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Kaspersky Password Manager

Get help with Kaspersky Password Manager for Windows, macOS, Android and iOS
  1. Danila T.
    Started by Danila T.,

    Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a s…

  2. Danila T.
    Started by Danila T.,

    Kaspersky Password Manager is a multi-platform solution which securely stores all your passwords and automatically enters your credentials on websites and in applications. With Kaspersky Password Manager you no longer need to create and remember different passwords. You can automatically sign in to your accounts and not worry about the security of personal data you enter. Kaspersky Password Manager generates strong and effective passwords that will protect your accounts from hackers' attacks. All sensitive data is stored encrypted in a cloud vault, which allows synchronizing it across all your devices. You must have a My Kaspersky account in order to use Kaspersky Pa…

    • 0 replies
    • 15.1k views
  3. supporter61
    Started by supporter61,

    This app has been very slow for past week. What did you do? I am really curious about it. When I using Brave on win10, tapping password manager icon and waiting a long time. It is not like this before this one week.

  4. Lukemuke79
    Started by Lukemuke79,

    Hello, I have a problem regarding passkey creation on microsoft account website. Tested on windows and android. The strange thing is that keepassxc is able to create passkey while KPM failed to create passkey. I've already contacted support but they advised to me contact Microsoft instead. Can someone test this?

  5. alanarmstrong
    Started by alanarmstrong,

    I have a PC that has 2 users, 0ne admin user and one standard user. 99% of the time I log in as the standard user and KPM starts normally. 1% I log in as Admin User and KPM asks me to input the activation code or it will only work in free mode. See attachment for screen shot. If I go and find the information it is asking for (which ironically is stored by KPM) it all works, until I go back to logging in as a Standard User when I have to go through the rigmarole again. Is this Normal, it seems very restrictive having to buy copies of KPM for every user on a single computer. The computer is running windows 10 (because it isn't …

  6. JamesEm

    Hello, I use multiple Firefox profiles in Windows to separate my different browsing activities so they don't interfere and to reduce the chances of compromise. I've been doing this successfully for many years, before Multi-Account containers were implemented in Firefox. I use the Firefox Profile Manager to create multiple profiles, then add shortcuts to the Desktop. Having separate shortcuts allows me to set a custom icon to make clear the purpose of each shortcut and the Firefox profile it uses. The Target command used in each shortcut is in the form: "C:\Program Files\Mozilla Firefox\firefox.exe" -P my-profile-name1 -no-remote The "-no-remote" means that it s…

  7. Ammar20100

    I'm having an issue where the Kaspersky Password Manager extension isn't working at all on Helium (a Chromium-based browser). Curiously, the main Kaspersky Antivirus app works perfectly fine and integrates without any issues. Is anyone else experiencing this with Chromium browsers, or is there a known workaround to get the password manager extension to load?

  8. rer.mac

    Well, I’m a Kaspersky Plus subscriber and I use Kaspersky Password Manager a lot, mainly because of the browser plug-in integration. However, over the past few days, the plug-in has simply stopped working. I use the Opera browser, which is Chromium-based, and the plug-in version is 25.2.6.1. I’ve already tested it on other browsers and the problem remains exactly the same. The extension icon appears dimmed, and when I click on it, only a small white loading window opens with the message “please wait,” but it never starts. My Opera version is 131.0.5877.74 Has anyone else been experiencing this problem recently? Any solution?

  9. MightierPen
    Started by MightierPen,

    Reinstalled my brave browser. So the kaspersky pass manager can't find it's database. Ok removed and reinstalled the extension. Um... Remove it? Remove the app??? What is this thing serious? I'm supposed to lose all my passwords, and have to redo them, because your extension doesn't know what to do?

  10. Azure

    Device: Google Pixel 10 Pro XL OS: Android 17 Beta 1 App Version: Kaspersky Password Manager 9.2.101.40 I am experiencing a consistent crash with Kaspersky Password Manager while testing the new Android 17 Beta 1. The app successfully opens to the initial login screen, but immediately crashes and completely closes as soon as I enter my password and select "Unlock." Because I need access to my passwords, I have opted out of the Android beta. I am hoping KPM will resume normal functionality on the next public Android release. I am reporting this now so the development team is aware of the compatibility issue. I hope this can be investigated and patched so…

    Flood and Flood's wife
  11. Wusl
    Started by Wusl,

    Turn on auto-renewal and save 60% on your next renewal. The payment method SEPA is rejected ONLY credit card is accepted?? I don't store credit cards INFO when Kaspersky shows SEPA but doesn't accept it if something is wrong then I'll look for another one Provider

    Flood and Flood's wife
  12. Eric the irritated

    I have a problem with Kaspersky Password Manager on a Samsung Tab S9 FE+ running Android 16. It does not automatically fill passwords. I have been going systematically through all the required settings and have found that when it comes to 'Passwords, passkeys, and autofill' the only installed choices are Samsung Pass and Google. When I go to Settings>General Management>Passwords, passkeys and autofill>Passwords settings> I am offered the choice of Samsung Pass, Google,Passwords, None, +Add service. When I continue to'+Add service' I end up in Google Play which currently has no Kaspersky listed (apart from the fact that, in any case, I already have Kaspersky Pa…

