[Kaspersky Auto-install apps enabled by default, why? It killed my installation of TeamViewer, needs to be repaired and meanwhile can't access my machine!]

55 minutes ago, GPires said:

1. Kaspersky Auto-install apps enabled by default, why? It killed my installation of TeamViewer, needs to be repaired and meanwhile can't access my machine!

Why would you have this enabled by default if you can't rely on it for updates?

This is a very big no for me.

Please can this setting be disabled by default?

Hello @GPires, 

Welcome back!

1. May we check the *actual* option you're referring to - KTS has no Auto-install apps - is it perhaps Software Updater - post a screen-print of the option please? 
2. With Software Updater - you can *manually* start the search for application updates.
3. To remotely access Teamviewer - has Self-Defense -> Allow managing Kaspersky Total Security settings via remote control applications - been checked? 

• If this check box is selected, trusted remote administration applications (such as TeamViewer, LogMeIn Pro and Remotely Anywhere) can change Kaspersky Total Security settings.
• Untrusted remote control applications will not be allowed to change Kaspersky Total Security settings, even when the check box is selected.

Thank you🙏
Flood🐳+🐋

[App not working on Chrome-based browser]

On 3/17/2024 at 12:44 PM, russewelt said:

1. I can no longer use the Password Manager on any Chrome-based browser. It started with Chrome itself, then moved to Edge, and now on Brave.
2. I've already uninstalled both the antivirus and the password manager itself, but it didn't work

Hello @russewelt, 

Welcome!

1. What is the *actual* error , what is happening - all you've shown is an image of the password generator? 
2. Which OS version & build, read: How to find the version of your operating system?
3. Which KPM version, in Windows Taskbar -> hidden icons, rightclick the KPM icon, select About? 
4. Which Anti-virus *name & version* was uninstalled & reinstalled, read: How to find the name and the version number of a Kaspersky application?

Please post back? 

Thank you🙏
Flood🐳+🐋

[Unlimited VPN Not Available Anymore?]

3 hours ago, Durren said:

1. So, what happens to auto-renewals?
2. Do we get an effective downgrade when we have to renew subscription?
3. Or does everything work as before, just that it's not advertised? 
4. What does is mean for the remaining duration of my already purchased subscription?

Hello @Durren, 

Please raise these questions with Kaspersky Customer Service, on the support page - https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as in the image below - make sure Support understand:

(1) You are in India.

(2) The Unlimited VPN is no longer being advertised as part of Kaspersky Plus. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Always allowed app keeps closing during scheduled block time]

6 hours ago, Gubbe said:

I have the opposite issue: on android, Spotify starts playing when allowed time is all used. Weird! 

Hello @Gubbe, 

Welcome!

Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - 
on the support page, select either Chat or Email, then fill in the template as in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you     

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

16 minutes ago, SystemInfo said:

Friend, they didn't hear anything. It's all still here. As the picture is shown:

 

1. The Moderators will hide your email address in the image you posted to this topic @SystemInfo - when they have time.
2. To remove the expired licenses *you*  must log a request with Kaspersky Customer Service. The Moderators have no access to your MyKaspersky account. 

Thank you🙏
Flood🐳+🐋

[Unlimited VPN Not Available Anymore?]

44 minutes ago, SystemInfo said:

Kaspersky is very safe

It's not a matter of being safe @SystemInfo, the Indian Government has made *user data collection* mandatory.

Kaspersky protects their users privacy - at all costs - read our previous post. 

& this topic is not about other VPN providers. 

Thank you🙏
Flood🐳+🐋

[Unlimited VPN Not Available Anymore?]

7 hours ago, Durren said:

I purchased a Kaspersky Plus subscription last year which included an unlimited VPN. However, the product page now shows no trace of an unlimited VPN option in any Kaspersky plans. Does that mean during auto-renewal I won't be getting unlimited VPN?

Hello @Durren, 

Welcome back & thank you for the private message!

Even tho VPNs are legal in India, the Indian Government has made *user data collection* mandatory.  

Kaspersky has very strict Privacy policies for their VPN subscribers, including not collecting logs. 

Wednesday, 7 February 2024 09:37

Support advised: No information is available at this time about the exact date wherein Kaspersky VPN will no longer be offered when purchasing KPlus or KPremium from the Kaspersky website in India.

However, as you've observed, the VPN is no longer being advertised. 

Thank you🙏
Flood🐳+🐋

Resources:

• Explained: What the new VPN rules means for internet users in India
• VPN Shutdowns In India: How New Laws Can Affect Your Privacy
• VPN Providers Flee India as a New Data Law Takes Hold

[My Kaspersky account has a lot of subscription.]

