Flood🐳+🐋

[Kaspersky keeps detecting Heur:Trojan.AndroidOS.Obfus.a]

14 minutes ago, nghiank said:

I followed this guide: 

• 1. Uploaded the file via the link: https://opentip.kaspersky.com/
• 2. Tried to locate the hash file, but I couldn't find the "Submit to reanalyze" button

1. Do you know why ?

Hello @nghiank, 

Thank you for posting back & the information!

1. Which browser is being used? 
2. IF it's not possible to use https://opentip.kaspersky.com/ - skip that step & log a request with Kaspersky Customer Service - as we showed in the instructions in our previous reply. 

Thank you🙏
Flood🐳+🐋

[Vendor application for whitelisting]

1 hour ago, Wes93 said:

I'm confused. You say filling in the form but there's no link.  What form? I'm looking at https://opentip.kaspersky.com/ right now and there's no form.

Is there one page that helps developers whitelist their applications with Kaspersky. Because I've been Googling for half an hour and I'm not the only one thoroughly confused this.

Hello @Wes93, 

Welcome!

https://www.kaspersky.com/partners/allowlist-program#for-marketo-scroll

Thank you🙏
Flood🐳+🐋

[Cannot access a website on my laptop, is Kaspersky blocking me somewhere]

10 minutes ago, ArHu said:

didn't work 😞

Hello @ArHu, 

Thank you for posting back & the information!

Either update to Kaspersky Plus, as per our last reply OR log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page:  select either Chat or Email, then fill in template as in the image below; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋
 

[Cannot access a website on my laptop, is Kaspersky blocking me somewhere]

7 minutes ago, ArHu said:

This site can’t be reached

archive.is unexpectedly closed the connection.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_CLOSED

 

No errors in the log except an ssl certificate error this morning but I already fixed that by adding archive.is to the list of exceptions

Hello @ArHu

Thank you for posting back & the information!

1. Update to Kaspersky Plus: https://www.kaspersky.com/downloads#update-product.
2. After installing Kaspersky Plus make sure to login to the application with the same email address you use for your MyKaspersky account, so the app & the account synchronize & run a manual Database update & shutdown the computer using Shutdown, not Restart, power on by pressing the power button, login  - and recheck the issue?
3. Also, please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Thank you🙏
Flood🐳+🐋

[Cannot access a website on my laptop, is Kaspersky blocking me somewhere]

2 minutes ago, ArHu said:

I already managed to run klapr, I had to move it to c:/

I tried brave browser and from there I can access archive.is but not from chrome, edge nor vivaldi (my regular browser)

Hello @ArHu, 

Thank you for posting back & the information!

1. Which error shows when chrome, edge & vivaldi are used?
2. In Kaspersky Reports - are there any errors - related to archive.is? 

Thank you🙏
Flood🐳+🐋

[Cannot access a website on my laptop, is Kaspersky blocking me somewhere]

33 minutes ago, ArHu said:

Which brings me to my next challenge. I forgot my KLAdmin password. So I downloaded klapr.bat and tried running it safe mode by clicking, by selecting run as admin and from an powershell as admin in safe mode but I get an error that the system cannot get access to the file

edit I managed to run klapr.bat by putting it in c:/ but I still cannot access archive.is, something else is blocking it but I cannot figure what. Not my router

Hello @ArHu, 

Thank you for posting back & the information!

Resource: KLAPR instructions - I forgot my password. What should I do?

If you get "Error 5: Permission denied, please be sure to run this file in Safe-Mode", make sure you booted the computer in Safe Mode at step 5.

• Has the computer *actually* been changed to SAFE MODE - read: How to start a Windows PC in Safe Mode

Thank you🙏
Flood🐳+🐋

[Kaspersky is not letting pfx through]

5 minutes ago, Niels_1 said:

tried that as well, no success i am afraid 🥲

Edit: Even when i stop protection or close the program, the issue is not resolved.

