SNH

Support wasn't helpful at all. Every time I turned to them to report something (and I found many bugs) they asked for logs, which I provided, and in the end nothing got solved. I stopped sending tickets when they asked me to install beta versions of products/Testflight versions that can't coexist with stable versions so I can run one to test and another to use as a stable product. A company this big has the resources to test with many versions of iPhone models yet they don't seem to be doing that.

That's not at all what I was talking about. I don't turn my phone off, neither do I cut it off from the internet voluntarily. Strangely my iPad stays connected, but other iPhones (different models) in the same household suffer from the same - protection gets randomly disabled and doesn't re-enable itself. That's a faulty product, not a user fault. A competitor product I used prior to switching to Kaspersky has a toggle built-in for their VPN (all of these products use a VPN to filter traffic) to re-enable itself when the network changes. What Kaspersky needs is proper testing and UX intervention.

This same thing popped up for me. I disabled these useless notifications at the beginning. It’s very poor UX if it doesn’t tell me which link, by which app, couldn’t be scanned. This should go directly to product management for evaluation and fix on a UX, and consequently UI end.

This makes it questionable protection, leaving one’s device vulnerable. I often find that my device was unprotected, possibly the whole night! I’ve observed this on various iOS devices (iPhones SE, 12, 13 mini) in our household, all of which are always fully up-to-date. We don’t have other security solutions installed. What a competitor product did with their mobile protection for iOS was to add a toggle in the VPN settings for the protection to re-enable itself on demand. That way it turns itself on when it’s shut down for some reason, possibly by a system process? I don’t know whether iOS behaves like Android in some regards.

Several competitor products have this, and it's a very good fail-safe - if I delete an entry, possibly by accident, I want to be able to restore it. Right now the app is very unforgiving - when I delete an entry by accident it's lost forever. Instead, it should be placed into the bin and deleted after, say, 30/60/90 days.