41 minutes ago, SystemInfo said:

I tried to delete the information but I couldn't, if you can do that I would be grateful.

The Moderators will hide your personal information; we've submitted a request to them for you @SystemInfo. 

Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

14 minutes ago, SystemInfo said:

I logged into my My Kaspersky and it doesn't show the location you provided.

1. When posting images & screen-prints, please hide personal information - for your own privacy & security @SystemInfo
2. IF the HIDE option is not available contact Kaspersky Customer Service, they will delete the old data. 

Thank you🙏
Flood🐳+🐋

[Black screen in kid's laptop]

2 hours ago, Gabi NI said:

yesterday I installed the program in my kid's laptop, it worked well. Today I included time for use of internet, worked for 30 min and then the screen went black, i can see the cursor but nothing else. It is Windows system. I deactivated the time of use using the app in my cel bit it does nothing to solve the problem. Please help, i tried to contact IT support but it asks for activation code but I dont have one, when Inpurcjase the welcome message says I do not need activation code anymore. 

Hello @Gabi NI, 

Welcome!

Log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -   
on the support page: select either Chat or Email - in the Activation code / license key field - put an X 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

2 minutes ago, SystemInfo said:

Well, the Kaspersky team could do this without customers having to hide it.

1. Kaspersky offers their subscribers a *choice* @SystemInfo.
2. The Kaspersky Customer Service team cannot do anything without the subscriber making a request. 

Thank you🙏
Flood🐳+🐋

[My Kaspersky account has a lot of subscription.]

13 minutes ago, SystemInfo said:

Why is there a signature on my My Kaspersky account that stays there, since they are old and don't work because I can't delete them?

Hello @SystemInfo, 

Welcome back!

The question has been raised on more than one occasion. 

There's a Hide option, if that's not satisfactory, contact Kaspersky Customer Service, they will delete the old data. 

Thank you🙏
Flood🐳+🐋

[How to see list of excluded sites I have added]

1 hour ago, Junkoi said:

I am essentially creating a whitelist of allowed sites.  I have all sites blocked except for exclusions I have added.  I need to be able to see a list of the sites I have added over time.  Does anyone know how to do this?

Hello @Junkoi, 

Welcome!

In (your) MyKaspersky account, select the Kids tab, select Web activity monitoring, the Exclusions (you've) added are in the field below ADD EXCLUSIONS:

Thank you🙏
Flood🐳+🐋

[Kasparsky driver always blocking Windows Update - How to fix?]

1 hour ago, GUGU said:

Everytime doing a major version Windows Update (not KB patch but low-level install and migeration), which is very common for Windows Insider Dev and higher channel participants, Kasparsky driver will block the update resulting a 0xc1900101. I have to uninstall Kasparsky and reinstall every time to do the update, which is frustrating. Why is it happening and how to fix it?

Hello @GUGU, 

Welcome!

Kaspersky supports commercially released OS *only*, read: Kaspersky Total Security Hardware and software requirements. 

Also, upgrade to Kaspersky Plus, the upgrade is like-for-like & is free, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.

& Kaspersky for Windows, Hardware and software requirements. 

Thank you🙏
Flood🐳+🐋

0xC1900101 Errors

[Different product provided?]

8 minutes ago, Azyde said:

1. I bought Kaspersky Total Security 2022 (1 year/1 device) from a 3rd party app and it was delivered perfectly.

2. I went to Kaspersky and activated the key. When I go to my licences, I have something called Kaspersky Pure for 2 years and 3 devices (?) + it says that I activated the product on December 24 2023 (although I did it today) and that it ends on December 24 2025

Now, when I go to my licence through the app it says Kaspersky Total Security and that I still have it for 3 devices...

3. It doesn't make sense

Hello @Azyde, 

Welcome!

1. Which site was Kaspersky Total Security 2022 purchased from? 
2. Kaspersky Pure is 2013 - ancient. 
3. Contact the seller. 

Thank you🙏
Flood🐳+🐋

[Vault also available in the new Premium version]

2 hours ago, Sjon said:

I am a long time user of Kaspersky. At the moment using the 'old' Total Security. In a few months I have to renew my subscription to the new Premium version.

I am using the Dataencryption Vaults in the old version.

1. Can I use this also in the new Premium version?
2. Well I hope to find an answer because it is hard to find on the site.

Hello @Sjon, 

Welcome!