Hello @Niels_1, 
Thank you for posting back & the information!

IF the issue persists with Kaspersky stopped it indicates, the root cause is not Kaspersky? 

Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  -   
on the support page:  select either Chat or Email, then fill in template as in the image below; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋
 

[Kaspersky is not letting pfx through]

53 minutes ago, Niels_1 said:

just installed a new pfx certificate on my Desktop PC in Firefox (later also Chrome).

Cannot access the relevant pages using the pfx certificate.

Used another Laptop also Win 10 no Kaspersky, works fine.

Error: Timeout Error

Kaspersky Total Security 21.3

Windows 10

Troubleshooting i did:

- stop Kaspersky

- stop VPN (Kaspersky)

- restart

- delete cache

- switched to Chrome, same issue

Nothing works. Can I tell Kaspersky to allow for the pfx certificate? Did i miss something?

Hello @Niels_1, 

Welcome!

1. Update to Kaspersky Plus: https://www.kaspersky.com/downloads#update-product.
2. After installing Kaspersky Plus make sure to login to the application with the same email address you use for your MyKaspersky account, so the app & the account synchronize & run a manual Database update & shutdown the computer using Shutdown, not Restart, power on by pressing the power button, login  - and recheck the issue?
3. Also, please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Thank you🙏
Flood🐳+🐋

[I have an important question]

2 minutes ago, DynoPlays said:

1. I've recently got a free 31 day trial from Kaspersky, to try Kaspersky Plus. Now, my question is that will I be able to use Kaspersky Free after the expiration of the trial?

Hello @DynoPlays, 

Welcome!

1. Yes *but* a few days in advance of the expiration of the trial period, you will receive a reminder about subscription renewal. If you do not cancel your Kaspersky Plus Trial subscription during the trial period, after the trial period expires, the subscription is automatically renewed for the next period. That means the next period is a paid subscription period unless you cancel. 

• To cancel, you need to contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts  - on the support page, fill in the template as shown in the image 

• -> then uninstall expired Kaspersky Plus Trial.
• -> Reboot the computer. 
• -> Download & install Kaspersky Free: https://www.kaspersky.com/downloads/free-antivirus. 

Thank you🙏
Flood🐳+🐋

Resource

Kaspersky Free - online help. 

[How to report false positive ?]

22 minutes ago, Sober said:

File is too big.  450 MB.

Hello @Sober, 

Also, when you create the incident for support - https://support.kaspersky.com/b2c#contacts - you'll need to do the following, in the incident template:

1. Select a Kaspersky software other than Kaspersky Free, for example select Kaspersky Standard. 
2. Fill in the template as shown in the image at the end. 
3. Zip the game executable, add a password, either MALWARE or INFECTED & tell Support the password. 
4. In the Activation code field, enter X
5. In the Details field, provide a detailed history. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Kaspersky keeps detecting Heur:Trojan.AndroidOS.Obfus.a]

35 minutes ago, nghiank said:

 Our customer recently installed our application from Google Play Store, and Kaspersky has indicated that there is a dangerous object trying to download. This object is the Trojan.AndroidOS.Obfus.a

1. Could someone please direct me to this area so I can investigate whether it is in indeed a genuine issue or a false positive?

Hello @nghiank, 

Welcome!

1. Read this guide - What to do if a Kaspersky application blocks my website or application & contact Kaspersky Customer Service, on the support page, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown in the image below; please include any screen images of the error & a detailed history.  KCS will assign the incident to the Kaspersky Virus Lab who will perform the analysis and advise a result. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[How do I stop Kaspersky constantly trying to get me to install Safe Kids? I DON'T HAVE ANY KIDS!!!!!]

3 hours ago, peterstevens15 said:

The title says it all. On my PC, on my phone, it's constant... notifications, reminders, whatever. I don't want, or need, Safe Kids; there must be some way of silencing this noise. But does anyone know how, please?

Hello @peterstevens15, 

Welcome!