    Eric the irritated
  13. Guest #101498

    will i lose my passwords in password manager if i change my registered email address on mykaspersky if i export my passwords and create a new kaspersky account is there a risk that my passkeys or 2fa codes will become useless

    Flood and Flood's wife
  14. jarmiki
    Started by jarmiki,

    Zdravím všechny, doufám, že čeština není problém. Nemohu najít, jak si změním hlavní heslo v kaspersky password manager. Děkuji za odpovědi Jarmiki

  15. Nicolas35
    Started by Nicolas35,

    Hello. I wish to use password manager. I need to elevate on admin right to be able to install, what I can't do. Is there a workaround or portable version available somewhere ? Or install on user environement instead of system (as webbrowser are doing)

  16. LCDO

    Password Manager is not creating strong passwords with special characters, as described at https://support.kaspersky.com/help/KPM/Win25.1/en-US/85118.htm

  17. IanG
    Started by IanG,

    If I add Kaspersky Password Manager, version 25.1.0.602 (a) / 1765806980_7756 / 1.1.0.2_1, to a Family Member's Phone, iPhone Xr, running IOS Version 18.5, whilst I comprehend MY having to LOGIN, to ensure that it becomes an ADDED DEVICE on MY Kaspersky Account PROFILE, how do I provide AUTOMONY for my Family Member, to have HER OWN Email./Password Credentials, for protecting HER OWN 'saved data', totally segregated from mine?

  18. thenax
    Started by thenax,

    hello i have kpm included with kaspersky premium but I can't sincronize archives ("unable to synchronize"). i tried to disconnect account and reconnect but it won't work version 25.0.0.501 (a) / 1760810612_7731 / 1.1.0.2_1

  19. ajarmstrong14
    Started by ajarmstrong14,

    Hi, Because I live in the US I can't download Password Manager on to my new device. I still have Password Manager on my phone but I can't export passwords from the phone; only from from the desktop version (which I can't download as I'm in the US). And, when I try to log in to My Kaspersky account online it doesn't accept the password from my "Kaspersky Password Manager" account and says that, in that case, the original cloud storage will be deleted and I will lose all the saved passwords! Really?! So, given that I can't export passwords from the app on my phone, and can't download the app on my desktop, and can't log in to My Kaspersky without losing all my dat…

  20. nexon
    Started by nexon,

    When i want install KPM addon via KPM program browsers redirects me on this web https://support.kaspersky.com/us/faq/2024-us-sales-statement I am not in US. Why i see this? And where download KPM addon? Addon for brave or chrome. EDIT : found addon via google link in chrome web store. But i can´t search directly in web store.. Also not sure which version of addon is latest.

    Flood and Flood's wife
  21. KoDan

    Recently had to re-activate a Win 10 Lenova M72 desktop to use a high resolution scanner driver no longer supported in Win 11. I needed spare space so deleted PWM (which had been working fine) along with some other programs. ReloadedKaspersky Plus and PWM however now it will no longer sync after logging in.....nor will it import the backup copy of the vault exported from an Asus Win 11 laptop. The vault password is correct. The Asus and iPhone are syncing the vault perfectly. Win 10 Pro - 10.0.19045 Build 19045 WPM: 25.0.0.501 (a) / 1760810612_7731 / 1.1.0.2_1 loadedBoth machines have the latest KPM software....both are registered devices in My Kaspers…

  22. m_kurzdym

    Hello everyone, I would like to report a reproducible issue with Kaspersky Password Manager (App Store version 10.3.1) on macOS 26.0.1 (Tahoe, build 25A362). The application freezes immediately upon launch, showing no UI response until forcibly terminated. Observed behaviour After launching, the process kpm_app becomes stuck waiting for a blocked XPC port: This indicates that the app is trying to connect to an unresponsive or missing XPC helper service (com.kaspersky.kpm.bl.resolver), which never responds — resulting in a total freeze. Technical background The App Store build regis…

  23. Gurumniejszy
    Started by Gurumniejszy,

    Problem nadal trwa. W moim przypadku na mobile z Androidem.

  24. Lucas A.

    Good afternoon, Today I tried to access the Kaspersky Password Manager extension on Edge and something strange happened: when I accessed it, no passwords were shown, and when I opened the extension page again, it kept loading without opening. I tried on Google Chrome and the same thing happened. The only recent events were updates to Google Chrome and Edge, and my Windows was updated to 25H1.Even though the application is running normally, the extension icon remains gray. The browser versions are: EDGE: version 141.0.3537.71 Chrome: version 141.0.7390.77 Kaspersky Password Manager version: 25.0.0.501 (a) / 1758632131_7729 / 1.1.0.2_1 Thank yo…

    Flood and Flood's wife
  25. kolgry
    Started by kolgry,

    I started using Floorp Browser recently (its a Firefox fork) and although i am able to install the Password Manager extension it does not work, when i click on the extension it just loads forever and the key icon inside the passwords boxes appear but they are greyed out instead of green. Is there a way to make the extension work on Floorp?

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