Flood and Flood's wife
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Posts posted by Flood and Flood's wife
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On 9/27/2024 at 8:08 AM, Or abra said:
i just installed Kapersky safe kids and the YouTube videos is not playing. i can enter to the YouTube website and enter to a video i choose but the video itself is not loading, and when i pause the Kaspersky safe kids the video immediately playing..
Hello @Or abra,
Welcome!
- Which OS, name & version: Windows, macOS, Android, read: How to find the version of your operating system?
- Which browser is used when the YouTube website is entered?
- What age template has been configured?
- How is Settings configured?
- When the YouTube video doesn't load, are there any errors, what do you see, post a full-screen screen-print (hide any private information before posting)?
- Post the URL of the YouTube video that does not load please?
Thank you🙏
Flood🐳+🐋 -
1 hour ago, Edz0r said:
My OS is Windows 11 Pro x64 Build 22631.
App version is 21.18.5.438(a).
I downloaded a program yesterday and my security procedure since I was a teenager has been to scan stuff as soon as I download it, before executing the program / installer I downloaded.
I tried doing that yesterday, but I see that Kaspersky no longer scans from the right click context menu in Windows and doesn't open anything anymore when trying to check reputation in KSN. The buttons are there but they simply don't do anything.
It has never not worked before.
I remembered that my Kaspersky Premium updated itself about a week ago and I think it has something to do with that.I have been a Kaspersky user since it was called Kaspersky PURE, so a LONG time, and I've never had this problem before with context menu options not working.I tried fixing it myself by completely uninstalling Kaspersky Premium, restarting my PC, reinstalling it, then restarting again. The menu options disappeared and then reappeared as they should, but they still don't work after the reinstall.
Another question: I am Romanian and I see that all Kaspersky programs have been removed from the Google Play Store today, which means that the mobile authenticator and antivirus apps that i also use will not update anymore, how do I bypass that? I am not American and I don't understand why the idiots at Google removed MY access to Kaspersky products too.
I haven't used Bitdefender since about 2004 and don't want to have to move to them, even though they are Romanian like me, because I believe Kaspersky is superior in every single way from my experience.Hello @Edz0r,
Welcome!
(Our) Scan option is working, KSN is not working from the context menu either (even tho it's enabled), please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select Email or Chat, then fill in the template as shown:
Please share the outcome with the Community when it's available?
For Kaspersky distribution via Google Play Store, alternative sources: Galaxy, Huawei, Xiaomi, Apple or .APK direct download, please read: How to download Kaspersky applications on Android and iOS.
Kaspersky have advised more information will be published shortly: Is Kaspersky blocked / removed from Google Play?
Thank you🙏
Flood🐳+🐋 -
On 9/27/2024 at 3:10 PM, thtmax said:
When I searched for Kaspersky's apps on Google Play today, I didn't see any of them appear, and only other brands' antivirus.
So I used my PC to check if Kaspersky was removed from the App Store as well, but everything is fine on App Store.- but I am still curious is Kaspersky blocked on Google Play, are those apps under maintenance, or is this a bug?
- I know there's another method that download APK file directly from Kaspersky,
Hello @thtmax,
Welcome!
- For Google Play Store, it's not a bug.
- Alternative sources: Galaxy, Huawei, Xiaomi, Apple or the .APK direct download (as you've already noted), are available at: How to download Kaspersky applications on Android and iOS.
Thank you🙏
Flood🐳+🐋-
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8 hours ago, gweilojake said:
Does anyone have a reasonable (layperson) solution to remove the UltraAV and any related applications entirely?
Five sessions with Ultra AV CS "We're still waiting for the agent. I'll pass your message along when they connect."
Meanwhile, my CPU is burning at 100% at a constant click. Some Windows Office apps are crashing as well as Photoshop.
I am fearful of accessing sensitive work product from our servers, as I cannot guarantee client data safety.
Is there a phone number? The Kaspersky call line is now a perpetual busy signal (as they have likely abandoned us entirely, with their US staff terminated)
Solutions or suggestions for less than tech-savvy simpletons are greatly appreciated.
Hello @gweilojake,
*Also*, depending on which Windows OS version UAV is installed on - there's two different *uninstall* processes, read: How do I uninstall Ultra Antivirus on Windows?.
Which one was tried for (your) computer:
- How to uninstall Ultra Antivirus on Windows 10?