1. The topic is in Kaspersky Safe Kids -> which *application* is sending the Kaspersky Safe Kids notifications/reminders? It would help if you posted a screen-print of the notifications/reminders, we need to see what you see please?

• IF it's the AV that's sending the notifications/reminders -> select Settings, Interface Settings, uncheck any notifications that you wish. 

• Also, uncheck Show notifications in children's accounts (this should not make a difference unless KSK is installed - BUT, it won't hurt to uncheck it).

• *and* select Notification settings, review *all* the Events in the 4 categories  - uncheck Notify on screen  - for any you consider *intrusive* (personally we do not think KSK alerts will be managed from here, but you've not provided enough information - so we're casting a wide net in an effort to assist).

• Read the resource documentation below. 

• For the *phone*, post back the OS & the full-name of the installed Kaspersky software, read this guide: Read before you create a new topic!

 

 

Thank you🙏
Flood🐳+🐋

Resource:

How to configure application notifications

[Why is renewal process so poor/shoddy?]

On 4/7/2024 at 1:32 AM, Yoji said:

1. if I go into the app... it does not nag me (yet? I have 21 days to go)... but does have a "renew" button very prominent...which takes me to Kaspersky web site to buy more!!! WHY? if I have a new license queued... it should just shut up?
2. With my license I get "Kaspersky safe kids"... I don't use it, I don't have kids... but in my subscriptions page... it shows as "active".. which is sort of OK (may be one of the other PC's has it active), HOWEVER, if its used... it should queue up the new sub to run when it expires.... but it does not... it seems to be using the new license as well as the old one (both are counting down days left).. 

Hello @Yoji, 

Welcome!

1. Because you selected the very prominent renew button. The current installed Kaspersky Premium application does not *know* there's a reserve Premium license - it's not as smart as you🤦🏼‍♂️. 

2. (a) KSK Premium comes with KSK. Kaspersky doesn't know you don't have kids. IF you didn't want KSK you should not have purchased KSK. 
   (b) As far as KSK being active on one or more of (your) 10 PCs - no, virtually impossible, it's laborious to install; IF you'd installed it *once* you would never forget it.
   (c) The KSK subscription shows *active* in (your) MyKaspersky account, that's normal for activated subscriptions. 
   (d) What's not normal & we had exactly the same situation with our *reserve* Premium license, is, even tho we also had an active KSK & Premium license, the *new* KSK activated on the purchase date while the *new* Premium slotted into reserve status. 

3. The *fix* is to contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select Email OR Chat, fill in the template as shown below & provide a detailed history & tell them the *new* KSK has activated prematurely - Kaspersky Customer Service will assist if they can.

Thank you🙏
Flood🐳+🐋

[I have to turn off the antivirus so that I can work]

4 minutes ago, Potap said:

This means that I was unable to record the problem using the built-in tool. When the problem manifests itself, the recording tool cannot be used.

Hello @Potap, 

Thank you for posting back & the clarification!

Don't worry about recording the problem! Get the problem logged with the support team; if they need a recording they will tell you & they may tell you to use other software for problem recording; it's much more important to have a ticket in the Kaspersky system. Also; if there's a problem with the recorder, they can log that as an issue too. 

Go to: https://support.kaspersky.com/b2c#contacts - select Email OR Chat, fill in the template & provide a detailed history. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[VPN]

On 4/7/2024 at 7:37 AM, Ronniek said:

Why can I not access Channel 5(UK) after I purchased Kasperky Plus...It worked fine during my 7 day free trial period

Hello @Ronniek, 

Welcome!

• Also, we're *not* in the UK, we can access Channel 5, without any issues. 

1. Have both UK servers been tried? 
2. Run (your) VPN, then go to: https://www.maxmind.com/en/locate-my-ip-address - check & make sure it's a UK address that's showing? 

