ADIGA

Hi @Flood and Flood's wife @Berny Sorry for the late response, I escalated the issue with the support team and we are going back and forth to solve the issue, I will update the thread here when it's done. @Flood and Flood's wife Regarding the Decrypting time, on my Samsung Note 10 phone accessing my vault don't take 3 seconds.

Thanks for your fast response @Flood and Flood's wife I think the issue was a wrong password, when I reset my password I was able to login. Thanks again.

I can't login to My Kaspersky account due to failed loading in captcha, I tried multiple browsers and on different device with same issue.

Hello, My KPM vault unlocking is taking long time more than 1 min to unlock, this wasn't the case before, I tried to reinstall the software but without any luck, I have about 500 entries but without any documents, my system info as follows: OS: Windows 10 Pro 22H2 OS Build: 19045.4046 KPM: 24.0.0.428 (a) / 1707729190_7547 / 1.1.0.2_1 CPU: Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHz RAM: 16.0 GB Thanks