OR
- How to uninstall Ultra Antivirus on Windows 11?
Thank you🙏
Flood🐳+🐋 -
23 minutes ago, Trem said:
When I try to submit a chat/email request, after hitting "submit" it just reroutes me back to the original request page. Chat / email doesn't work or seems down. Tried using different browsers and same result. Any idea here?
Tried on my phone as well and same resultHello @Trem,
Thank you for posting back & the information!
Post a full-screen screen-print of the page please - including the URL?
***Additional @Trem,
Using the solution shared by @roscolo, go to: https://www.kaspersky.com/downloads#update-product - scroll down to lower portion of the page & see KTS can be updated from there?
Thank you🙏
Flood🐳+🐋 -
6 hours ago, Trem said:
How do I decrypt the .kde vault file and gain back access to my files? These usually open with the kaspersky software + a password but now there is no program that can open them to even decrypt the drive. This is very urgent as there are only 4 more days to resolve this before your 9/29 USA deadline.
Can you at least allow a reinstall to decrypt and then uninstall again?2 hours ago, Trem said:This didn't work for me. It was uninstalled and doesn't let me redownload the installer from the site because I am in US
2 hours ago, Trem said:Anyone else or mods have thoughts here please?
Hello @Trem,
Welcome!
- Log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c/ph#contacts -> on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history* -> clearly define, the issue is the Secret vault, it's not compatible with UAV conversion, data loss is imminent & it's urgent*
- *IF requesting Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat*
- *Post back the incident request number please?
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
3 minutes ago, Banna6699 said:
Ok, I found out what the matter was... I was on my VPN with a US IP address. Since Kaspersky is leaving the US the support page for whatever reason has ceased to work hahaha...
Excellent, thank you so much for sorting it out & for letting us know @Banna6699, much appreciated!
https://support.kaspersky.com/b2c/ph#contacts - does have Chat. (IF you're interested).
Thank you🙏
Flood🐳+🐋 -
15 minutes ago, Banna6699 said:
Yes this example of the second part, I also completed but did not go into such detail as I was just trying to get into a chat. But I need to send an email I will make it more detailed like the example you provided
Yes, I do see that I only have the email option now from the link that you provided. I guess this is the only way to be certain if it's possible to do. Strange that the chat doesn't work but much appreciated. I will check and see if the email option has an issue as well or not
- I completed the email from the link that was provided but I did not receive any sort of confirmation that the form completed...
Hello @Banna6699,
Thank you for the information & the image!
On the Global support page the only options available are Email & Remote support (you do not require Remote).
It's odd that confirmation was not received - normally, the submission of the form would go to the next page that would have an incident reference number prefixed with INC0000 & an automated script advising the incident had been logged & would be responded to within x period.
Just to make sure, please check (your) Email spam & or Junk folders - in case an automated incident email has been processed there please?
Please post back?
Thank you🙏
Flood🐳+🐋 -
4 minutes ago, Banna6699 said:
Yes, I followed everything correctly. Here is what I got as a result. Also tried on two different browsers
Hello @Banna6699,
Thank you for the information & the image!
Try https://support.kaspersky.com/b2c/global#contacts - will it work?
You will only have the Email option, so please select that.
Thank you🙏
Flood🐳+🐋 -
7 minutes ago, Banna6699 said:
Yes, I have already done this when I tried the chat method, however when I did this and filled in the information asking for details such as my email and activation code related to the matter it did not bring me to a chat. I am assume for whatever odd reason trying to connect to chat/email/phone its bringing me to the same template but not confirmation whatsoever
Hello @Banna6699,
Thank you for posting back & the information!
- Please share the URL from the support page you landed on?
- & were *all* fields in both forms filled in, & the Privacy consent & eCaptcha also?
Thank you🙏
Flood🐳+🐋 -
12 minutes ago, Banna6699 said:
Hello, I came to this forum to ask when I originally purchased a 2 year US KTS license I resided in the US. But now that I have resided in Asia(Thailand) for the past year, will this whole matter affect me as I don't have a US IP anymore? I got the UV update but immediately deleted it as I did not want it and it does not apply to me anymore as I don't like in the States. Is it possible to transfer my remaining license to my current region of residency or will I have to eat the remaining days and get a new license for my new region?
Hello @Banna6699,
Welcome!
The Kaspersky Community cannot facilitate this for (you), for your own privacy & security, your private information is not available to the Community.
Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown; please include a *detailed history*
*Also - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
42 minutes ago, BlackHawk said:
- On the computers with KTS installed I don't get a certificate message warning, it's just the one single computer without KTS that I'm experimenting with that gives me that.
- I don't get any warning message in the browser itself, the warning is in the new AV program I'm experimenting with. The warning is in the notification log. That AV is Bitdefender.
- I guess I could try KAV Plus, but I believe when I looked into it it lacked some things that KTS has.
Hello @BlackHawk,
Thank you for posting back & the information.
- We're not interested about any computer were there is no error.
- POST a FULL-SCREEN SCREENPRINT - we need to see what you see please? IF KTS was previously installed, it's possible there's residual certificate?
- Also, as the issue is not from Kaspersky software, unfortunately, this Guideline may apply: The Forum of Kaspersky product users was created for the purpose of resolving issues encountered while using Kaspersky products. Please contact Bitdefender.
- Really - what are they?
Thank you🙏
Flood🐳+🐋 -
26 minutes ago, BlackHawk said:
- To clarify I have Kaspersky Total Security on various computers.
- The one in question also had it, but I wanted to experiment with another AV temporarily so I did uninstall Total Security from that computer.
- I will most likely go back to Total Security on that particular computer, but for the time being I just wanted to try another one out.
- I went into the Firefox certificate manager, but I don't see it there. I might have overlooked it. Would there be another location for this?
Hello @BlackHawk,
You're welcome!
Thank you for posting back the information.
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May we have the screen-print please - when the *error* shows in the browser, select error DETAILS OR go to (1) ICON, select (2), select (3) - view certificate - select Details.
- When KTS *is* installed, does {firefox.exe attempted to establish a connection relying on an unmatching security certificate to kaspersky.com.data.adobedc.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one } error show?
- We see from (your) past topics upgrading to Kaspersky Plus has been discussed - have (you) considered doing that?
- No.
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Use this template:
Thank you🙏
Flood🐳+🐋-
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1 hour ago, BlackHawk said:
- Can you help with my original question?
- I'm not part of the ULTRA situation, but I did see talk of it.
"firefox.exe attempted to establish a connection relying on an unmatching security certificate to kaspersky.com.data.adobedc.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."
3. I'm not getting that message on the computers with KAV, just the one without KAV.
Hello @BlackHawk,
Thank you for posting the clarifying information!
- That's our objective.
- Mozilla 3rd-pty-root certificates are coming *out* of US, Kaspersky may still be involved - we have no idea - Kaspersky would need to confirm.
- Even tho the discussion is for the computer without Kaspersky software - for accuracy in this topic -> (you're) still using Kaspersky version 21.3 & is that Kaspersky Anti-Virus (you're referring to KAV in the topic) but you've raised the topic in Kaspersky Total Security (KTS)?
- Has computer with { kaspersky.com.data.adobedc.net } error in the Firefox browser - *ever* had Kaspersky software installed?
- Post a *full-screen-screen-print* of the CERTIFICATE DETAILS / Name -> does it match or is similar to: *.sc.omtrdc.net?
- IF there's *no* Kaspersky software - is there *any* 3rd third-party security software - installed on the computer?
- IF 'yes' & IF (you) *trust* the sites, add both names as exclusions.
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IF there's *no* Kaspersky software, on this computer, theoretically, there's *no* technical support for the issue - however - (you do have a Kaspersky subscription, just not Kaspersky software installed on this device) -> IF you wish, log it with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> noting, there's no template for any application that's *not* Kaspersky -> fill in the template as shown below & provide a *detailed history*, Support may request logs, traces & other data; they'll guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋-
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17 hours ago, Bill J in Florida said:
Where is this EULA and where in it specifically says it gives Kaspersky the right to transfer billing information or anything else.
Hello @Bill J in Florida,
Update!
For USA EULA repository: https://usa.kaspersky.com/end-user-license-agreement
-> for KTS select: [EULA] - Kaspersky Total Security [for Windows®]
Thank you🙏
Flood🐳+🐋 -
1 hour ago, Bane said:
I want my money back. Where are my programs, all are removed from me downloading.
ultra av is garbage and doesn't work, can't log in, took hours to uninstall, side installed without my permission.
I was willing to use VPN to get updates and give the finger to the government that can't tell me what to do, Kaspersky screwed that up why?
GIVE ME MY REFUND!