1. Yes.
2. Read: About Secret Vault. 

Thank you🙏
Flood🐳+🐋

[System Integrity Protection snag]

18 minutes ago, cope77 said:

Kaspersky Plus is the version I'm using and it's installed on my external  NVMe drive. I have installed the security software several times and can get everything to click except for the Security Integrity Protection. Thanks to the Floods for the welcome message. 

Hello @cope77, 

It's our pleasure!

Thank you for posting back & the information!

We think that may possibly be the issue, please check with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -  
on the support page, select either Chat or Email, then fill in template as in the image below; please include any screen images of the error & a *detailed* history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[.enc Virus File (CryptoPatronum Ransomware)]

28 minutes ago, suatcan said:

1. So what does that page do?

Hello @suatcan, 

Thank you for posting back!

1. It's not necessary to raise duplicate topics: .enc virüsü (CryptoPatronum Ransomware)
2. Which page? 
3. Read: How to remove Ransomware from Windows & decrypt files
4. Log a request with Kaspersky Customer Service - https://support.kaspersky.com/tr/b2c/tr -
   on the support page - select Email, then fill in Malware, My files have been encrypted - please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Thank you🙏
Flood🐳+🐋

[.enc Virus File (CryptoPatronum Ransomware)]

1 minute ago, suatcan said:

Why don't you want to understand me? There is no one on that site. I waited for 1 hour in vain.

Hello @suatcan, 

Thank you for posting back!  

We do understand. 

1. When you *refresh* the page of course it will end the session!
2. You can always send them an email. 

Thank you🙏
Flood🐳+🐋

[.enc Virus File (CryptoPatronum Ransomware)]

4 minutes ago, suatcan said:

been gone for almost half an hour

Hello @suatcan, 

Thank you for posting back! 

When you *refresh* the page of course it will end the session!

A 30 minute wait is not long, IF you cannot wait patiently you can always send them an email. 

Thank you🙏
Flood🐳+🐋

[.enc Virus File (CryptoPatronum Ransomware)]

6 minutes ago, suatcan said:

I can't reach live support

Hello @suatcan, 

Welcome!

Looking at the timestamps in the chat window, it's only been two minutes, you need to wait patiently, the agent will answer you. 

Thank you🙏
Flood🐳+🐋

[System Integrity Protection snag]

12 minutes ago, cope77 said:

I'm running a Mac mini using Sonoma System. Also using OpenCore Patcher. The Mac is late 2014 machine. Kaspersky software warns that I need to go to Recovery Mode and type into Terminal "csrutil engage" and hit Enter. Terminal answers that command is successful and will be engaged upon reboot. When my system is up and I check Kasperky messages, it still says that Security Integrity Protection is not engaged. What should I do?

17 minutes ago, cope77 said:

Forgot to mention I'm running the Sonoma system on an external NVMe external drive.

Hello @cope77, 

Welcome!

1. Which Kaspersky *version* is installed, read: How to find the name and the version number of a Kaspersky application?
2. *Where* is Kaspersky installed? 

Resources: 

• Install and uninstall the application
• How to enhance the security of your Mac with the Kaspersky application

Thank you🙏
Flood🐳+🐋

[Does Intrusion Prevention Reports show all files?]

5 hours ago, Xeno2ig said:

• Is intrusion prevention always on?

I ask this because in the logs it shows process stopped and then started (pretty sure it does this every reboot).

How long is the component disabled for and does that affect protection at all?

Hello @Xeno2ig,  

Thank you for posting back!

• Not if the computer is off. 

1. Which logs?
2. Which process? 
3. Which component? 
4. Provide *proper* names & full-screen-screenprints please? 

Thank you🙏
Flood🐳+🐋

[Does Intrusion Prevention Reports show all files?]

7 minutes ago, Xeno2ig said:

Ok - disregard the question then.

I wonder what could have made the file extensions not be shown anymore then. I noticed a weird file in my intrusion prevention but I didn’t run anything and Kaspersky says it’s either liked by KSN or trusted signature.

Gives us 5 minutes @Xeno2ig, we'll consult our Tarot cards. 

When in doubt *always* contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts. 

Thank you🙏
Flood🐳+🐋

[Does Intrusion Prevention Reports show all files?]

6 minutes ago, Xeno2ig said:

No - the malicious activity rollback wizard. It’s not a component but I’m not sure where it is. I’m pretty sure it runs after advanced disinfection.

Hello @Xeno2ig,  

Thank you for posting back & the information!

You'll have to provide screenprints or acurate information. 

Thank you🙏
Flood🐳+🐋