Thank you🙏
Flood🐳+🐋

[I have to turn off the antivirus so that I can work]

12 minutes ago, Potap said:

I couldn't fix it. I couldn't even record a report for tech support because of the brakes. So I just turn off the antivirus when I'm working.

Hello @Potap, 

Welcome back!

Can you explain please exactly what this means " I couldn't even record a report for tech support because of the brakes? 

What are brakes? 

What happens when you go to: https://support.kaspersky.com/b2c#contacts - and, after selecting Email OR chat - fill in the template as shown in the image:

Please post back?

Thank you🙏
Flood🐳+🐋

[Youtube Kids no historical data]

1 hour ago, StePits said:

I think we have found the solution for the issue.

In windows normally the history is recorded by KSK.

In android this is not even seen in the family link control  of her own Google. It remains only on the child's device. So here the problem lies with Google itself.

To send the information you want but it makes no sense.

Hello @StePits, 

Thank you for the update!

We're trying to help you, some of the information provided to date is not matching up; we'd like to make sure all elements of KSK are ok? 

Also, we do not disagree with (your) diagnosis, but we're not entirely sure it's the only root cause. 

Please send the requested information? 

Thank you🙏
Flood🐳+🐋

[Youtube Kids no historical data]

Hello @StePits, 

Thank you for the information!

1. While we are working on this problem, in (your) MyKaspersky account, please change the language to English, see our image, so the images shared are in English. Note - this is a temporary change please. 
2. Please show us this screen from your child's Windows computer - please hide his username but nothing else - if *both* children use the same computer - hide both usernames. IF the second child has their own Windows computer - please show us the same screen, from their computer & identify the images as Child 1 computer, Child 2 computer please:                                 
3. On your children(s) Windows computer, please post back this screen, hide (your) username but nothing else:

Please post back? 

Thank you🙏
Flood🐳+🐋

[Is it safe to install the Kaspersky Antivirus Premium that owned by my friend.]

1 hour ago, LeZob said:

If he can run scans on my computer, can he see my file paths? 

Hello @LeZob, 

Welcome!

Read About Shared Protection package: 

"The subscription owner can manage the security of other's devices from his or her account on My Kaspersky. For example, the subscription owner can view information about the security status of the devices, remotely start a scan on the devices, renew the subscription. Summarized information about the security of devices with shared protection is displayed in the Summary section. The subscription owner does not have access to bank cards or other private data of users, with whom he or she have shared subscription."

(ioo) Summarized information - indicates the information available to the subscription *owner* would not be detailed, i.e. would not show the file paths. 

-> IF in doubt - ask him to share the subscription, run the scan, check what he can see, if you're unhappy about it, don't use his shared subscription. 

Thank you🙏
Flood🐳+🐋

*Shared Protection* resources

[Disable automatic Kaspersky version update.]

37 minutes ago, SystemInfo said:

The patches that will come during the months which will possibly be (d), (e), (f) .... will be installed automatically as soon as the database is updated?

There's:

• Database updates
• Patch updates
• Version updates 

All different. 

Patches & versions are disistributed globally in staggered distributions, they arrive silently on a users computer & wait for 7 days / 168 hours before sending various alerts advising the user there's a patch / version available & the user should reboot their computer to apply the patch / version. 

IF the user reboots the computer after the patch / version has arrived & *before*  the 7 days / 168 hours has expired - the patch / version will be applied. 

These patch / version *rules* apply for configurations that have not been *modified* - such a  yours. 

Only Kaspersky knows which patches may be released before the next version is released. 

Thank you🙏
Flood🐳+🐋

[Disable automatic Kaspersky version update.]

4 hours ago, SystemInfo said:

I did everything else when version (c) came out. It wasn't supposed to be updated, since I had blocked it.
But it didn't work, does anyone have another alternative to blocking the Kaspersky version? 😐

There is no version (c) - @SystemInfo - (c) is a patch - version 21.16.6.467 remains the same. 

Thank you🙏
Flood🐳+🐋