Hello @Bane,
Welcome!
To date we have not heard much chatter about successful refunds - but - you're certainly able to make the request.
The Kaspersky Community cannot facilitate this for (you), for your own privacy & security, your information is not available to the Community.
From Ultra: How can I get a refund? "If you purchased your subscription with Kaspersky before the transition started, we are unable to issue a refund as your purchase was not made with us."
From Kaspersky: How to request a refund?:
In case you purchased the subscription via the Kaspersky website or My Kaspersky, contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select Email & fill in the template as shown below || Note, please select the Kaspersky software (you) had or have:
Please provide the following information:
- The date of the purchase
- Your full name
- The email address that you have used for the purchase
- Order number from the confirmation email.
If you made your purchase via a different Kaspersky partner, contact them directly.
Thank you🙏
Flood🐳+🐋 -
3 minutes ago, Tommie A Parker said:
I checked the chart displaying the features of Ultra vs Kaspersky and it appears that banking or paying bills online is not protected. Can you verify please?
Hello @Tommie A Parker,
Welcome!
Only by looking at the chart, we see what you see, Ultra does not have:
Spoiler
Prevents your credit card details and financial data from being intercepted by hackers when you make an online transaction on your computer.
However, further down the same page: Will I receive the same features with UltraAV as I did with Kaspersky? says: "UltraAV provides the same level of protection and service as Kaspersky. UltraAV will also include Identity theft protection at no additional cost. This premium feature includes transaction monitoring, real-time alerts for signs of fraud, lost wallet protection, home title monitoring, $1M identity theft insurance and much more."
You may wish to seek clarification of what 'much more' covers - from: Ultra Secure AV Support Center, Submit a request?
Thank you🙏
Flood🐳+🐋 -
37 minutes ago, Bill J in Florida said:
I have Total Security. So which of those over 100 links gives answers.
Hello @Bill J in Florida,
Thank you for the information!
Ordinarily we'd say: [EULA] - Kaspersky Total Security [for Windows®] *but* - we've asked @Danila T. to confirm?
Thank you🙏
Flood🐳+🐋-
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34 minutes ago, Tabby said:
It seems the options Kaspersky had were these:
.......... ........ ........
I hope my country doesn't follow suit, but if they do, the responsibility to sort out a new provider will rest with me, not with Kaspersky.
Hello @Tabby,
Welcome back & thank you for your *input*.
One of the 'options' Kaspersky had was to be transparent - tell/warn their subscribers - 'HEY DUDE - we're pushing a TOTAL FORCE UPDATE on x date' - instead of a SILENT TOTAL FORCE UPDATE, 9 days in advance of the cutoff date, so, we also hope it doesn't happen to you, but if it does -> hopefully Kaspersky will have improved their communications & hopefully by then, you'll have read the grief expressed by many US Kaspersky Subscribers - who got the shock of their lives when their computers began to 'behave' as IF they were *infected*.
*And* - it was not only the shock, many of the subscribers couldn't easily recover their computers, many of the subscriber's *LOST WORK*, many of the subscriber's have been devoted to Kaspersky for 10, 15, 20 years - they trusted Kaspersky & they feel let down by the lack of respect.
On the ULTRA side - all the Transition information was: You don't need to do anything at this stage.
On the Kaspersky side, apart from the US ban statement & a post here & there, essentially signing off with: We're committed to keeping you informed. We'll provide information as soon as blah, blah..."
& the few *legit* emails that were filtering thru, some people thought they were spam/phishing emails.
When someone pulls your pants down & leaves you with your a*se hanging out, we sure hope you've got a spare pair of undies in your carry-all.
Thank you🙏
Flood🐳+🐋-
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16 minutes ago, BlackHawk said:
Hello! All of my computers have KAV on them except for one. The other computers AV recently gave me this report...
"firefox.exe attempted to establish a connection relying on an unmatching security certificate to kaspersky.com.data.adobedc.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."
Can someone explain this and a fix? Thank you!
Hello @BlackHawk,
Welcome back!
- Is (your) physical location USA?
IF 'yes', Kaspersky is close to completing the transition to ULTRA - read Guide on Kaspersky software availability in the United States & post from @Danila T.: Who gave you permission to put UltraAV on my computer?
If (you're) not in the States, please post back?
Thank you🙏
Flood🐳+🐋 -
47 minutes ago, Bill J in Florida said:
Where is this EULA and where in it specifically says it gives Kaspersky the right to transfer billing information or anything else.
Hello @Bill J in Florida,
As we're not sure which Kaspersky software (you) had installed, please select the correct EULA from: https://www.kaspersky.com/end-user-license-agreement
IF (you) can't access it due to the ban, post back with the name of (your) Kaspersky software & we'll upload it to cloud for you.
Thank you🙏
Flood🐳+🐋Additional resource:
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1 hour ago, soliankc said:
How to prevent possible malicious actions by him? Just wanna play safe
Hello @soliankc,
- As Moderator @harlan4096 said, it's a big risk & the risk is on (you), you're giving him access -> before giving access, have you considered asking him to provide you with step-by-step instructions, including screen-prints & or video of what needs to be done? What's he going to do that you can't do IF *properly* instructed by a professional?
- **You decide which remote software you are going to use, install it, understand all features & read all options within the tool, & do that until you really feel comfortable with the software, IF needed, watch YouTube or industry videos of the software in use**
*Also*, before allowing any remote access, do the following:
- Create a System Restore Point.
- Ensure (your) Kaspersky AV has Administrator password enabled *only* accessible by *you*.
- Create Secret Vault(s) & move any documents from Desktop & documents from Documents folder to the vaults(s) - do not loose the password(s) to these vaults - store the password(s) in (your) password manager.
- Clear (your) downloads folder - IF there's downloads (you) need to keep, store them in a Secret vault.
- IF (you) store any passwords in browsers move them to (your) password manager vault.
- IF (you) do not have 2FA enabled on (your) MyKaspersky account, enable it.
- For the remote person's access, give him a *one-time-only* password for the remote access software.
- IF he requires another remote session create a new *one-time-only* password.
- Before he remotes in, enable logging in the remote access software.
- Before he remotes in, enable screen-recording in the remote access software.
- Before he logs on tell him, if he does anything that you do not approve OR understand you will kill his session without notice.
- While he's logged on, do not take your eyes off him & do not access any passwords, in (your) password manager & or browsers.
Thank you🙏
Flood🐳+🐋-
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38 minutes ago, AoshiZero said:
My problem is that I got the offer for Bitdefender but it is not valid. I can remove Ultra AV but I don't have anything to replace it. I paid for my sub to Kaspersky and would like a replacement that functions instead of just being with nothing or a refund.
I never got a email for Ultra AV to log in or anything so it is basically causing my computer to have issues.
I have issues booting it and it freezing when shutting down now. This is impacting my business.
Hello @AoshiZero,
Welcome back!
Has Why can't I log in to ULTRA with my Kaspersky username and password? been followed? IF 'yes' & it didn't help, has ULTRA support been contacted -> Submit a request?Thank you🙏
Flood🐳+🐋 -
20 minutes ago, Silvio6 said:
Same issue.
I am in Europe.
Support did not help.
Pay me back.
Hello @Silvio6,
Welcome!
Unfortunately the Kaspersky Community cannot help, having no access to (your) private information, please read & follow: How to request a refund for a Kaspersky application, on the support page - https://support.kaspersky.com/b2c#contacts - select Email, fill in the template as shown below & provide a *detailed history*, also, IF (you've) previously logged an issue with support include the incident reference number from that issue as well please:
Any issues or concerns please post back?
Thank you🙏
Flood🐳+🐋
Is Kaspersky blocked / removed from Google Play?
in Kaspersky: Basic, Standard, Plus, Premium
Posted
Hello @nexon,
The issue is not about about downloading Kaspersky apps.
The issue is not about the source of Kaspersky apps.
The issue is not about updating Kaspersky virus definitions.
The issue *is* about the availability of Kaspersky app(s) functioning in the same *seamless* manner it/they previously functioned when it/they was/were available in GPS & now no longer does/do.
Regarding contacting support - why?
@Danila T. has already advised Kaspersky are across the issue.
The issue was formally raised with Kaspersky - Friday, 9 August 2024. One month and 20 days ago.
Hello @BlackEdition, ioo, when @Danila T. wrote his post -> it was Friday 27th September, 16:44, we strongly suspect he was heading home for a weekend off - after a seriously crap week - we don't think "We will publish the information shortly" means - there will be a statement within 24 hours - happy to be proven wrong.
Please wait patiently.
Thank you🙏
Flood🐳+🐋